Customer Ratings & Reviews

Having the piece of mind against accidental damage is paramount for your newly purchased equipment. I have unfortunately had to use this service in the past, can attest to its value, and highly recommend Geek Squad protection plans.

This plan is a must have if your gamer is hard on headphones like my teenager is. Perfect solution to allow him to keep quality headphones.

I have not had a change or need to use it but I'm sure when I do they will be ready and available to assist I have meet some of the representatives and they are very friendly and knowledgeable

Haven’t had to use Geek squad replacement yet but I’d recommend paying a little extra if you need them. Some products have to be shipped back to manufacturer for repair or replacement. Saves a lot of time & headache.

The geek squad is one of best buys greatest inventions, they help out with plenty of tech issues and their product replacement plans are exceptionally well valued and very helpful.

Used this protection plan once on a router and once on a printer. Each time was close to the end of the protection period. No problems using it, You need to evaluate your personal cost/benefit ration.

The protection plan is always priced super fairly and I never have a problem getting a replacement or exchange is for a better product. I buy all my electronics here now simply for the protection plans they have available.

Always pair this with my electronics, Just incase something happens down the road. Very easy to go in a exchange when there is a problem.

My external hard drive died 2 weeks into having it, took it back to Best Buy and was able to get a replacement no problem and with no hassle. Would definitely recommend getting the protection on anything you buy from Best Buy.

I always get the coverage and Best Buy has always stood behind the products. Occasionally the product is no longer made and I have to pick something else and pay the difference but it's never been substantial

this 2 year product replacement extended warranty is great it comes in handy when we need repairs or replacement of products for my PC build I would recommend buying this with all your electronic purchases

No matter what you buy always add the Geek Squad, its a layer of protection. And also it a piece of mind when things do go wrong they can explain things yo you in the simplest terms if need be. You all rock!

O bought a Logitech headset for my son during the pandemic classes, after a year the mic began to fail, I went I to the store and they returned to me whole the money without ask nothing. I like it

Work in an office with computers and this service protection is the best thing we have purchased! Had a 1 yr old computer that just stopped working & the Geek Squad fixed it and we were not charged a dime!

I got the Geek Squad service to go along with my Surface Laptop. I didn't have a need to replace the product during the two year period, however they were helpful with troubleshooting any issues that came up.

This gives you ease of mind for a big purchase. I had issues with my case and I exchanged for a new one. This does only cover the original device, so I had to purchase another protection plan for the new case.

Hopefully, I'll never have to use the replacement insurance on my purchase, but it was well worth the price for 2 Years of coverage. Totally confident the Geek Squad will be able to fix or replace my products.

Replace my first HyperX headset with one of the speakers gave out the same day, hassle free! They were even able to look up my account on their end. Will purchase again on items prone to high wear and tear.

The Geek Squad provides a great service and protection. I've been able to replace a device that stopped working after a few months. I will get it again for my future electronic device purchases.

I had an issue with some wireless earphones and went to geek squad, as they didn't had the exact same model, I either could choose other brand or get my money back. I chose my money back and no questions asked.