Customer Ratings & Reviews

For the price it was a must have to confirm you dont waste a buttload of money

Good but you can do better, i recommend this product

I brought a XBOX controller on March 2019 and used 2 yr replacement program to exchange it in August 2019. I again brought the protection plan in August 2019. However when I go to Best Buy or Geek Squad I am just turned back every time saying they have no records. I have logged into best buy portal and shown them my purchase history. Not sure what next steps are.

I'm not sure where this review pops up seeing as I have like 10 of these on my account, but that in itself should speak to the value of Best buys extended warranty, I've gotten the extended warranty for basically anything over $100 that I bought from Best buy over the years,and in fact I'll go out of my way to buy certain items from Best buy just so that I can use their extended warranty because it is buy for the easiest and most versatile one out there, it's not as good as it used to be, although I suspect that they had to change it because it was rather easy to manipulate, although even today in its current form it's still worth it. Yes most items you buy nowadays come with the menu Factor warranty, but oftentimes the process of warranty and item is extremely painful, it often involves long conversations with people who oftentimes don't speak English, extremely long wait times, and having to ship something to the other side of the world and then wait for them to decide if they actually want to warranty your item once it gets there. for honestly not that much more that's why it makes it extremely convenient, for small everyday items like headphones and other things if anything goes wrong with it you can often go to the store and get it replaced at that day, with the same item or something better, for large appliances they'll come and pick it up or send someone out to fix it, usually in a very timely manner, honestly I could probably write a book on how many different times I've used the best buys warranty. If you're buying something that you have to physically put on your body, by the warranty you're more than likely going to break it drop it spill something on it, or just have some other weird malfunction because you're that large % of human beings that electronics hate

Replaced product right away, the protection plan is worth it

Perfect for what it is. Unfortunately I had to use this warranty because my item broke. But they took care of it no problems.

Its always wise to get the insurance protection plan in case something happens.

I recently went to get both my xbox elite controller and my astro a50 headset replaced because they were malfunctioning. I was worried because 1) I only had 3 weeks of coverage left on the headset and 2) the xbox elite controller is now discontinued so I thought they'd try to find a loophole in order to refuse the warranties. Fortunately, everything went smoothly. They asked what the problem was with each device and that was it! I was given a gift card for the full amount I paid for the headset almost 2 years ago (minus the protection plan, of course) because they didn't have any in stock and they weren't able to order it either. As for the controller, they offered the option of a gift card, or ordering the elite controller series 2 and pay the difference. I chose to order the new controller and paid the difference with the gift card I got from the headset. Long story short, you will NOT regret buying this replacement plan.

I forgot I bought warranty for my headset. It started having issues that firmware updates didn’t fix so I bought a different headset and I didn’t like it so I looked up when I got my original one to see if I qualified for the manufacturer warranty and to my surprise I had an active warranty through geek squad. I pulled up the info, went to Best Buy, and they ordered me a new replacement headset because they didn’t have it I stock. Everything took 2 minutes. Unbelievable. I always buy warranty for peace of mind and this is the first time I’ve used it. 10/5 stars

What's not to love about having your product protected?? It comes at a cost but it is completely worth it!! The reason I started getting it is bc I bought a set of $150 Plantronics rig 800lx well I didn't get the warranty and they messed up within a few months and guess what??? Manufacturer never made it right. They where rude and just no help at all. It sucks bc I loved that headset and how good the sound was but I will absolutely never ever buy a set of rigs again or anything that has to do with them. They literally sold me broken headset and kept my money... NOT BEST BUY BUT (PLANTRONICS)

Take care of your device. Within two years, if you've experienced any "NORMAL WEAR AND TEAR;" battery doesn't hold the same charge, audio quality is deteriorating, microphone is scratchy, USB cable doesn't charge the device anymore, etc. You will get the price of the product returned to you on a Store-Credit Gift Card. Go back into the store and buy the same device or another similar to it. Make use of this service, don't let it go to waste. Best Buy and Geek Squad are brilliant and utilizing their services will make your money go a long way.

Helped me to replace my device when it stopped working!

I usually purchase Best Buy's GSP for high ticket items or those that I feel will have a higher probability of breaking down either during the manufacturer's warranty period or beyond but within the coverage period of Best Buy's GSP. It has never disappointed me - coverage is great and it usually involves either an exact (or equivalent replacement) or store credit (or gift card) for the purchase price of the defective item. I highly recommend this!!!

We had a warranty on our Insignia TV and when it gave us a little trouble they were quick to make it right, replaced the TV AND gave us our money back! That one time was enough to make a huge impression on my husband and I that the warranties with Best Buy are great and you should ALWAYS get one. My husband accidentally dropped his Switch in a glass of water, or somehow it got wet- replaced! Controllers are always getting beat up by over zealous gaming or simply slipping out of ones hand, replaced (with the purchase of another warranty for the second controller, but oK) It is a great thing, they help you keep track- I really appreciate their protection of my wonderful electronics.

I'm happy with my purchase, definitely would recommend!

Best choice ever my children have the stealth headsets and they are great the only thing is that I am so happy that it is an option to purchase this extra insurance we have returned them unfortunately not because of reliability but because my children have huge heads and they eventually break due to being stretched so far. They also tend to pull them outward when taking them off which makes them ware more and break sooner. Overall no other complaints. Getting a warranty on something that you use quite often is just smart!!

The headphones for console for my daughter it’s working good not any defects

I love that you your gift squad product replacement plans. I purchased them anytime I buy electronics for my son’s PlayStation five. They have been great warrantees in the past. There’s no deductible and you can exchange for a new product right in the store without having to return anything and it’s hassle free

I know these plans are pure profit but I have two teen boys and I feel like these plans are very reasonable since they are spending so much money on electronics and gaming supplies. We've cashed in a few plans and Best Buy was super easy to work with on this. They have all of the information in their system so all I had to do was return the item and let them know what was malfunctioning. This was so much easier than others where you have to sign up online or scan receipts or whatever to active the plan.

I bought the extended warranty for a Xbox gaming head set for my niece. With the hit or miss reviews as to reliability, I purchased the extended warranty. Sure enough, after about 6 months it was a miss. The physical quality of the headset was fine but the electronics for the mic failed. I exchanged the headset under this warranty and got a different, more expensive headset for my niece. The new headset was very well reviewed, Turtle Beach, but I purchased an extended warranty for it as well.