A:Answer From their website:
To return a product for repair or replacement, you must first obtain a Return Merchandise Authorization Number (RMA#). Items sent to our Repair facility without an RMA# will be refused at the sender's expense. To obtain an RMA#, you must contact our Customer Service offices using the e-mail or telephone contacts below. Please be sure include the following information:
First and last name
Product serial number (Where do I find my serial number?)
Complete Shipping Address
Telephone number
Problem description
We do recommend that you speak with one of our Technical Support representatives before you make a request to return your product. Click here for our Technical Support telephone numbers and hours of operation.
