Customer Ratings & Reviews
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- Model:
- PHN16S-71-98RF
- SKU:
- 11835729
to a friend
- Pros mentioned:Overall performance
Best Buy Total is not a Total coverage!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop works very well and is an incredible bargain as I bought it as an open box item! It was an issue to install updates and newer drivers due to a Microsoft security update and some bloatware that was shipped with the laptop. No problem performed a clean Windows 11 install and fixed that issue by only loading what I needed. So far so good very happy with the looks, speed and gaming performance. I have bought 2 other open box laptops from Best Buy Outlet; they were both covered by my Best Buy Total member almost $200 a year service plan, even a Dell that was refurbished by Dell, no questions no fuss. Saw this refurbished Acer and jumped as it was a great price for this configuration. The next step that I usually do is check my Best Buy Total membership to see how long it is warranted for. Surprise it is Not on my membership page at all! I was curious so I called customer service. At first, I was told that it was covered just like anything else I have purchased from Best Buy, a minute later I was told that it was not covered as the order was fulfilled by Acer. Contacted Acer, they said that unless the item was purchased directly from their website, they referred me to a 3rd party company that has so far failed in the last 2 weeks, to reply to any inquiries from me. All I can say is while the laptop is awesome, you should check who you need to contact for any service follow ups as Best Buy Total is not a Total coverage when buying from Best Buy!
I would recommend this to a friend I love it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a fantastic laptop, I love almost everything about it. I finally jumped to windows 11, which has a few quircks that Windows 10 did better, like handling multi channel surround, but I figured it out. I'm even surprised by the battery life, normally gaming laptops go fast but this was still going strong after an hour. The only thing I miss is a fingerprint sensor because I keep my laptop in a cabinet hooked to my TV 95% of the time and it's hard for the camera to see my face, but really not a big deal just mentioning it in case somebody needs to know there isn't one.
I would recommend this to a friendPretty frikken good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Low battery life and makes some whirring sounds, but the screen is genuinely fantastic. Runs smoothly too. Just know you can't set the refresh rate below 265, which doesn't help the battery. Probably not worth it for full price, but I recommend it if you can get a good deal. And with current prices idk if any laptop is worth the full price rn.
I would recommend this to a friendGreat Laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product screen is great the only thing they would improve is sound quality I very loud but is not pristine as I was expecting
I would recommend this to a friendGreat laptop but be aware it is refurbished
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very happy with this laptop it runs great but then it froze on me. I returned it and am waiting on the replacement hope that it works even better.
I would recommend this to a friend- Pros mentioned:Overall performance
Worth the price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Runs great most games runs at full settings such a amazing screen
I would recommend this to a friend Goodb
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fasst im enjoy ………………………………………………………………………………………..
I would recommend this to a friend- Pros mentioned:Overall performance
Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.That’s really nice, I love this laptop, super nice
I would recommend this to a friend Defective hardware
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had hardware defects. Would freeze and shut off randomly.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Vance,
We are sorry you are unhappy with your Acer recertified Predator laptop. These products have a 90-day warranty against hardware defects. If you are within your warranty period please contact Gierd who provides warranty service and support for the recertified products. Contact information should be included in the box with the product. They will be happy to provide assistance with your recertified Acer and offer repair if it is needed. Here is their contact information in case you need:
[email protected]
956-405-6456
Best regards,
Acer America
GPU problems
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer had a lot of problems with GPU and was not working even with low intensity games
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear RubenE,
We are sorry you are having GPU problems with your Acer recertified Predator laptop. These products have a 90-day warranty against hardware defects. If you are within your warranty period please contact Gierd who provides warranty service and support for the recertified products. Contact information should be included in the box with the product. They will be happy to provide assistance with your recertified Acer and offer repair if needed. Here is their contact information in case you need:
Gierd
[email protected]
956-405-6456
Best regards,
Acer America
