Customers frequently mention the ease of use, quiet operation, and energy efficiency of the 5.0 Cu. Ft. HE Smart Mega Capacity All-in-One Electric Washer/Dryer WashCombo. The large capacity and cleaning performance are also appreciated by users. However, some customers have expressed concerns regarding the extended dry times and an unpleasant smell after washing.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 554 reviews
Cons mentioned:
Dry time
Rated 3 out of 5 stars
My experience vs my expectations
|
|
Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Takes yo long to dry clothes .but saves time on switching machines .dryer could be a bit better .my expectation was dryer would be easier dudnt think of moisture
I would recommend this to a friend
Rated 1 out of 5 stars
Drying Time a Severe issue
|
|
Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
When I heard LG had a new Combo unit to compete with LG and it was even more compact- 9 inches shorter I was super excited. This unit simply did not dry. I talked to some reviews who had no problems so I don't know if I had a dud unit, or if it was set up by the installers incorrectly but we are talking VERY small loads. Like 3-4 items.
I tried reaching out to LG on Twitter like they tell people and they tried to help but they had no idea. Tehy basdically just explain that these units dried differently. I went back to the GE combo unit which has no problems drying,
Also note- besides the 5 CU ft of capacity they pretty much say in the manual that there is no way it will dry that. They tell you to only keep it half full. What is the point of 5 CU feet of space if you can't actually dry it.
I know LG has a great brand but I think this product has too many compromises.
No, I would not recommend this to a friend
Brand response from LG Digital Customer Care
Posted .
Hi, there. We appreciate you letting us know about your experience with the LG WashCombo (WM6998HBA) model. We regret to hear that the unit did not meet your expectations in terms of drying performance. We understand how important it is for a dryer to dry your laundry effectively, regardless of the load size. We want to help fix this issue. Please visit this link for basic troubleshooting: https://www.lg.com/us/support/help-library/not-drying-washer-dryer-combo-unit-CT00000305-1337696273691#. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to assisting you and regaining your trust in our products. ^Juvy
Pros mentioned:
Energy efficiency
Rated 5 out of 5 stars
Perfect for a busy person
|
|
Posted . Owned for 4 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Excellent product. Savs time and energy efficient.
I would recommend this to a friend
Rated 5 out of 5 stars
Newrly perfect for a family of 5
|
|
Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I convinced my wife that it would ge less work and more efficient to have a combo washee and dryer. When our washee started to have issues, I started shopping for this model. This is truly s smart appliance. It reminds you to clean the filter, refill the detergent and to remove your clean clothes. It is really important to read the manual as the instructions and performing of regular cleaning are key to good preventative maintenance.
I would recommend this to a friend
Brand response from LG Digital Customer Care
Posted .
Hi there. Thank you for sharing your experience with our combo washer and dryer. We are thrilled to hear that it has been a smart appliance for you and your wife, making laundry easier and more efficient. Regular maintenance is important to keep your appliance running smoothly, and we appreciate your attention to this detail. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing LG! ^Cris.
Pros mentioned:
Cleaning performance
Rated 5 out of 5 stars
Good Investment!
|
|
Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We like this machine very much. It is capable and compact. We needed both with our changing lifestyle. It cleans well. It dries well. It delivers like all our LG appliances have.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
great machine
|
|
Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Everything we had hoped for and more! Just set the thing and go, come home to dry, just wish it folded them!
I would recommend this to a friend
Brand response from LG Digital Customer Care
Posted .
Hi there, Thank you for reaching us. We are thrilled to hear that your LG dryer has met and exceeded your expectations. We understand the convenience of setting it and coming home to dry clothes. Your suggestion about having a feature to fold clothes is noted and we appreciate your feedback. If you have any other suggestions or feedback, please feel free to share with us. Thank you for choosing LG. ^Cris
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Great Purchase
|
|
Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The appliance is working nicely. My wife likes not having to transfer the clothes.
I would recommend this to a friend
Rated 5 out of 5 stars
Nice space saving machine
|
|
Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We have been wanting to get a WashCombo since last Christmas. We finally got one from BestBuy and it was on sale for $1999.99. We love it very much so far. Do utilize its APP.
I would recommend this to a friend
Rated 4 out of 5 stars
Tower washer machine LG
|
|
Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The machine is very modern, all digital, good ability to wash and dry.
I would recommend this to a friend
Rated 4 out of 5 stars
Fingers crossed
|
|
Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I’m hoping it works out really good for us as we did a lot of research before buying it. Unfortunately we haven’t been able to use it yet because we are needing to get the pedestal for it and move it so it will work out better for us
I would recommend this to a friend
Rated 4 out of 5 stars
Washer/Dryer combo
|
|
Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Overall it works great, with the pedestal it's a little tough to get properly balanced due to the heavy weight of the machine.
I would recommend this to a friend
Cons mentioned:
Dry time
Rated 1 out of 5 stars
ABSOLUTELY NOT!!!!
|
|
Posted . Owned for 4 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Save your time, money, and frustration! DO NOT BUY THIS ALL IN ONE. Lint stays in the drum, condensation builds up in the actual lint tray, and it will stay in dry mode on 4 min for 8 bleeping hours. Your clothes will not dry and forget about trying to wash a comforter. Spent way too much having to hang dry items after 50-11 hours of wait time. I'm so upset and should not have to take clothes to a laundromat. NEGATIVE STARS!
No, I would not recommend this to a friend
Brand response from LG Digital Customer Care
Posted .
Hi there. We understand your situation with the WM6998HBA. We understand how concerning it is when expectations aren't met, especially with drying performance and lint buildup. One troubleshooting step you might try is cleaning the lint filter and ensuring proper ventilation—blocked airflow can impact drying efficiency. Additionally, checking the load size and fabric type settings may help optimize drying results. You may access this link related to your concern:https://www.lg.com/us/support/help-library/combo-unit-lint-issues--1337695812363. We’d love to assist you further and explore possible solutions. Please send us a private message on Social Media @LGUSSupport, and our team will be happy to help. We appreciate your patience. —Avril
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Time saver
|
|
Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Easy to use, clothes come out hot, and saves you time by not having to put the clothes into the dryers.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Best purchase
|
|
Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very easy install also very nice works amazingly a lot of settings for different things
I would recommend this to a friend
Rated 3 out of 5 stars
Not Sure
|
|
Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I don't know how to work it. The spin cycle is very loud
I would recommend this to a friend
Brand response from LG Digital Customer Care
Posted .
Hi there, JacquelineB. Thank you for sharing your experience with us. We understand your inquiry regarding the operation and noise levels of your LG - 5.0 Cu. Ft. HE Smart Mega Capacity All-in-One Electric Washer/Dryer WashCombo. We understand that the unit didn't meet your expectations, and we want to ensure it is working correctly for you. https://www.bestbuy.com/product/lg-5-0-cu-ft-he-smart-mega-capacity-all-in-one-electric-washer-dryer-washcombo-with-steam-and-ventless-inverter-heat-pump-black-steel/JJ8VPZQ98S To address the noise during the spin cycle, please ensure that all four shipping bolts were removed from the back of the unit and that the feet are perfectly leveled on a flat surface. For further assistance and any specific concerns you may have, please contact us on [email protected]. We appreciate your patience. —Renzo
Rated 5 out of 5 stars
Great machine
|
|
Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Really enjoy the LG washer/dryer combo. We call it the WMD (weapon of mass destruction or washing machine w/dryer). Love it ❤️
I would recommend this to a friend
Brand response from LG Digital Customer Care
Posted .
Hi there. We're thrilled to hear that you're enjoying your LG washer/dryer combo! Calling it the "WMD" is a fun and creative nickname. Thank you for your kind words and for choosing LG for your laundry needs. If you ever have any questions or need assistance, feel free to reach out. We're here to help! ❤️ ^Cris.
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Washer/Dryer Combo
|
|
Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love this washer/dryer combo….had a little mix up with my delivery, but Best Buy corrected it and delivered the correct machine
I would recommend this to a friend
Rated 5 out of 5 stars
Love it so far
|
|
Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have used the machine so far for 6 loads of laundry. I have never filled the drum more than 1/2 full. It has only taken 2 hours to wash and dry each load and the clothes and towels have always come out dry. I have seen reviews with people complaining about the clothes not coming out dry. They must be overfilling the drum. You need to clean out the lint filter after every load and you should wipe down the rubber gasket after every load. So far I love it!
I would recommend this to a friend
Pros mentioned:
Energy efficiency
Rated 5 out of 5 stars
Excellent choice
|
|
Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I’ll admit I was skeptical at first, but I absolutely love this machine! Also saves on electric costs as well. Couldn’t be happier!
I would recommend this to a friend
Rated 5 out of 5 stars
No Regrets,,, We Love This LG Washer/Dryer Combo
|
|
Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We've had our machine for a couple of months now. We love it. It does take a bit more care when it comes to lint. Follow the maintenance recommendations in the owner's manual, and it works great. You can't ignore the maintenance. If you do, you will find the drying times increase. Our machine is on an inside wall, without a vent and only a 110-volt outlet, so this washer and dryer combo is perfect. One more thing... Be sure not to overload the washer. It will make the drying times much longer.