Customer Ratings & Reviews

Hello DonTuazon,
I am sorry to hear you were not satisfied with the Echo hub. The Echo Hub is primarily used as a central control panel for smart home devices, offering a visual and touch-based interface for controlling and managing devices like lights, locks, and security cameras. It also serves as a voice-controlled smart display, similar to other Echo Show devices, but with a more streamlined focus on smart home management. Hope this helps, have a nice day!

Hello, Dennis. Thank you for your feedback on the Echo Hub. I'm sorry to hear about the performance issues you're experiencing with the interface freezing and apps failing to open. Here are some troubleshooting steps to help resolve these issues: First, check that your device has a strong internet connection, as connectivity problems can cause slow performance and app loading failures. Restart your Echo Hub by unplugging it from power, waiting 30 seconds, then plugging it back in. To check for software updates, swipe down from the top of the screen to open Quick Settings, tap Settings, then tap Device Options, and select System Updates to see if any updates are available and install them. You may also want to reset your Echo Hub to clear up most problems if the freezing continues. If you continue experiencing these issues after trying these troubleshooting steps, Amazon Customer Support is available 24/7 for assistance at 1-888-280-4331. I hope this information helps get your device working properly. Have a great day!

Hi Josh! Thank you for your feedback about the Echo Hub. I'm sorry to hear you're experiencing such significant frustration with the device's performance. The Echo Hub is designed to provide a consolidated view and control of all your smart home devices through multiple widget experiences including device groups, favorites, cameras, and security features. When the device doesn't respond promptly or requires waiting for the smart home interface to load each time you try to use it, this defeats the purpose of having a dedicated smart home control hub. Here are comprehensive troubleshooting steps to address performance and responsiveness issues: First, ensure your Echo Hub has a strong and stable internet connection, as connectivity issues can cause significant delays in loading smart home controls and processing commands. Restart your Echo Hub by unplugging it from power, waiting 30 seconds, then plugging it back in to clear any temporary software glitches or memory issues that may be causing slowdowns. Check that your Echo Hub software is up to date by going to Settings > Device Options > System Updates, as software updates often include performance improvements and bug fixes. Reduce the load on your device by reviewing connected smart home devices and removing any that are offline, unresponsive, or no longer in use, as too many device connections can impact performance. Clear the device cache by going to Settings > Applications > Manage Installed Applications, selecting problematic apps, and clearing their cache and data. Verify that your Wi-Fi router is positioned appropriately and not experiencing bandwidth congestion from too many connected devices. Consider performing a factory reset if performance issues persist after trying all other steps, though this will require reconfiguring your device and smart home connections.

If these troubleshooting steps don't resolve the performance issues and your Echo Hub continues to be unresponsive with slow loading times, this indicates a more serious software or hardware problem that requires replacement. Amazon Customer Service is available 24/7 at 1-888-280-4331 to assist with additional troubleshooting. Hope you have a great rest of your day!