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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 554 reviews

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Rating by feature

  • Capacity

    Rating 4.6 out of 5 stars

  • Dry Time

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

76%would recommend to a friend

Customers are saying

Customers frequently mention the ease of use, quiet operation, and energy efficiency of the 5.0 Cu. Ft. HE Smart Mega Capacity All-in-One Electric Washer/Dryer WashCombo. The large capacity and cleaning performance are also appreciated by users. However, some customers have expressed concerns regarding the extended dry times and an unpleasant smell after washing.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 554 reviews
  • Rated 5 out of 5 stars

    Lg all in one washer/dryer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice sleek machine. All in one is the way to go with a small laundry room.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there. We're so glad to hear that you are enjoying the sleek design of your LG all-in-one machine! We understand the importance of space-saving solutions, especially in smaller laundry rooms. Thank you for choosing LG to meet your needs. If you have any questions or need assistance, please feel free to contact us. We appreciate your feedback! ^Cris. LG

  • Rated 5 out of 5 stars

    LG washer/dryer.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for small spaces. Many options for washing. Dry options seem limited, but still exploring.

    I would recommend this to a friend
  • Cons mentioned:
    Dry time

    Rated 1 out of 5 stars

    no go. still needs a lot of improvement for speed.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    still not suitable for people on the go. I thought combined dryer and washer will lessen my time doing laundry. But even on quick wash, it still takes 2 to 3 hous combined. As oppose to just less than an hour when using the old fashioned washer and dryer separate. no go for now. maybe in the next 5 to 10 years. it will improve

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there, RichardB. We understand your inquiry regarding the wash and dry cycle times on your LG WM6998HBA All-in-One Washer Dryer. We appreciate your feedback on how cycle durations impact your busy schedule. To help improve efficiency, we recommend trying the Speed Wash or Speed Dry settings, which are designed for lightly soiled loads and can reduce overall time compared to standard cycles. Additionally, using smaller load sizes may help speed up the wash and dry process.
      https://www.bestbuy.com/site/lg-5-0-cu-ft-he-smart-mega-capacity-all-in-one-electric-washer-dryer-washcombo-with-steam-and-ventless-inverter-heat-pump-black-steel/6568166.p?skuId=6568166
      If you’d like personalized tips on optimizing your unit’s settings or have other questions, please send us a private message on Social Media @LGUSSupport. Our team will be happy to assist you further and help ensure your experience with LG is a positive one. —Renzo LG

  • Cons mentioned:
    Dry time

    Rated 5 out of 5 stars

    Super convienient

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Drying time takes longer than typical dryer but not an isssue if you do laundry overnight.

    I would recommend this to a friend
  • Cons mentioned:
    Dry time

    Rated 1 out of 5 stars

    Combo washer dryer drying issue.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the worst experiences I have had with an appliance and Support from LG. I have Best Buy Total Membership but they tell.me to go to the manufacturer because its still under warranty. LG Support takes you around in circles. I have a brand new unit fresh out the box and no amout of attempts to dry clothes work.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there, OmarS. Thank you for sharing your experience with us. We understand that your WM6998HBA washer dryer combo is experiencing a drying issue. Your feedback is important, and we'd like to assist you further. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions.
      https://www.bestbuy.com/site/lg-5-0-cu-ft-he-smart-mega-capacity-all-in-one-electric-washer-dryer-washcombo-with-steam-and-ventless-inverter-heat-pump-black-steel/6568166.p?skuId=6568166
      We appreciate your patience. —Renzo LG

  • Cons mentioned:
    Dry time

    Rated 3 out of 5 stars

    Great but has flaws…

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doing great but some issues with drying times and stopping on it’s own

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Satisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Washer/Dryer Combo is Awesome!!!! No more going in and out of there more than I have to!!! Love it!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It will save you LOTS of time

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast, safe, great assembly by the Best Buy team. The washing machine works really well and we let it run before we go out and by the time we come back, it's all dry and ready to be folded. Just the fact that we don't have to stay home to put it in the dryer.. We can get A LOT done. Great product by LG.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there. We're so glad to hear that you had a positive experience with the Best Buy team and that they provided fast and safe assembly for your LG washing machine. It's fantastic to hear that the machine is working well for you and that it allows you the flexibility to run it while you're out and about. We appreciate your kind words and are thrilled that our product is helping you get more done. If you ever need any assistance or have questions in the future, please feel free to reach out. Thank you for choosing LG! ^Cris. LG

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Lg

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it easy to used and clean best wash and dryer machine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Washer/Dryer Combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great to be able to wash and dry in one setting.

    I would recommend this to a friend
  • Pros mentioned:
    Energy efficiency

    Rated 5 out of 5 stars

    Place anywhere

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine. Fits in the space and no need for a vent!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my washer and dryer combo! At first, I was hesitant because it wasn’t dry my clothes properly but after a couple days, my laundry started drying completely. Now it has made me even lazier, since I don’t have switch clothes to another machine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best machine ever made

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t listen to the naysayers. This thing doesn’t take long at all to dry. I love that I don’t have to worry about transferring it from one washer and dryer to the other. Just set it and forget it, which is usually what I do because I have ADHD lol Speaking of it’ll send a nice little reminders on your phone that you forgot the laundry in the washing machine for three days

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great improvement to a household.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great addition to a new home! Put in the laundry and 1.5 - 2 hours later a clean batch comes out. I fill up the detergent and softener once every week or two. I've been bragging about it to friends who still have the two machine setup, making them jealous (Keeping up with the Jones')!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The all in washer dryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compact . Convient ,LG, beautiful ,120 volts no need for 220

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there. Thank you for sharing your positive feedback on the compact and convenient design of our LG products. We are thrilled to hear that you find them beautiful and appreciate the convenience of the 120-volt power requirement. Your satisfaction is important to us, and we are pleased to provide products that meet your needs. If you have any further comments or questions, please let us know. Thank you for choosing LG. ^Cris. LG

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just an awesone product with great compactness and ease.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there. Thank you for your positive feedback on our product. We are glad to hear that you are enjoying its compactness and ease of use. If you have any questions or need further assistance, please reach out to us on social media @LGUSSupport so we can help you further. Enjoy your LG product! ^Cris LG

  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    New user loving it

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    quiet, and smooth. we really enjoy using it. Hopefully it stays this way

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient, very precise and definitely not the usual washer or dryer, love it !!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Destiny C.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best washer and dryer combo I’ve ever used!

    I would recommend this to a friend
  • Cons mentioned:
    Dry time

    Rated 2 out of 5 stars

    Wishing I had bought separate washer/dryer units

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a great purchase for a family with kids, especially in sports. From start to finish each load takes over six hours to complete. This creates a constant bottleneck for me doing laundry for my family. REGRET this purchase.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there, Kelley. Thank you for sharing your experience with the WM6998HBA washer. We understand that the extended wash cycle times have created a bottleneck in your laundry routine, especially for a busy family. You may access this link related to your concern: https://www.lg.com/us/support/help-library/lg-top-load-washer-cycles-and-options--1436976925348

      To help address this issue, we recommend checking if the washer is set to the correct cycle for the type of load you're washing. Using the "Speed Wash" cycle for smaller loads or selecting options that allow for a shorter wash time might help reduce the overall duration. Additionally, ensuring that the washer is not overloaded can also contribute to more efficient wash cycles.

      We appreciate your feedback, as it helps us improve our products and services. If the issue persists or if there are any specific settings you’d like assistance with, please reach out to our customer support team. You can send us a private message on Social Media @LGUSSupport, and we’ll be glad to assist you further.

      Thank you for your understanding, and we hope to help you resolve this issue soon!
      —Avril LG

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