Customer Ratings & Reviews
- Model:
- DVE55CG7100WA3
- SKU:
- 6547599
Rating by feature
- Capacity
Rating 4.9 out of 5 stars
- Dry Time
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the dryer's drying performance, capacity, overall performance, and ease of use. Many appreciate the low noise level, the larger size, and the steam sanitize function. However, some customers have expressed concerns regarding the lint trap.
This summary was generated by AI based on customer reviews.
Hate dryer and washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t like the feature of sensing when my clothes are dry. If I don’t use the app for time dry my clothes won’t completely dry. I had to learn the hard way, leaving my clothes in the dryer overnight only to find out that they gotten mildewed
No, I would not recommend this to a friendBrand response from Samsung
Posted .We know how disappointing it is to have a dryer that is not drying, LoveT. We're here to assist.
We suggest checking the link below to troubleshoot the dryer that does not heat or dry. The first link has another resource for the unit's cycles, settings, features, error code guide, running a vent blockage test, and cleaning the dryer. The second link is a video you may watch from start to finish.
The dryer has no heat at all:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-has-no-heat-at-all
What to do if your Samsung dryer isn't heating or drying?
https://www.youtube.com/watch?v=LibK_OLFH4Q
You may also refer to page 54 of the user manual for other solutions when the dryer does not heat/dry.
https://downloadcenter.samsung.com/content/UM/202312/20231228084543614/OID64579_IB_DV7500C_EN_231222.pdf
Lastly, we have included a guide to learning the suggested laundry load size of the Samsung dryer to get the best results.
The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1150155051 to help our team pull up your information when you message us.
Thank you.
-Angelica
- Pros mentioned:Overall performance
Washer and Dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To be clear, the Samsung washer and dryer set I purchased works fine and I am happy with them; however, the delivery and install from BB was a nightmare.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We appreciate you informing us about this. To better assist you, please contact the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can either answer your question or transfer you to your local store to address your specific concerns.
Have a great day!
^Chrystel
Do Not Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer is the absolute worst. I got my first unit and the drying times were outrageous, 3 hours for a load of towels, 2 hours for clothing. Best Buy exchanged the unit for another, same result. Buy anything else this dryer is terrible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We aim to ensure your dryer combo set always functions at its best, Dan1923. Let's help you.
We recommend following the resources below to rectify your dryer's drying performance. Please browse the hyperlink and watch the embedded video (See hyperlink "clean the lint filter") for tips.
The dryer cycle takes too long:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-cycle-takes-too-long
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149978912, to help our team locate your information when you message us.
Have a great day.
-John
Breakdown Repair delays
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer completely died after only using it for 10 loads and the lid was locked and I couldn’t get my wet towels out. Dealing with the delays of getting the repair has been very frustrating. Has been 20 days since placing the repair request order and the repair technician is finally coming today. Hopefully I will be able to wash my clothes in my own home after today rather than lugging everything to and from another house to get them done!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We know how important it is to have a reliable appliance at home. Let us help you with your dryer.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your range.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147988747) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Dryer purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the dryer but came with scratches on the top of it
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Poor service
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor service repair. Not informed at time of purchase they did not service the Samsung Smart Electric Dryer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello PhyllisW,
We want to inquire more about what transpires with the dryer and, and we would like to assist as soon as possible.
We suggest contacting us via the options below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Never again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer has been nothing but problems shut down after 2 min when setting is set. Changed it out after 2 days purchase same issue with the 2nd unit. Geek squad came out and said it need a part? This product need a part with after a few use and it’s the 2nd one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
Needs multiple cycles to dry….
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This doesn’t dry the first time….it takes multiple cycles. We have called and they say make sure vent is clean - the vent is brand new. I do not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .TDev14, we understand the importance of a working dryer in your home. Let's get this taken care of.
Here's a link to help you figure out why your clothes are not dry after using the dryer. Please select the option that most closely matches your experience, check for any embedded words along the steps, and watch the video completely.
Clothes are not dry after using Samsung dryer
https://www.samsung.com/us/support/troubleshoot/TSG10001001/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150420701) to help our team pull up your information.
Have a great day.
^Camille
Trash - avoid this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely do not recommend. I’ve had this for less than 5 months and it’s broke (mind you I’ve probably done 2-3 loads a week max). Makes a great space filler if you have extra space and you want junk sitting around!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Bryan L,
It’s completely understandable to feel frustrated when something you’ve relied on doesn’t hold up the way you expected. We would greatly appreciate the opportunity to speak with you directly to gain a more detailed understanding of your experience. This will allow us to thoroughly assess the situation and explore the most appropriate steps we can take to assist you with your home appliance.
Please don’t hesitate to reach out to us through any of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1149283941 to help our team pull up your information.
Leo
Don't do it.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, is giving me issues. Doesn't finish any of the cycle. Best Buy doesn't fix it, Samsung doesn't fix it, and I had to call another company from Samsung to come and check it out, and they still haven't fixed it. It's a hassle and a waste of time. Its being about 3 months. Not to mention I was waiting for it to arrive for more that 2 months.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how inconvenient it is to deal with how your dryer performs, AnielkaH. Let us help.
Below is the link to troubleshoot the unit if the cycle ends quickly. The link also has another resource to check if the dryer has an error code and a video you may watch from beginning to end.
The dryer cycle ends too quickly:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-ends-too-quickly
Lastly, we have provided the guides for the recommended laundry load size and the dryer's cycles, settings, and features.
The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Cycles, settings, and features on your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00051022/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147812684) to help our team pull up your information when you message us.
Thank you.
-Angelica
Bad choice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with inability to dry properly. Best Buy was quick to switch out for different machine but have same issue. Finally had to disconnect the hose for steam cleaner which was why we went with this model but still takes at least as long if not longer than my 15 yr old Whirlpool. Very bad choice for our household.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Fran,
We know how important it is to have a reliable appliance at home. Let us help you with your dryer.
Here is a link for troubleshooting steps for your dryer that doesn't dry clothes; kindly choose the one that matches, watch the video, and click the embedded words.
Clothes are not dry after using Samsung dryer.
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-is-not-hot-enough
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147911591) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Go get an LG, save hours, and get things dry.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a horrible dryer...it takes so long to dry the basic sheets or towels. Combine that with a super slow wash speed and it takes over 3 hours for one load to get done. I'm getting rid of it and switching to LG which is easier to use, faster, and overall a better piece of equipment.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We care about the betterment of your dryer, JasonM. Let us help you.
To fix your dryer, please click the link below, hover your mouse over the hyperlinks and watch the instructional video for tips.
The dryer cycle takes too long:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-cycle-takes-too-long
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147615653, to help our team pull up your information when you message us.
Have a great day.
-John
Not so Smart
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Problem with this dryer versus the older ones is the most crucial one and that being that if the dryer leaves behind damped clothes it still tells itself that the load is dry. Because of this you end of not being able to run that some load for longer than 7 or 8 minutes. It’s ridiculous. The older dryers let you run the load until everything is dry but not the “smart” overpriced one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand your perspective on this. Let's boost the dryer's drying capabilities, JerushaC.
To help elevate the dryer's drying performance, we highly recommend browsing and following through the troubleshooting guide below. It includes a YouTube video and hyperlinks.
The clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-cycle-ends-too-quickly
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147512254, to help our team pull up your information.
Have a great day!
^Chrystel
Samsung Junk!!!! Stay away!!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy Samsung! Appliance warranty not covered waiting 3 months get it fixed thru Samsung! Stay away!!! Don’t buy their junk!!!! I’m buying the parts to fix it after waiting 3 months for a repair that is warranted!!!!! Very Sad Company!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello RobertC,
We understand the frustration about your overall experience with the dryer.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Issues drying
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only have had a few months already having issues with the dryer, drying my clothes completely.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Robert M,
It's frustrating to find that your dryer isn't completely drying your clothes after only a few months. We love to help you out.
There are several reasons why clothes aren't dry after a cycle with your dryer model and I have listed the three main ones below.
1. Dryer has no heat
2. Dryer is not hot enough
3. Dryer cycle ends too quickly
I have shared a Samsung link below that includes the three main reasons mentioned and you can select the closest reason why your clothes aren't dry after a cycle.
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/
Each category has steps that will guide you through. Each category also has hyperlinks like "error code guide for dryers" that you can visit for additional help.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147362408 to help our team pull up your information.
Leo
Best Buy is terrible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m sure the dryer is great but Best Buy is terrible! Dryer was damaged on arrival and they can’t seem to figure out how to get the replacement here. Best Buy is a joke! Do not buy from them, unless you want to have to talk to India for days.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand the disappointment about the dryer's status when delivered.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance with the replacement. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Dryer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer stopped working in less than 6 weeks. The second person I talked to about replacing it was terrible and kept wanting to. Garage me additional fees to fix/replace
No, I would not recommend this to a friendBrand response from Samsung
Posted .TaraC, we know how important it is to have a working dryer. Let us help.
Here is a link to the troubleshooting steps for your dryer that stopped working. Please click on the embedded word and watch the video included.
Samsung dryer turns on but doesn’t start or spin
https://www.samsung.com/us/support/troubleshooting/TSG01001987/
Should you need more assistance in providing feedback on the customer service you spoke with, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148788540) to help our team pull up your information.
Have a great day.
^Camille
Dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer didn't even make it 6 months before breaking down. Quality product Samsung!
No, I would not recommend this to a friendBrand response from Samsung
Posted .NicL, we strive to assist you anytime. We would want to know more information about what's going on with your dryer so that we can offer the assistance you need.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150378845) to help our team pull up your information.
Have a great day.
^Camille
Unhappy customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was very happy customer at first..but now i go to hook up dryer and to find out it doesn't come with power plug especially after spending the money for the dryer..now i have to search to find plug which is not easy so im usually a happy customer with samsung but not now..its like but a new car with no battery which makes no sense...totally unhappy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SaulH,
We understand how you feel regarding your dryer. We are here to help you with it.
The power cord is not provided with U.S. electric model dryers. This cord is sold separately. You can get the power cord through your local hardware store or you can visit www.samsungparts.com to order the cord.
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147234435), and it will help our team pull up your information.
^Rodel
Not reliable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Went out at 13 months. Complete garbage. I wouldn’t recommend unless you want to buy a dryer every year.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Kroc,
We want to inquire more about what transpires with the dryer and would like to assist as soon as possible.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
