Questions & Answers

Q: QuestionWhat type of battery does the smart lock use?

• A:Answer The smart lock uses AA batteries.

Q: QuestionDoes the smart lock have remote monitoring capabilities?

• A:Answer This smart lock has remote monitoring capabilities.

Q: QuestionCan the smart lock be used with Apple HomeKit?

• A:Answer This smart lock is compatible with Apple HomeKit.

Q: QuestionHow many keypad codes can the smart lock support?

• A:Answer This smart lock supports 99 keypad codes.

Q: QuestionIs there a way to unlock the door should the battery die?

Asked 1 year ago by BostonDave.

• A:Answer Thank you for your question. For keyless models, we recommend using a 9V battery and connecting the two prongs at the bottom of the keypad to charge the device. This will give you enough time to enter the entry code and regain access to the house. If you have additional questions, don't hesitate to contact [email protected] or call us at 855.213.5841.

  Answered 11 months ago by Yale Customer Care

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Q: QuestionTo use Apple home key, do you have to have a HomePod acting as a hub?

Asked 1 year ago by Shorty42.

• A:Answer Hi Scott - No, you do not! Apple Home Key works via NFC, just like your Apple Wallet. No hub is needed.

  Answered 1 year ago by Yale Customer Care

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Q: QuestionDoes this model allow for fingerprint entry, as well?

Asked 1 month ago by Wilson.

Q: QuestionDoes this model have Blue Tooth?

Asked 11 months ago by alwaystakethedetour.

• A:Answer Thank you for your question. Yes it does. If you have further questions, please contact us at [email protected] or 855.213.5841.

  Answered 11 months ago by Yale Customer Care

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Q: QuestionCompatible with the Ring app?

Asked 1 year ago by Noturavgreview.

• A:Answer Thank you for your question. This model is compatible with Apple Home Key. Please check out this link for compatible models with the Ring App: https://shopyalehome.com/collections/ring

  Answered 11 months ago by Yale Customer Care

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Q: Questionhow long do the batteries last .

Asked 1 year ago by sal.

• A:Answer Thank you for your question. The batteries should last 3-7 months depending on how often you use the lock through the App, remotely, and manual operations. If you have additional questions please reach out to our support team at [email protected] or call 855.213.5841.

  Answered 1 year ago by Yale Customer Care

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Q: QuestionIs this version also compatiable with Nest app?

Asked 1 year ago by 123rs.

This question was asked about the related product: Yale - Assure Lock 2 - Smart Lock Keyless Wi-Fi Deadbolt with APPLE HOME KEYS | Touchscreen Keypad Access - Black Suede

• A:Answer Yes

  Answered 7 months ago by TroyA

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Q: QuestionWill it lock once you close the door and you leave your house

Asked 1 year ago by Black.

• A:Answer It does not lock once you leave the house. You can connect it to your WiFi when you install it and can lock it from your phone with the touch of a button.

  Answered 8 months ago by ChrisBVerified Purchase

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Q: QuestionCan the Assure lock 2 plus smart lock WiFi be programed with Samsung A50 andriod phone... Will an app work with my phone for this lock?

Asked 1 year ago by pickles.

• A:Answer Hi - Yes, the Assure Lock 2 works with the Yale Access app, which is free in the Google Play Store and compatible with Samsung A50 devices. You'll be able to lock, unlock, receive realtime access notifications and share access with people you trust, using the app, from anywhere. I hope that helps!

  Answered 1 year ago by Yale Customer Care

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