Customer Ratings & Reviews

Nice device, however as this is aimed at senior citizens they should have thought about making the ring tone louder. Also why have a pen that isn’t attached to the base (easy to misplace).

I bought this for my grandmother. Granted, so far she has only learned the call button...but that's ok. That's the most important one!! My mom is her caregiver, it has been a huge help to her also. She can see my grams at any given moment form anywhere. The bonus is that grams is now able to talk to extended family. It doesn't cost her extra like on a landline. And she has been able to see all her new grandkids all over the country...lolol The only problem so far, is that she lives in an old house with a tin roof. The cell service sometimes can be shoddy...but the grandpad itself is awesome!!

My 83 year old mother was afraid of getting her identity stolen so she gave up on the internet, email, and being connected at all. Since she lives far away it is hard to keep her as up to date with photos etc. Grandpad is easy to use, we are the moderator of all she gets, and it can automatically send our Instagram and Facebook posts to her without fear. Perfect for what it is marketed for!

My Dad is 91 yrs old and has been having a very hard time using his cell phone. This new Grandpad .. only needed cell phone connection has given my Dad a whole new love for life. Living a alone he is able to connect with all his family easily and on VIDEO .. Yes VIDEO Chat !! he love the music, and picture gallery we down loaded for him. At $ 40 a month this is the best deal out there. Not only can DAD see all of us when he calls, but we can check on him daily and feel good even being 1300 miles away. The price for the Granpad is only 200 dollars and is as good as any smart phone , but the size of the pad is what makes it easy to use for seniors who have never used an iphone or Ipad. Great Customer Service and easy to get started.

I purchased this for my parents as a Christmas gift. In 20 days, we have not been able to get it to work. I finally found out that the sim card is for a T Mobile phone and they need an ATT sim card. Now, I have to pay to have it replaced. this is not a very good service for elderly people who are not current with devices such as these.

Great for sharing photos, messages, and video calling. Very easy for user with no tablet or smart knowledge and those who are apprehensive about using computer. Also, can check weather and play games.

My mother love her pad, she plays games on it as well as keeping in contact with her children and grandchildren. She has limited movement in her hands, due to arthritis. K

First, this device is a good idea. However; be careful about buying it without talking to your grand parent. Some, like mine seemed to hate the technology and refused to use it. Also the signal was so bad most of the features did not work.

Because this item for my father, who is just now really starting to use this item. That’s so far, it’s doing well. A good way for us to stay in touch. Have not used all of the excess programs yet. I think it’s doing well.

Purchased a grandpad for elderly parents so they could be connected with everyone without the hassle of getting a smart phone. My mother absolutely love it!

I purchased this tablet for my 87 year old mother and she loves it. It keeps her safe and intouch with our family. Try it!

We bought this for my mawmaw because she has trouble working electronics but she can use this with no problems at all!!!

Seems like a great product. Was easy to set up and use.

I am very unhappy with the Grand Pad as they do not tell you there is a $40 mandatory charge for this item even if you have a Consumer Cellular phone account.

I purchased the GrandPad for my 95 year old grandmother. I was very pleased with the information that the store associate was able to share with me. They helped assure me that my non-tech savvy grandmother would be able to use it. After working with the display in the store I felt the same way. I decided to purchase it and take it home to get it ready for her to try. I was able to activate it on-line without any trouble. I then uploaded some pictures on it using the GrandPad App I downloaded for my phone. After getting some pictures and an email sent to the GrandPad, I took it to my grandmother for a test run. When I first gave it to her, she was a little hesitant. After showing her the pictures and how easy it was to look through them, she was excited to see what else she could do. While I was still there, we did a test call to my brother and his kids. My grandmother's face lit up when we were able to do a video call with them. I was a bit amazed myself at how easy it was to do. This is definitely going to be a great way to keep my grandmother connected to the rest of the family.

I recently was forced to move to a new city, due to health reasons/medical treatment, and it meant moving away from my 89 year old grandma. Our 5 minute drive to visit is now 10 hours. While she doesn't rely on us for for day-to-day needs, she does rely on us for a social outlet, and the idea of losing that connection with her was seriously distressing to all of us. That's when my husband did some searching and discovered the GrandPad. I'm not going to lie- I had serious reservations. Serious. To give you some background: My grandma was a low income blue collar worker most of her life who didn't even graduate high school. She is intelligent and independent, but has had zero experience with any technology, aside from the remote that controls her TV. I didn't want to disappoint my husband by shooting his idea down, but I definitely approached it with trepidation. All of my worries were for naught; my grandma has taken to her GrandPad like a duck to water. I can't believe how easily she's picked up how to use it. I do believe that a part of it is her sheer will and determination, but the ease-of-use has definitely been a big part of it. While our family enjoys uploading photos and videos so she can still feel like she's involved in our day-to-day lives, the video call feature has also been simply awesome. Being able to see each other's smiling faces while having a chat has been a blessing, especially during COVID when face masks are the norm. Just today she discovered (completely on her own) how to leave audio comments on the photos we've uploaded for her. She also has used the transportation feature to order a Lyft, when she doesn't feel up to driving herself to her doctor's appointments. I should clarify that she had previous experiences with my husband ordering Lyfts for her, so she's familiar with the service. We don't want her to worry about money, and so it's great that we can set it up so that we are charged for her transportation. Gushing aside, there have been two small quibbles: Her GrandPad suddenly shut off for no apparent reason, and it wasn't due to a low battery. My husband called support and it was determined that it needed a hard reset, which is difficult considering we're 10 hours away. My husband gave instructions over the phone to my grandma, to pass along to another family member who could assist her. Two hours later my grandma called back- she had figured out how to do it on her own. Crazy! And, I feel like the screen size is a little small. If GrandPad ever considered doing a larger version, we'd purchase it in a snap. Yes, there is a monthly charge but it's been worth it in spades. I know that could unfortunately be a barrier for some folks, which saddens me; if GrandPad ever considered starting a "grant" program to donate toward monthly bills or tablets so that those in need could access this technology, my family would be all for supporting it. Especially with COVID and social distancing, being able to easily connect with our elderly family members is more than important than ever, for their mental health and ours. I know that BestBuy is no longer carrying this product but I sincerely hope that they'll bring it back.

Although we didn't buy it from Best Buy, I felt so strongly about how awesome this product is that I'm leaving this review. Last May, a couple of months into the pandemic, my father-in-law died. He left behind his wife of over 70 years in their apartment. We weren't allowed to visit and only one of us was allowed to stop over a couple of times a week for caretaking. This device was a lifesaver and a lifeline for her to us and her grandkids and extended family. They didn't have wifi, so the 4G service was perfect. She wasn't tech-savvy, and this was super simple to operate. She called us and we called her often, and she was so happy to be able to see the kids and the goings-on in our house. Another cool feature is the ability to send pictures, which then create a slideshow that plays as a screen saver. We were particularly thankful for it when she was hospitalized with Covid earlier this year and we weren't allowed to visit. Sadly, she passed away - but we were so thankful to be able to see her and talk to her in her final days. We felt very lucky to be able to do that at a time when so many weren't.

Our family is thrilled to see GrandPad offered at Best Buy. We purchased one 2 years ago for our mom in Tennessee. It has been a great way to keep our family connected, easy to use for our elderly mother and we like that it is a secure network for our family. Purchasing a second one for my father who has dementia as we are confident it will work well for him also.

I purchased a grandPad for my 80 year old mother. She had never used a computer or a smartphone and thought she could never use a computer. She loves it! We have family all over the midwest and she does not get the opportunity to see her grandkids very often. She made her first video call on the first day with her 8 year old grandson! It has made a significant difference in her life, she is now connected with the whole family. I bought one for my mother in law as well and now my mom and mother-in-law video call and send pictures. Well done grandPad and thanks for thinking of everything that a senior needs in a computer.

So got this for my 87 yo dad. Two issues that were deal breakers. One of course is the $40.00 a month for slow celular service. Because it's slow dad kept thinking he was doing something wrong and was quickly getting frustrated. The other issue is the lack of keyboard. Yes I know that's the idea for a tablet but try typing with a tablet laid down on a table and it's hard to do, for him trying to hold and type was impossible. As I said good idea but it's just didn't work out and is pretty expensive in the long run.