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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 44 reviews

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80%
would recommend
to a friend

Customers are saying

Customers love the 11.6" Refurbished Chromebook's ease of use, performance, and affordability, finding it particularly well-suited for beginners and students. Positive feedback also highlights its compact size. However, some users experienced limitations with software updates and the Google Play Store, and reported issues with the touchpad's responsiveness.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 44 reviews
  • Rated 3 out of 5 stars

    Only for school use!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I brought this Laptop for school and also because my recent windows laptop (I would play games on it too) broke. This laptop doesn’t download almost anything. Don’t buy this if it’s for children around the ages of 8-15. Especially don’t if it’s for children that play Roblox, this computer won’t support it, as well as with Steam, Origins (Sims 4). NONE of these download... so it’s pretty useless depending on what you want it for, if you only need it for studying and school definitely buy this. If it’s for gaming DO NOT. ALSO even that 6 month internet security software they provide won’t download (I know Chrome has it’s own protection on it) but nothing will download on a Chrome, it makes it kind useless because who doesn’t want to play games on their laptop?

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Chromebook

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first Chromebook I've ever used. I got it for my son for Christmas. Needless to say it was a great purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Happy Works Great.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great starter computer for someone. Lots of fun and power. Comes fully loaded and ready to run. Just charge it up. Plug it your email address and off you go.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Cool Little Computer!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is such a cool little computer! I bought it for Myself, but when My Grandson seen it? Needless to say I need to get another little computer!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Chromebook

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Chromebook is awesome! I haven't had any issues so far.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    works perfect for being refurbished

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item for the price.I would buy another one if l needed one.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great basic chromebook

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Small light weight easy to use. I am able to access all of my web functions.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy for a beginner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like it because it id portable. easy to use and take with me.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Wonderful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful Product. Good for simple use. Gave this to a friend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great for emails and beginners

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great starter laptop for beginners or surfing the web

    I would recommend this to a friend
  • Cons mentioned:
    Google play store

    Rated 1 out of 5 stars

    Not useful at all

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The device is too old for OS updates out of the box, so it can't update security or the OS. Also, you can't access the Google Play Store. Waste of money

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      Dear Leebl,
      Yes, the Chromebook devices do have an end of life date, as this applies to all Chromebooks regardless of manufacturer. While Chromebooks are designed to have automatic updates, as Google explains: "end-to-end updates for all our devices to ensure the highest levels of security requires dependencies on many third-party hardware and software providers so we cannot indefinitely ensure that older Chrome devices will receive updates to enable new OS and browser features."
      We are sorry you gave the device a 1 star review because of this, and we understand this is disappointing but we hope the Chromebook meets your needs otherwise.
      We appreciate you taking the time to write this review.
      Regards,
      Acer America acer

  • Rated 4 out of 5 stars

    Good chromebook

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chromebook is good for personal use when traveling.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great computer for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    for a refurbished computer it loos brand new. Works great

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not good for games

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didnt realize that what I was buying it for (so my 10 yr old son would be able to play his games Roblox and Steam) was gonna be inaccessible. It was a pointless purchase...waste of money

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      Dear Terrie,
      We are sorry you are unhappy with your Acer Chromebook. Unfortunately Roblox and Steam are not natively supported by Chromebooks. Chromebooks are different from Windows laptop products in that they are designed to be used primarily while connected to the Internet, with most applications and documents living in the cloud. Because of this they don’t have much for on board storage but they also are not expensive either. Chromebooks run off apps like an Android phone or tablet so you cannot download and install applications or .exe files. If you need to use third party software applications that must be installed on the computer, a Chromebook is likely not for you, where a Windows laptop would suit you better.
      We appreciate you taking the time to write this review.
      Regards,
      Acer America acer

  • Rated 3 out of 5 stars

    Sold me a useless plan

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a chromebook for son to do his schooling. Offered a protection plan so I got it only to find it doesn't work with chrome. Sat on hold for over an hour a day for a week just to be hung up on. Poor service.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    nice computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love it wasn't sure how to use a chrome book it is different from windows lesson learned its a good switch from windows to chromebook

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kids needed it

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A group of kids needed a cost effective laptop. Great product!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    smaller laptop for travel and quick communication

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    does the job! with a full keypad!..for info and communication

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    survived a house fire and a lot of water. worth the buy

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not yet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a Christmas gift, will be back to review properly.

    I would recommend this to a friend
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