Questions & Answers

Q: QuestionWhat type of battery does the smart lock use?

• A:Answer The Yale Assure 2 smart lock uses four 4/5AA batteries.

Q: QuestionWhat is the warranty on the smart lock's electronics?

• A:Answer The electronics on the smart lock have a one-year warranty.

Q: QuestionHow many keypad codes can the smart lock support?

• A:Answer The Yale Assure 2 smart lock can support up to 250 keypad codes.

Q: QuestionCan the smart lock be unlocked remotely?

• A:Answer The Yale Assure Lock 2 allows you to check if the door is locked and receive notifications when people arrive while you're away from home using the Yale Access App.

Q: QuestionIt doesn't have the handle listed as part of what is being sent. So just making sure it comes with a handle as that is important.

Asked 4 months ago by JGARCIA.

• A:Answer This version comes with a Valdosta Handle

  Answered 3 months ago by Yale Customer Care

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Q: QuestionDoes the app allow users to manage multiple devices (more than one door lock)?

Asked 7 months ago by Ag.

• A:Answer Yes, you can add additional Yale Smart Locks to your app and control them from one location.

  Answered 1 month ago by Bridget

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Q: QuestionHow Often do you have to replace the Batteries ?

Asked 1 year ago by LC.

• A:Answer Thank you for your question. The battery life expectancy ranges from 3 to 6 months, depending on usage and integrations such as Alexa or Homekit. If you have additional questions, please reach out to [email protected] or 855.213.5841.

  Answered 1 year ago by Yale Customer Care

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