Questions & Answers
- Model:
- YRD420-F-WF1-0BP
- |
- SKU:
- 6579663
Q: QuestionDoes this lock include mounting gaskets to keep moisture out of the electronics? This is how my current lock failed.
Asked by WilliamsRpTx.
- A:Answer We apologize for the trouble you've experienced with the lock. Yes, they should. We also provide a mounting gasket replacement. If you have further questions, please get in touch with [email protected] or call 855.213.584.
Answered by Yale Customer Care
Q: QuestionCan you program this lock to work with a current ADT system?
Asked by Vbeck96.
- A:Answer Unfortunately, this doesn't work with the ADT system. If you have further questions, please get in touch with [email protected] or call 855.213.584.
Answered by Yale Customer Care
Q: QuestionDo you have to add a wifi smart module to this lock adding to the price of the lock or does it come with it?
Asked by Karen.
This question was asked about the related product: Yale - Assure Lock 2 - Smart Lock Wi-Fi Deadbolt with Touchscreen Keypad | Fingerprint Access - Satin Nickel
- A:Answer It comes with wifi smart module
Answered by RubenR
Q: QuestionDoes the lock support 5G?
Asked by Mark.
- A:Answer Yes, it works off Wi-Fi and supports 5G works awesome with my smartphone.
Answered by RubenR
Q: QuestionIs the lock fit 2” tick door size??
Asked by Karol.
- A:Answer Yes, it does. Mine was at 1.75.
Answered by RubenR
Q: QuestionIf I already have a manual key, can I use that as a template when installing the lock? So I can use a pre-existing key on this lock as well.
Asked by Peridots29.
- A:Answer Yale also offers cylinder replacements for this lock for Kwikset and Schlage. You can google "Yale Deadbolt Cylinder for Assure Lock 2" and click the link to the Yale site. You'll have to have a locksmith rekey to your existing key, but it is doable.
Answered by dmbs
Q: Questionis it weatherproof
Asked by Anonymous.
- A:Answer Not sure about waterproof I have a screen door so it's blocked by water. Would have to read on Manuel, but I never did.
Answered by RubenR
Q: QuestionCould you help me, I want to know if I can lock the lock from the inside so that my child cannot open the door if I lose sight of him for a moment.
Asked by Pablo.
- A:Answer Can you confirm that I can lock it so that no one can open or close the door unless I deactivate it?
Answered by Pablo
Q: QuestionHow long batteries last?
Asked by Abdalla.
- A:Answer my first set lasted almost 7 months and I use it quite a bit
Answered by Puma
Q: QuestionIs the keypad backlit at night?
Asked by KMRC.
- A:Answer Yes it is well illuminated.
Answered by RahsaanR
Q: QuestionIs it compatible with Kwikset entry locks??
Asked by Anonymous.
- A:Answer This lock has a Yale core, but please read this- I bought two of these and both died within 3 months. I can now only lock/unlock them using the physical keys. Please don't even consider this lock, there are serious quality issues at Yale since they were bought out by Master Lock.
Answered by NetPro
Q: QuestionWhat door thickness does this lock work on?
Asked by Mterry.
- A:Answer I installed it on a 1 1/4" door. But honestly I would not ever consider this lock again. I bought two, and both died on me the same way at different points in their short lives. I had them for under 3 months before both were only usable by the physical key. Trying to get my money back from Yale instead of the warranty replacement.
Answered by NetPro
Q: QuestionIs this product compatible with both Apple and Android phones?
Asked by Ruby.
- A:Answer Yes and No to Apple. It connects to your HomeKit, but after a few hours it is no longer available on the app. On top of that, the two of these locks that I bought have died completely. Only way to use them is with the physical key. Warranty replacement is a joke and now that the second lock died the same way as the first, I'm trying to get my money back instead of a replacement lock. Save yourself the trouble and look elsewhere. This is not a good lock system.
Answered by NetPro
Q: QuestionCan the key that comes with this lock be rekeyed to my current house key?
Asked by Key.
- A:Answer Yes, the core can be removed, but you should rekey the core that comes with the lock because it has a special fit that makes the keyway flush with the face of the lock. BUT!!! I would NOT buy this lock if I were you. I bought two of them, and within three months both locks were only usable by the physical key. The electronics died on both. I had one installed at my mother's apartment, and the other on mine. I'm in the middle of a warranty replacement with one, when the other died when I was about to inquire when they'd send me a replacement. Now I've asked them for a full refund instead because I no longer want this on my doors. Good Luck and hopefully you won't consider this product, as it is really poorly manufactured.
Answered by NetPro
Q: QuestionCan you create one-time codes (i.e., codes that immediately and automatically expire after being used)? If not, can you delete a code remotely (so that I can delete a code after I know it's been used)?
Asked by Anonymous.
This question was asked about the related product: Yale - Assure Lock 2 - Smart Lock Wi-Fi Deadbolt with Touchscreen Keypad | Fingerprint Access - Satin Nickel
- A:Answer you absolutely can, example letting maintenance in while you are at work. You can assign the code onsite or remotely from anywhere in the world via with access to wifi or internet service. You can also remove it or deactivate it. If I have guest staying at my house, I give them their own codes and delete them after they leave
Answered by Puma
Q: QuestionWill I get an alert on the app when the battery life is getting low?
Asked by LockNovice.
- A:Answer Yes, you get an alert on the app, and you’ll also get an email notification sent to the email you provided for your Yale account. Also, anyone else that was added to the account/home as an owner will also get a Yale app and email notification. When your batteries are low you will receive a daily alert/notification that tell you the batteries in your device are low and that you need to change them soon.
Answered by MB16
Q: QuestionDoes this have an alarm that goes off if the door is ajar or the autolock doesn’t properly work?
Asked by Lana.
- A:Answer Yes u will hear alarm from the lock
Answered by Kent
Q: QuestionDose this work with Samsung Smartthings.
Asked by DavidG.
- A:Answer Yes it does
Answered by Johnspc
Q: Questioncan i set this lock to unlock say at 8am so everyone can get in door, during daylight hours, and then to lock at say 8pm so that the only way to get in is with a key?
Asked by claimer.
- A:Answer I was able to do schedules like this with Apple HomeKit, but your mileage may vary. That said, I would NOT RECOMMEND THIS LOCK! I bought two and both died on me at different times. I'm currently waiting on the warranty replacement for one, but have written them asking instead for a full refund because the quality of these products is so poor.
Answered by NetPro
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