Customer Ratings & Reviews
- Model:
- JVM6175SKSS
- SKU:
- 5268301
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers frequently mention the ease of use, installation process, and overall performance of the 1.7 Cu. Ft. Over-the-Range Microwave. Many appreciate its price, size, and array of features, as well as its appealing design and appearance. However, some customers have noted concerns regarding the noise level and power, while others have mentioned issues with fingerprints and the control panel's susceptibility to scratches.
This summary was generated by AI based on customer reviews.
GE
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave is loud and does a humming noise when in use.
No, I would not recommend this to a friendgood size
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.returned due to over the counter light located at the rear of the microwave making hard to see the front of the stove top. Also , turntable is much smaller than the 1.6 or 1.9 units.
I would recommend this to a friendSkip this one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a great product. Seem cheaply made. Some of the buttons had stopped working but living with it because its a pain to uninstall. Not a good buy
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - Thanks for the review. We hate to hear that you aren't pleased with your microwave and of your difficulty with the buttons. This is not something we would expect from a new unit and we do apologize. Please make use of the warranty by scheduling service. You can schedule an appointment by calling 1-800-432-2737. We hope this helps. Thanks again for the feedback! -Mikayla@GEA
Disastrous customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave came without the plate. I spent four hours at the Best Buy spin Columbia Heights in Washington, and nobody was able to help me. They said i had to return the entire thing but I had already paid installation. And nobody helped me further.
No, I would not recommend this to a friendIncorrect product description
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Description says that it comes with oven wire rack. Neither the microwave came with rack nor microwave has hook to place a wire rack. I realised this after installing the microwave and bestbuy wont help as the installation is not through geeksquad. Horrible service
No, I would not recommend this to a friendSTAY AWAY!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit I bought was terrible. Within the first year I had to replace the door switch. I've owned this unit for 2 years & 20 days. Now the Magnetron (the part that creates the microwaves) is defective. OF COURSE it only comes with a one year warranty. Pretty sad... the unit looks as good as the day I bought it and is nothing more than a paper weight.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We are very sorry that your microwave stopped operating properly so soon into its lifespan and that it needs a new magnetron. Our appliances are built to last and this is not something we would expect to hear. Please know that we value your business and apologize for any unexpected inconvenience this may have caused. We sincerely hope to have a chance to earn back your trust and business in the future. -Chris@GEA
Vent motor burned out right after installation
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spent hours installing it only to have the vent motor completely burn out within 2 minutes, which blew smoke into the kitchen. I didn't have to do anything with the vent motor either since it was already configured the way I needed it. Complete waste of time. Don't feel confident trying another one.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Chris, thank you for your review. We are sincerely sorry that you have not been pleased with your new microwave. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA
Good and bad
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There's good and bad in this review. This Microwave lasted 28 days. Just stopped working. That's the bad. The good is Best Buy handled this situation great. I got another Microwave (a cheaper one) , installed it and it's still working great.
No, I would not recommend this to a friendLooks sharp
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It looks nice and was priced better than anywhere else in town. Only complaint is the vent fan is loud even on low setting
I would recommend this to a friendPoor Quality
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After only a year it started to act weird. Turning on by itself. Keeping the fan and light running when a cycle was finished. Not recommended.
No, I would not recommend this to a friendMicrowave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Install was good. Working good. Seems like it takes a little longer to heat food
I would recommend this to a friend- Cons mentioned:Power
Broken
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Need to return microwave- no power- it won’t turn on
No, I would not recommend this to a friend Ms.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is supposedly a stainless steel, but I don't think it is. It is very difficult to clean/shine, even when using the Stainless Steel products. Using a cloth for stainless steel leaves streaks and it looks dirty at all times.
No, I would not recommend this to a friendGE 1.7 Cu Ft Over the Range Microwave review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A solid buy for the money. If you do not do alot of cooking this is a reasonable purchase for the money.
I would recommend this to a friendNo microwave for two weeks
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It didn't work. They came to fix it a two weeks later.
No, I would not recommend this to a friendJunk
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It had a power surge and broke after 2 years. It is a waste of money. My Gold Star countertop microwave has worked for over 23 years and is still working
No, I would not recommend this to a friendJob not done
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still not installed. Always a different excuse why it cannot put it in. So it’s still in the box
No, I would not recommend this to a friendMicrowave
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Putting this up isnt a one person job. But, once up and running, its a good microwave to have.
I would recommend this to a friendProduct issue and poor service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave makes a lot of noise. I don't if that is common with this model, but the one I had before didn't make that. The technician who made the installation reported the problem and I haven't received an answer. I thought this store was serious about complains, but doesn't.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, and thanks for reaching out. We sincerely hate to hear you have a concern over the noise made by the model – we know any unexpected noise might be worrying. We also regret any inconvenience you’ve experienced because of a delay in getting an answer to this concern. We do expect some noises to be created by the microwave, including a dull thumping or hum while it’s operating, a slight humming when it’s not operating, possible clicking right after starting the cycle, etc. More information on what is normal for the microwave is available in the manual, which can be viewed on our GE website by looking up the model number. If you believe the noise you’re hearing is out of the ordinary, our Service Department is available at 1-800-432-2737; a technician would be able to diagnose and repair an issue with the microwave. Our Cooking Products Design team will also be informed of your concern over noise for future review; we value your insight. We’re always happy to help if you have any other inquiries or concerns. -Sarah@GEA
Poor quality
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed, I purchased it less than 2 years and already broken, doesn't work and when the technician came to my home, he recommend better buy a new the cost of repair will be the same :(
No, I would not recommend this to a friend
