Customer Ratings & Reviews

Never hurts to be safe these days! Better safe than sorry!

It’s a peace of mind knowing ya got geek squad protection.

Totally worth the investment. Knowing that I have four years of coverage for my device helps me relax when using it every day. Geek Squad makes replacements easy if anything goes wrong—no long waiting or complicated forms. Especially with tech that’s pricey or used daily, this is a no-brainer.

I used the Geek Squad one time in the past, they came out to the house and observed dead pixels in my television display. Long story short, I ended up with a different display and am MUCH HAPPIER!

Worth the extra peace of mind knowing that anything happens within years that you are covered for a swap out

Geek Squad offers excellent, reliable tech support with knowledgeable and friendly technicians. They quickly diagnosed and fixed my laptop issues, explaining everything clearly. Their subscription plan is affordable and includes valuable security software. The flexibility of in-store, at-home, and remote services makes it super convenient. Highly recommended for anyone needing dependable tech help.

The 4-Year Geek Squad Replacement Plan offers peace of mind for tech purchases. If your item fails from normal use, they’ll replace it—no repair hassles. Fast, easy claims and solid coverage make it ideal for electronics like headphones, controllers, or wearables. Great value for long-term protection.

This is a very nice compact laptop. It's easy to use. I like how smooth and sleek this is. The HP laptop works for exactly what I needed for my everyday needs.

Always use Geek Squad Protection. Any issue I've had is resolved.

The 4-Year Geek Squad Product Replacement plan has provided me with valuable peace of mind and reliable protection for my electronic devices. While there are a few areas that could be improved upon, overall, this service deserves a solid four-star rating. Let me elaborate on my experience and highlight the strengths and areas for improvement. First and foremost, the Geek Squad Product Replacement plan offers comprehensive coverage for a wide range of electronic devices. Knowing that my devices are protected against unexpected accidents, malfunctions, and defects has given me a sense of security. The convenience of being able to bring my device to a Best Buy store for assistance and having the option for replacement has saved me from potential headaches and costly repairs. The Geek Squad team has consistently demonstrated their expertise and professionalism in handling claims and assisting with device issues. Their knowledge and willingness to assist customers are commendable. The process of initiating a claim and receiving a replacement has been relatively smooth and efficient. The Geek Squad representatives have been responsive and helpful throughout my interactions with them. The timeliness of the product replacement has been satisfactory for the most part. In some instances, however, I experienced delays in receiving the replacement, which resulted in a temporary inconvenience. While these delays were not frequent, it would be beneficial for Geek Squad to improve their efficiency in expediting replacement shipments to minimize any potential disruptions. One area that could use improvement is the clarity and transparency of the terms and conditions of the Geek Squad Product Replacement plan. While I carefully reviewed the terms before purchasing the plan, I encountered some confusion and ambiguity when it came to specific scenarios and eligibility criteria. Enhancing the clarity of the terms and providing more detailed explanations would ensure a smoother experience for customers. Furthermore, the Geek Squad Product Replacement plan can be quite costly, especially for higher-priced devices. While I understand the need for premium coverage, a more affordable pricing structure or additional options tailored to different budgets would be appreciated. This would make the service more accessible to a wider range of customers and increase its overall value. In conclusion, the 4-Year Geek Squad Product Replacement plan offers valuable protection and peace of mind for electronic devices. The Geek Squad team's expertise and responsive customer service have been commendable, providing a positive experience overall. Although improvements could be made in terms of transparency, timely replacements, and pricing, the benefits and convenience of the service still warrant a solid four-star rating. For those seeking reliable device protection, the Geek Squad Product Replacement plan remains a worthy consideration.

Great item to have when you have an issue. Very good product service.

Geek Squad provides reliable and professional tech support. Their team is knowledgeable, friendly, and quick to resolve issues, whether it's setting up a device or fixing hardware problems. A great service for anyone who wants peace of mind with their tech needs!

Great monitor. Great service. Love Best Buy. Have bought many items at Best Buy. Always get the extended warranty. TVs washer dryer.

Excellent value for the price, no waiting when getting a replacement

Before getting this, I bought a monitor that was on discount, in less than 2 days I saw it had some weird lines and even a shaking effect that activated some times. Went to BestBuy and they didn't hesitated to help me and get it replaced. After that experience I encourage everyone to put the extra money, that most times we spend on food, for a coverage of these items that today, tomorrow and even a week in they appear to be good, but what you'll do when the 15 days of BestBuy coverage go away and a malfunction appears? A month, or a year in you wish you paid some extra cash for this 4 years coverage when something happens to your electronic and its out of your hands repairing it. Think about it!

awesome let me win this I need this desperately plz.

They did their thing and got my gear back up and running.

Just purchased my product, and haven’t had problems. But the price on the warranty after the monitor discount seemed reasonable.

Got the protection on a fairly expensive monitor. After six months the monitor completely failed out of the blue and BB replaced it without hassle. Worth the peace of mind.

Came in handy as they replaced my monitor free of charge.