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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 74 reviews

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Rating by feature

  • Battery Life

    Rating 4.1 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers are impressed with the Predator Helios Neo 16S AI Gaming Laptop's outstanding OLED screen quality and processor speed. The build quality, comfortable keyboard, portability, and port selection also receive positive feedback. However, some customers have noted concerns regarding heat dissipation. Overall, the laptop seems to be well-received, with its strengths outweighing the reported weakness.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 74 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Works perfectly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using this device for about a week and I'm really impressed. The performance is fast, the battery life is solid, and the build quality feels premium. Setup was easy and everything works exactly as expected. Definitely worth the money. Would recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Gaming monster

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had no issues playing the games that I wanted to on this machine. It was absolutely amazing and I highly recommend it for anybody looking for gaming PC. Plenty of ram specs is off the chains. 1 TB drive just couldn't beat it for the price

    I would recommend this to a friend
  • Pros mentioned:
    Oled quality

    Rated 5 out of 5 stars

    He loves his gaming laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this laptop for my son for Christmas. He loves it. He's only 10 but very advanced tech-wise, so this was the most affordable gaming laptop that had all of the specs he needed. The OLED screen is very sensitive, so make sure that if it's for a child, they handle it with care.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Powerful and smooth performance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop delivers excellent performance for gaming and everyday tasks. The screen is sharp, gameplay is smooth, and it handles multitasking very well. Build quality feels solid and reliable

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Sim's Conqueror

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a really old Lenovo laptop and this new Acer one completely blew my old PC out of the water. I play the Sim's mostly and this thing handles it like a beast.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Absolutely love this beast of a gaming laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a longtime PC FPS player before having my son. I’ve been scratching to getting back into gaming and came across the Asus Helios 16S. It’s sleek, snappy, and plays my favorite games which are currently battlefield 6 and Arc raiders. When I’m done, I simply pack it away. I highly recommend this machine to anyone who wants to play high end games at their highest quality settings.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Acer Predator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is a Terminator not a Predator haha.Is incredible,for gaming is a great machine.The OLED Screen looks amazing,really amazing.CPU and GPU works great,it has too much power!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Predator Helios Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good and fast. It can run every single game I play. Its battery life is okay, but I don't use it off battery much. The OLED screen is beautiful. It has problems with chrome, and crashes often and is slow sometimes. Windows security doesn't work correctly, and securityhealth.dlll was installed incorrectly so I had to correctly install it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Bang for the Buck

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop! I have been using it for battlefield 6 and Microsoft Flight Simulator and it runs very well. As long as you keep it on a desk and not in your lap, it will not overheat while playing games. Keep it plugged in for best performance.

    I would recommend this to a friend
  • Cons mentioned:
    Ram

    Rated 4 out of 5 stars

    Great higher end gaming laptop!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only thing that I would like more of is RAM out of the box. Overall a VERY solid mid to higher end gaming laptop for any game!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Predator helios 16neo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great laptop. Needed some updates for Windows 11 to run smoothly but overall good one for amazing price

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Killer machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you’re in the market for a powerhouse laptop that eats demanding games for breakfast, the Acer Predator series is in a league of its own. These machines are built for gamers by gamers — offering high performance, killer display options, and rugged hardware, all wrapped in an edgy gaming aesthetic. Here’s what makes them stand out

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Phenomenal computer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fabulous computer, great capabilities, versatile, AMAZING for the whole family.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far no issues! Bought it for my granddaughter who had no problems setting up the computer itself. She is very happy with the graphics and the design of the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best in this class, but beware

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best display in the gaming laptop sector, but that 16 gigs of RAM and eight gigs of video RAM it’s just not acceptable but I understand you’re giving me a great display but when it comes down to ram is disappointment for future gaming possibilities other than that it worked great no issues here

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Noise level

    Rated 1 out of 5 stars

    coil whine like buzzing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this Acer laptop a month or so ago and immediately after a few days noticed a high-pitched coil-like buzzing noise, even when no audio is playing. This is not a speaker issue —I would be just sitting and scrolling through youtube and it still makes this sort of buzzing sound For a brand-new laptop, this is unacceptable. The noise is noticeable even while having headphones on and makes normal use distracting and irritating. No amount of software settings or audio enhancements fixes it Performance-wise it’s fine, but the constant buzzing completely ruins the experience. Quality control should catch this before shipping, especially at this price point. I would not recommend unless you’re willing to risk getting a unit with coil whine buzzing.

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      Dear Sabawoon,
      We are sorry to hear your Acer Predator laptop is making a noise during use and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.

      Regards,
      Acer America acer

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excelent.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent perfomance. Im use for design and work great with the softwares.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I’d recommend this if on a budget, amazing quality

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop is a mid tier laptop, can run 240 fps on Fortnite & 144 - 160 on Warzone, colors have issues randomly gets darker and jitters frequently if in stacked lobby’s but 240 fps on average or most of the time feels great I do recommend buying this if your on a budget, the battery MUST be plugged in it dies fast and doesn’t run so good if it isn’t while gaming

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Laptop Review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best Laptops in this price range, very satisfied

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Stunning performance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has to be one of the nicest laptops I’ve ever used boots easy no problems simple no bother just a plain old. Awesome laptop right out of the box. You won’t be disappointed.

    I would recommend this to a friend
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