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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2802 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers love the KX-TGE632M DECT 6.0 Expandable Cordless Phone System for its ease of use and sound quality. Many appreciate the call-blocking and caller ID features, along with the reasonable price point. However, some customers have expressed concerns about the battery life and volume, while others found the instructions to be unclear.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 2,802 reviews
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good basic cordless system

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent basic cordless phones - does the job! Wish the range for the docking stations was better as the one in our basement won’t connect. Also has an annoying (or helpful depending how you look at it) feature of loudly announcing “low battery” repeatedly when down to one bar if it’s not on charger. NOT fun in the middle of the night but good that the phone doesn’t go totally dead and then you can’t find it! Maybe this can be disconnected - haven’t checked…

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We are glad to hear that you are enjoying the product, thank you for sharing your experience with us and the community! And definitely, the alert for low battery can be turned off, you just have to press on one handset the following: MENU, then the symbol ''#'' (pound key), followed by numbers 176 and turn it to OFF, then press SAVE. -A Panasonic

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Phone System!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love these phones! I have used Panasonic phones for years and these do not disappoint. The sound is great. I have had no trouble with them so far. Also, the black color makes the system look sleek and attractive without grabbing too much attention. They blend in very nicely with any décor. The system I had before only came with four phones and I had to buy an extra one. This one comes with five which is perfect for me. The price was very reasonable, and I am very satisfied with my purchase.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review. Panasonic

  • Pros mentioned:
    Ease of use, Sound quality

    Rated 4 out of 5 stars

    Great Home Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We like these phones. They are easy to hold. They have good sound quality and were a great bargain. We are only using two of the three units at the moment. The features are easy to use. I have not set up the blocking feature yet but that is the one that has us the most excited, no more robocalls!!!!

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review. Panasonic

  • Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Great for the price!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A nice set of wireless phones. They have descent range and a nice big font so that my mother can see it. The only thing that could have been better is the loudness of the speaker phone. I wish the speaker phone was louder but other than that it’s great.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We deeply appreciate you took the time to provide us with your feedback! We are happy to hear the product meets your expectations. Panasonic

  • Pros mentioned:
    Call blocking

    Rated 5 out of 5 stars

    Phones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These phones are awesome. The best part is they stop robo calls. You can set a code that has to be put in if caller is not in address book. Range and quality are excellent. Love these phones.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your 5-star rating! We are happy to hear you are pleased with the product. -M Panasonic

  • Rated 5 out of 5 stars

    Mr. Jeffrey Saunders

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple wonderful. Brian the sales representative and Greg the store manager were excellent. They were professional, patient, thorough, listen and not aggressive. They made my shopping experience enjoyable.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hi there! Thank you for your wonderful review! It’s fantastic to hear that Brian and Greg provided such a professional and enjoyable shopping experience. We’re thrilled they made your visit memorable, and we hope you’re loving your new telephone! - F Panasonic

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good choice for a landline phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old Panasonic phone system base stopped working after many years of use, so I looked at various options and this one, that looks and acts identically to my old one, looked like the best bet. The sound is good and the phones are comfortable to hold for long conversations. The batteries hold charge for many hours of talking. Because my old phone had died, I had no list of memorized phone numbers, so those I had to enter into the new phone. I have mine set up so that only numbers stored in the phone will ring through. Any unknown number goes to voice mail. We now get very few spam calls.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for taking the time to share your thoughts and feedback with us! -M Panasonic

  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great cordless phone set

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery on one of my old cordless phones was not holding a charge anymore, and it was finally time for a replacement. This was just what I needed--three phones that I could locate in different parts of my house. The phones were easy to install and work well. I knew that Panasonic makes good products, and I'm very happy with these phones.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Pros mentioned:
    Call blocking

    Rated 5 out of 5 stars

    Found exactly what ws needed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Panasonic phone system (4 handsets) is just what we needed. The Call Block works great and it's easy to operate. The screens are nice and bright. Big feature is the instruction manual! It answers any and all questions you might ask. Highly recommended!

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this phone to replace older, obsolete Panasonic system. I hoped it would link to existing hand sets, but it wouldn't or I haven't figured it out. Crisp clear audio, no cord to deal with on base unit. plugged into home cellular link without problems.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hi Stephen! Thank you for your amazing review! We're happy to hear the phone provides clear audio and was easy to set up with your home cellular link. We understand that linking to existing handsets can be challenging. Your new phone needs to be compatible with your old handsets for them to work and be able to connect them. If they are compatible, on your old handset, press MENU then the pound key (#) and type 130. Then press Locator button on the main base unit to connect the two. Hope this help and thank you for choosing us! - F Panasonic

  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Excellent system.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent system. Easy set up. All the controls you might need. The volume is just adequate but acceptable.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for taking the time to share your thoughts and feedback with us! -M Panasonic

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to Use System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone system has been easy to setup. I like the large buttons on handset. Easy to read screen.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review. Panasonic

  • Pros mentioned:
    Ease of use, Features
    Cons mentioned:
    Instructions

    Rated 4 out of 5 stars

    Easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Good features. Directions could be confusing.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Rated 5 out of 5 stars

    Something old , some thing new

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a reasonable phone. My pass phone was Panasonic. I had it since my son was 10yrs old. He Is 33. I like the way that you can hear the message anywhere in the house. It also tells you when it needs to be charge. Still trying to learn how,to delete one message instead of all. How to leave a voice mail as well. Overall, the price was reasonable.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the feedback. Panasonic

  • Rated 5 out of 5 stars

    Expandable Phone a good choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone system works well for a home that needs the ease of answering from several places. The expansion capability works very well too. The directions can be a bit confusing. I had a prior version of this phone and some of the new functions are more difficult to use, some are easier.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for sharing your positive experience! -M Panasonic

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    New era

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m so happy for changing my phones. It took a while to make the decision . It is a big change. Now I can hear well.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hello! Thank you for sharing your experience! We’re delighted to hear that your new Panasonic phones have made such a positive difference and helped you hear clearly. It’s great to know the change was worth it! - S Panasonic

  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Terrific upgrade for Grandma

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these to replace the V-Techs I had bought for my Grandma previously. These Panasonics were super easy to setup, easy for her to pickup and use, and above all else - she can hear better on these. On the other end the sound quality is much improved as well. Well worth it for people that still use landlines!

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Rated 5 out of 5 stars

    Good phones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the system is working fine. We had an older additional water proof add on phone that was being used with our old Panasonic system that was still working fine, and it hooked up to the new phones just fine.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hello there! Thank you for your wonderful 5-star review! We’re so glad to hear that your new phone system is working well and that your older waterproof add-on phone connected seamlessly. It’s great to know the compatibility made the transition smooth for you! Thank you for choosing our product, and we hope it continues to meet all your communication needs. - F Panasonic

  • Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Great for call blocking difficult for talking

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are happy with this phone system. It is especially nice to be able to have calls blocked that were nearly constant robo calls. but to also be able to block those live annoying callers as well is a blessing. One bad thing about the phone is the lack of volumn on the speaker. I am not hard of hearing and I can barely hear people on speaker. It is a little better on the phone direct but could be a whole lot better in my opinion. My husband cannot hear them at all so that is an issue.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for taking the time to share your thoughts and feedback with us! To adjust the volume during a call, simply press the up arrow on the handset repeatedly. To adjust the ringtone volume, navigate to MENU #160, then press the up arrow to increase the volume > press SAVE. If you require further guidance in regards to this model, please do not hesitate to contact us directly and we will be more than happy to answer your questions: https://shop.panasonic.com/contactus . -M Panasonic

  • Rated 5 out of 5 stars

    Great set of Cordless Phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased these phones after I retired my other Panasonic cordless phones that I had for over 5 plus years. This product comes with several handsets which is wonderful. The range has been great along with the clarity of the calls. Setup was very easy and the answering machine a plus. I would reccommend this product.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for sharing your positive experience! Panasonic

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