Customer Ratings & Reviews

As a Total Tech member this was FREE to me. The guys who came buy were nice. Things did take a little longer than they planned...they did take some shortcuts, but this service is very worth it. At one point they didn't solve my situation as promised. Wires were exposed and looked ugly. I have to call the store a couple times, BUT ultimately they came back and fixed everything. Very worth it. My only comment, if you are not 100% happy, let them know.

Steve R. was extremely knowledgeable and professional. He did a great job setting up our 3 new components and explaining the ease of operation. He has strong interpersonal skills and was punctual and friendly.

the people who came to do the work were great. I had issues with the installation which required a second and a third visit. scheduling these were a nightmare. I called and was told it was an hour plus wait time. I went to the store to schedule, explained the situation and asked for the same installers since they knew the issues. In spite of the store workers putting notes in the system, I never was able to get the same people to come out so every time someone came, we had to pretty much start over. I still have an issue but I give up.

very satisfied,with removal from wall and reinstalled new one without any problem.Patient with for all our Questions about the addition work to be install Two cable boxes and one Router. Required addition information from Verizon net work. His presents Kept me in a comfortable state of mind.. Sam and Norm showed a good team of working together> and knowing there tech skill. after installation was complete most. Careful instructions on how to. showing us the proper us of the Control remote

Knowledgeable installation, friendly service and tested before leaving

Excellent service. Very knowledgeable. They could answer all of my questions.

The geek squad installed and set up a 65" 4k tv and a 4k AVR Receiver and did an excellent job. However this time it wasn't the geek squad it was contractors. We had not received our new receiver and they didn't bring one so the order was cancelled. I set it up myself. I would specify Best Buy geek squad if possible. I am reviewing the job the Geek Squad did previously.

Carlos and Adam were fantastic. Set up my stereo the way I wanted.

The team was knowledgable and professional. They got the job done quickly and I was very satisfied with the set up and job they did.

Great service and installation. Technician was very knowledgeable and helpful with product questions.

The techs were here to update our audio system settings after going to Spectrum. They were very meticulous and made sure they maximized the capabilities of the components.

Geek squad installed my projector and audio equipment. They did a great job with the installation and the whole project came out excellent. I did have some issues with the receiver which they replaced free of charge. The one down side is that the techs who came to do the replacement refused to do the reprogramming of the universal remote that was done with with the defective unit. They said they didn't have time to complete the work, even though it only took a few minutes. Overall the experience was amazing.

The agent arrived on time, connected my new receiver to all my components efficiently, gave me all of the instructions making sure I understood everything & was very professional & friendly.

Very please with the service and care provided by the Geek Squad. Michael Curren went out of his way to make sure everything was set up properly. We were very pleased and appreciative of his service.

The agents installed a new receiver for my surround sound system. They did a wonderful job, & got our remote to work again! Thanks a lot!

It was quick and easy thanks they walk me threw the receiver and made it easier to understand

Great job! I really appreciate their professionalism and dedication. I appreciate you guys and I will use this service again.

Hayden was very knowledgeable and did a great job!! Pleasant to work with i would say he is an asset to your company. Very pleased

My DVD player was not working properly and would not show a picture on the TV screen. I recently added a new router and thought that it might have been the problem. After numerous failed attempts to get the DVD to work, I then decided to call the professional Geek Squad. He was there about 10 minutes and told me it was set up ok, but I needed a new DVD Player. I was surprised because it was only 4 years old. I did get a new one and I’m up and running. Thanks to the Greek Squad.

December 14, 2020: Two Best Buy Geek Squad members, Giovanni and Steve, came by at 4:00 pm and installed the new Sony STR-DH590 receiver. They hooked everything up, replaced the wiring on one of the Bose surrounds, cleaned up any mess, and took the old Pioneer receiver with them to be recycled—because it did not work properly, I did not want it, anyway. They were here for about an hour, and it only cost $129.99. I would definitely use the Geek Squad again. Great job!