Customer Ratings & Reviews
- Model:
- WS3-00001
- SKU:
- 5663300
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the Surface Bluetooth Optical Ambidextrous Mouse for its ease of use, Bluetooth connectivity, and comfortable design. Many appreciate its long battery life, cross-platform compatibility, and overall quality. However, some customers have reported issues with connection stability and the scroll wheel functionality.
This summary was generated by AI based on customer reviews.
Not a good mouse
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very disappointed with the purchase of this mouse, it only worked for 2 moths. After that I change several batteries to see If maybe was the batteries and still did not work. I tried to returned back to the store and they told me it was over 30 days of purchase and there was nothing they couldn’t do. Very dissatisfied
No, I would not recommend this to a friendJUNK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DON'T BUY THIS PRODUCT IS GARBAGE DON'T WASTE YOU MONEY YOU WILL REGRET IF YOU BUY AND THE PRODUCT IS NOT WORKING BEST BUY DOES NOT LET YOU RETURN AND IF YOU HAVE TO CALL THE MANUFACTURING THEY WILL NOT EXCEPT NEITHER SO NOW YOU PAY LOTS OF MONEY FOR JUNK
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey Patricia,
We regret hearing that this is the experience you have been having with your Surface Mouse. We expect just as much as you do out of our products. We would like to suggest checking this page here for tips on how to get started with the device: https://support.microsoft.com/en-us/help/4023522/surface-troubleshoot-problems-with-your-bluetooth-mouse.
If you continue to run into issues after this step, we would like you to get in touch with our Help Team. They should be able to help you get to the bottom of what's going on with your Surface Mouse: https://support.microsoft.com/en-us/contactus/.
Best,
Amanda
Surface Customer Care
nice mouse but wont stay connected to Surface go
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great mouse when it works. It just will not stay connected to surface go. It will work for maybe half day and then will disconnect and bluetooth will even disconnect from surface go.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry to hear you're experiencing difficulties with your Surface Mouse. We'd like to help figure out why its disconnecting from your Surface Go. We first recommend checking out this link on troubleshooting your mouse: https://support.microsoft.com/en-us/help/4034571.
If you continue to encounter difficulties, please feel free to reach out to our support team. They are eager and ready to help: https://aka.ms/AA4rbq6.
Hope to hear from you soon.
Best,
Rebecca
Surface Customer Care
Known Defect with Left Click- Beware
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had a few months and left click is not registering. After researching, seems like this is a known defect with the product.
No, I would not recommend this to a friendGood quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good quality mouse but a bit bulkier than expected.
No, I would not recommend this to a friendGood
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No complaints. Fair price and works great for my son.
I would recommend this to a friendlike the magnetic battery compartment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.remote mouse--works like a mouse------------------
I would recommend this to a friendBuggy Bluetooth
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get the Bluetooth drivers for this mouse to stay stable in Windows 10. Gave up and bought a wireless mouse.
No, I would not recommend this to a friendExcellent
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Product. Enjoy the screen display. Match perfectly for its person. Excellent product
I would recommend this to a friendNot made for big hands
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.To small for anyone with big hands not great for long time use
No, I would not recommend this to a friendREALLY BAD CUSTOMER SERVICE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS MERCHANDISE CUSTOMER SERVICE POOR
No, I would not recommend this to a friendHad awful trouble pairing this and making it work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it connected but would not function as a mouse.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello James,
We're sorry that there's been an issue in setting up and using your new Surface Mouse. Microsoft Support may be able to help. If you're still experiencing a problem, please go here for tips on how to resolve it: https://support.microsoft.com/en-us/help/4034571/accessories-troubleshoot-problems-microsoft-mouse-or-keyboard
Hope that helps,
Chuck
Surface Customer Care
perfect bluetooth mouse
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this mouse to use with my new Dell Inspiron laptop. It goes great together with any laptop not just a Surface tablet. So far it works perfectly. I tried an HP bluetooth mouse at first and it would freeze up and lose responsiveness a lot, but the Surface Mouse is very smooth and responsive all the time. The scroll wheel feels nice with just the right amount of resistance. The mouse looks nice and is compact so you can easily pack it inside a laptop case but big enough for somebody with large hands like me to still get a grip on.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Tom,
We're glad you have found the Surface Mouse to be a great fit for your Dell Inspiron. We want to thank you for leaving a review and letting us know how you're using the Surface Mouse!
Kindly,
Victoria
Surface Customer Care
- Pros mentioned:Battery life
Great companion to surface pro!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.awesome little mouse. i don like using the trackpad that much but with this mouse its all better! very good quality and super long battery life
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We;re happy to hear you're satisfied with your recent purchase of Surface Mouse. We're so glad this has been the perfect addition to your Surface experience, allowing you to navigate your device comfortably. We hope you continue to enjoy!
Cheers,
Jessica
Surface Customer Care
- Pros mentioned:Design
Hands down my favorite mouse
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I adore this mouse. It's comfortable, responsive, light and portable, and reasonably priced. I have many mice but this is my favorite. My two wishes to Microsoft - please make a version capable of pairing with multiple devices and switching between them (like the Surface Precision Mouse), and make different colors available (like the Surface Mobile Mouse). Don't change the size, shape, ergonomics!
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We appreciate you taking the time to share your honest feedback. We'll be sure to pass your input up to our team. Thanks for sharing how you're loving the comfortable yet portable design. We're happy to provide customers with exciting accessories such as this!
Cheers,
Jessica
Surface Customer Care
- Pros mentioned:Ease of use
Wireless mouse
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great wireless mouse. Works great with my new HP Envy. Set up was quick and painless.
I would recommend this to a friend - Pros mentioned:Bluetooth
Microsoft Silver Surface Mouse
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered online when first available as to trying to find a silver mouse is tough these days, it's my favorite color instead of boring black. Fast shipping from Best Buy, so did not see actual product until I received it yesterday. Have to admit I was really disappointed in the drab shade of grey/silver color of the mouse, Come on Microsoft, dress it up a little for the price (pretty pricey). Not Best Buy's fault, they didn't manufacture it. Yes, it is bluetooth, otherwise nothing to brag about when it comes to the "silver" color. Depends what you are looking for but beware this thing will not win any beauty contests! Yet some people may like as it is functional, no real issues there.
No, I would not recommend this to a friend Works well! Not very comfortable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Connects easily solid click with the buttons and a nice solid scroll wheel. Looks great too! The only thing negative I can say is that it is not very comfortable in your hand.
I would recommend this to a friendNot worth the price.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the price, it’s great but I’d get the arc mouse instead for a little bit more.
I would recommend this to a friendMouse Microsoft
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great mouse have bought one for everyone in the office.
I would recommend this to a friend
