Customer Ratings & Reviews

Geek squad is amazing and answered all of my questions.

Geek Squad had great reviews and I am glad I bought it

Hoping this will be worth it when and if I need the warrantee. My daughter recommended it.

Geek squad has always come through for us in the past.

For a good laptop that purchase is better protect it

Could not pass up the good value of this geek squad coverage for new laptop purchase.

I had questions and going into the store was good. They were knowledgeable and helpful

Brock excellent. Knowledgable, pleasant, courteous.

They set my computer up and the service was great.

I can always count on the Geek Squad to help me out

I brought it for my nephew and he likes it a lot .

I haven't really gotten to use this. I did contact their live online assistant people and really didn't get much help. I was told to bring in the defected product back to the store. I do know that when I came in to the store, everybody and they mama was trying to see the Geek Squad and yea, they were super busy.

This is a must have since almost everything is covered for up to 4 years

very simple and easy to install. Seem to provide great security so far

I've been saved more than once with my protection plan.

I am a college student so it is very important for me to have my computer. After cracking my laptop screen, I took it into BestBuy over Christmas break to get repaired because I knew it was going to take some time. When I received my laptop it was working great and then a week later it would not turn on due to a bad motherboard, so I was forced to ship it off to get fixed again. When receiving it back, the issue was not resolved and it had to be sent off again. I was not happy at all due to me having classes. After the third time receiving my laptop, everything was working until a few days later when it decided to not hold a charge. Around this time it was finals week and best buy told me they were going to have to ship my laptop off again. I was very furious and the lady helping me at geek squad was being very rude and yelled at me so I left with my broken laptop and found the email of the CEO of BestBuy online and sent him an email. He helped me out and told me he talked to the last bestbuy I went to and that he will just give me a brand new computer in exchange for my old one. It took months to get everything resolved. so if you have any issues with your bestbuy, email the CEO!

havent used them since i bought an hp envy a few years back. i kept having to pull the battery to get it to start soon as i got it home. the associate i spoke with told me, well sometimes you just have to do that. not on a $1000+ computer... so i exchanged for a lenovo thinkpad, works great to this day

this will be a waste of 300$, if nothing breaks on my laptop

I have been using Geek Squad extended protection for quite a number of years. Especially with one teenager still at home. When I have needed service the Geek Squad staff is both friendly and very knowledgeable. They are an important part of my purchase peace of mind.

Several days after purchase, when anyone would have already setup their PC, Geek Squad sends out a notice that they will assist with setup... worthless by this point, it should have been stated right away. I was also told several days after purchase that 'had I' placed security software in the shopping cart at the same time as the purchase of this Geek Squad Plus subscription, it would have been free. But, since this wasn't even mentioned, now I get nothing.