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Customer Ratings & Reviews

Customer reviews

Rating 4 out of 5 stars with 53 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers enjoy the 11.6" Chromebook's ease of use, especially for basic tasks and schoolwork. Its affordability is another major plus, with many praising it as a great value. The Chromebook's performance is also frequently lauded, meeting the needs of users for various activities. Positive feedback also highlights the good condition of the pre-owned devices received.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-53 of 53 reviews
  • Rated 5 out of 5 stars

    Great chromebook for kids!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and great for students! Bought for my 15 yr old who uses it for school and she loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With this pandemic and children out of school it was har to get a chrome book for all my kids but they were cheap price for a good quality chrome book

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome laptop!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my laptop! It's just the right size and it was the perfect price!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not so bad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for the money but I think it was better to buy a new one. Works fine but still not as fast as my other Samsung chromebook.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great buy for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is okay not what I've expected but works for my 14 year old grandson well...

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Wrong charger

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy sent me the laptop with the wrong charger. I called and asked them to replace the charger and they said they no longer had chargers for the laptop and my only option was to buy my own charger or return the laptop. Kinda sucked

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      Dear Hopey,
      We are sorry to hear you did not get the correct AC adapter for your Acer Chromebook. We would like to help you with this issue and get this resolved. If you are located in the US or Canada, please fill out this form so that we can assist you:
      http://csapps.acer.com/prompt/?key=f80981fbd2409623faa3c63864b1c45a6ce35781
      We appreciate you taking the time to write this review.
      Regards,
      Acer America acer

  • Rated 1 out of 5 stars

    WORTHLESS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would give 0 if I could. This has not worked since I got it. It will not hold a charge and the screen flickers. The company they use, Plan IT ROI, is worthless! PSA: DO NOT BUY REFURBISHED. Spend the extra $ and get a new item!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great for kids

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Bought for my son to use for distance learning due to pandemic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gift for my grand daughter

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect receiving time. Easy to operate and upload security features.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Moves very slow and is very outdated.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wouldn’t recommend, moves very slow and won’t let me get basic apps like zoom

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Eh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought it was going to be solid but it makes noise and I’m not really pleased

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      We are sorry to hear you are unhappy with your Acer Chromebook. This is not the experience we want our customers to have, and we want to work with you to see how we can help improve this experience. If you are located in the US or Canada, please fill out this form so that we can assist you: http://csapps.acer.com/prompt/?key=d2ca02d746a3251e3bdbba051b1581f5a32fe0a5
      We appreciate you taking the time to write this review.
      Regards,
      Acer America acer

  • Rated 1 out of 5 stars

    Filthy,nasty.its going back

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    when I think refurbished I think that the item should be cleaned thoroughly by the service tech not sold to the customer with food on it and all dirty and nasty even though you get a cheaper price on it it's going back. I'm very surprised and very unsatisfied

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      We are sorry to hear this; we understand you returned your Acer recertified Chromebook but PlanetROI who supports and services these devices would have been happy to help you with any warranty issues that may arise. If in the future you need assistance with an Acer recertified product please feel free to contact PlanetROI; contact information is included in the box with these products.
      We appreciate you taking the time to write this review.
      Best regards,
      Acer America acer

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Chromebook

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lasted about four years until stopped charging. Other than that, no complaints, perfect starter laptop.

    I would recommend this to a friend
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