Questions & Answers

Q: QuestionIs this compatible with a 1.5 in bore hole?

Asked 1 month ago by Anonymous.

Q: QuestionDoes this lock work with the Ring Application

Asked 1 month ago by Ring.

• A:Answer I am not sure but I guess that it has to have Z-wave module to work with Ring

  Answered 1 month ago by BishnuKVerified Purchase

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Q: QuestionIs this smart lock compatible with home key?

Asked 1 month ago by HV2090.

Q: Questioni have to replace the batteries weekly. is this normal

Asked 1 month ago by Geoffrey.

• A:Answer I am using since a month and I have not replace the battery yet. So in my opinion it should not be normal.

  Answered 1 month ago by BishnuKVerified Purchase

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Q: QuestionCan the key lock be re-keyed?

Asked 2 months ago by GCC.

Q: QuestionIs a hub required? Thanks.

Asked 4 months ago by Frank.

• A:Answer No hub needed, connects directly to WiFi

  Answered 3 months ago by RyanBVerified Purchase

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Q: QuestionCan total tech install

Asked 4 months ago by Anonymous.

This question was asked about the related product: Yale - Assure Lock 2 - Smart Lock Wi-Fi Deadbolt with Touchscreen Keypad | Fingerprint Access - Oil-Rubbed Bronze

Q: QuestionWill this work with ring camera?

Asked 5 months ago by JimmyM.

• A:Answer No it will not

  Answered 5 months ago by ReemaM

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Q: QuestionCan I connect this to my ADT+ app?

Asked 6 months ago by Xavi.

• A:Answer No, this cannot be connected to the ADT+ App. If you have further questions, please get in touch with [email protected] or call 855.213.584.

  Answered 6 months ago by Yale Customer Care

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Q: QuestionDoes this lock include mounting gaskets to keep moisture out of the electronics? This is how my current lock failed.

Asked 7 months ago by WilliamsRpTx.

This question was asked about the related product: Yale - Assure Lock 2 - Smart Lock Wi-Fi Deadbolt with Touchscreen Keypad | Fingerprint Access - Oil-Rubbed Bronze

• A:Answer We apologize for the trouble you've experienced with the lock. Yes, they should. We also provide a mounting gasket replacement. If you have further questions, please get in touch with [email protected] or call 855.213.584.

  Answered 6 months ago by Yale Customer Care

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Q: QuestionCan you program this lock to work with a current ADT system?

Asked 7 months ago by Vbeck96.

• A:Answer Unfortunately, this doesn't work with the ADT system. If you have further questions, please get in touch with [email protected] or call 855.213.584.

  Answered 6 months ago by Yale Customer Care

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Q: QuestionDo you have to add a wifi smart module to this lock adding to the price of the lock or does it come with it?

Asked 11 months ago by Karen.

• A:Answer It comes with wifi smart module

  Answered 7 months ago by RubenR

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Q: QuestionDoes the lock support 5G?

Asked 1 year ago by Mark.

• A:Answer Yes, it works off Wi-Fi and supports 5G works awesome with my smartphone.

  Answered 7 months ago by RubenRVerified Purchase

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Q: QuestionIs the lock fit 2” tick door size??

Asked 1 year ago by Karol.

• A:Answer Yes, it does. Mine was at 1.75.

  Answered 7 months ago by RubenRVerified Purchase

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Q: QuestionIf I already have a manual key, can I use that as a template when installing the lock? So I can use a pre-existing key on this lock as well.

Asked 1 year ago by Peridots29.

• A:Answer Yale also offers cylinder replacements for this lock for Kwikset and Schlage. You can google "Yale Deadbolt Cylinder for Assure Lock 2" and click the link to the Yale site. You'll have to have a locksmith rekey to your existing key, but it is doable.

  Answered 11 months ago by dmbs

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Q: Questionis it weatherproof

Asked 1 year ago by Anonymous.

• A:Answer Not sure about waterproof I have a screen door so it's blocked by water. Would have to read on Manuel, but I never did.

  Answered 7 months ago by RubenRVerified Purchase

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Q: QuestionCould you help me, I want to know if I can lock the lock from the inside so that my child cannot open the door if I lose sight of him for a moment.

Asked 1 year ago by Pablo.

• A:Answer Can you confirm that I can lock it so that no one can open or close the door unless I deactivate it?

  Answered 1 year ago by Pablo

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Q: QuestionHow long batteries last?

Asked 1 year ago by Abdalla.

• A:Answer my first set lasted almost 7 months and I use it quite a bit

  Answered 1 year ago by Puma

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Q: QuestionIs the keypad backlit at night?

Asked 1 year ago by KMRC.

• A:Answer Yes it is well illuminated.

  Answered 1 year ago by RahsaanR

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