Customer Ratings & Reviews
- Model:
- JVM6175SKSS
- SKU:
- 5268301
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers frequently mention the ease of use, installation process, and overall performance of the 1.7 Cu. Ft. Over-the-Range Microwave. Many appreciate its price, size, and array of features, as well as its appealing design and appearance. However, some customers have noted concerns regarding the noise level and power, while others have mentioned issues with fingerprints and the control panel's susceptibility to scratches.
This summary was generated by AI based on customer reviews.
Good product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great looks great but a pain to install. Next time we'd pay to have it installed.
I would recommend this to a friend15 Day Return Policy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased on 09/05/2020, microwave stopped working on 09/28/2020. Contacted Best Buy for a return only to find out their return policy is not 90 or 30 days. It's only 15 days...Thanks.
No, I would not recommend this to a friendGreat product great installation experience !
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfectly. BEST BUY installed it with skill and care. They did a really good job!
I would recommend this to a friendHigh vibration and high noise
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After installation I am having very high vibration / noise and need someone to cross check installation
I would recommend this to a friendBrand response from GE Answers
Posted .Hello and thank you for reaching out about your over the range microwave. We are sorry to hear about the noise issue and are surprised to hear this. We recommend reaching out to the company that installed the unit to make sure the microwave was installed according to the instructions. Please let us know if you have any questions. - John@GEAppliances
Microwave
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is perfect for my kitchen...I love the simplcity of tge control panel
I would recommend this to a friendOwner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had same one fro 2016 it was built much better new one very cheaply maid very tinny very disappointed with ge waited a month for it to come in and is very loud when running
No, I would not recommend this to a friendBig name but unexpected poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I would have paid $100 more to buy a better GE unit or paid same for a smaller brand.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We hate to hear that you have not been pleased with the quality of your new microwave. It's not what we would expect to happen and we apologize for any inconvenience or frustration this may have caused you. We truly value you as a customer and hope that you will give us the opportunity to earn your trust back in the future. -Chris@GEA
Twice arrived damage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered and the product was significantly damaged. Reordered to replace and the product was again damaged. The issue is more so with GE than with BestBuy because the boxes that the installers came with were in perfect condition. Meaning that someone from GE keeps putting defective products in boxes.
No, I would not recommend this to a friendLanguage Barrier
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There was a language barrier with the installers. IT was very difficult to understand them.
I would recommend this to a friendMicrowave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very well priced, in stock and was installed in a timely manner
I would recommend this to a friendIt’s installed but not heating.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible, mistake filled installation. Four hours on the phone for ‘customer service’ yesterday. And today, it still doesn’t work. We usually have very good Best Buy experiences and service; very disappointed this time.
No, I would not recommend this to a friendToo hot
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.gets too hot when you leave surface light on, Hot inside and out.
I would recommend this to a friendWorks great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Much better than my old one. Reviewing the complaints, people complained of noise. lol. Its a microwave. It works well.
I would recommend this to a friendWorked for 1 week
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 2nd GE microwave. My first was out of warranty and it was cheaper to purchase the same model microwave than to repair the poor thing. One week in service the new one just went black. Thankfully GE is sending a repair technician to fix it. My previous microwaves lasted until we remodeled the kitchen. Hopefully this isn’t the new norm.
No, I would not recommend this to a friendGreat microwave
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave but it took a long time to get here
I would recommend this to a friendJAMES Morris
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the light gets the face and inside glass HOT and when I was told someone would be here on Friday between 1 and 5 NOBODY called or showed up NOT HAPPY
No, I would not recommend this to a friend- Pros mentioned:Ease of use
looks great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave was easy to install and works great, love it
I would recommend this to a friend Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave is very loud when heating up food. Vent works ok
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there - Thanks for the review. We're very sorry for any inconvenience with the sound level. Information on microwave sounds can be found on our website to determine if what you're hearing is normal. Please search "Normal Operational Characteristics for a Microwave" on our website. If the sounds you're hearing are abnormal, make use of the warranty by scheduling service. You can schedule an appointment by calling 1-800-432-2737. We hope this helps! -Mikayla@GEA
It couldn’t be installed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy. I was told it didn’t matter how much space between the stove and microwave, because it was an electric stove. When the geek squad arrived, they came in, measured, said there wasn’t enough room, and off they went.
No, I would not recommend this to a friendMicrowave
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return it, because It was very loud. The door wasn't level. I tried to use Best buy website to return it and get the label to be shipped and didn't work, I had to drive more that 45 miles to return it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We are very sorry that your microwave door was not level and that the noise level was more than what you would expect. Our appliances are built to last and this is not something we would expect to hear. Please know that we value your business and apologize for any unexpected inconvenience this may have caused. We sincerely hope to have a chance to earn back your trust and business in the future. -Chris@GEA
