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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.5 out of 5 stars with 2792 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers praise the Add-On A/V Receiver/Processor Setup for its overall performance and ease of installation. Many customers appreciate the knowledge and professionalism of the installers, as well as their ability to explain how everything works. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 2,792 reviews
  • Rated 5 out of 5 stars

    Geek Ken Gage installed new receiver for us.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ken Gage installed my Yamaha Advantage receiver to replace old receiver. Connected to existing LG75" t.v. And explained all the new features I can utilize. We can still remember how to change using all remotes. Smart, nice gentleman. Thanks Ken!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Receiver set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed our new receiver and connected other devices for surround sound. They kept us in the loop about what they were doing. Completed job in a timely manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home theater set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent efficiently connected my home theater system to my new receiver andwas able trouble shoot a tv connection issue.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squad did a great job installing the system.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new receiver is doing the job, and just added a dvd to it today.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Home theater set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad (Justus and another gentleman) are so knowledgeable, friendly, accommodating, professional and just all round amazing! They did a fantastic job and I won’t hesitate to call them again.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad TV installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish I remembered the name of our TV installer. He was quick and complete. He explained how to work the TV and set up our streaming services for us. He was so polite. We’ve had no issues!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    SOUND SYSTEM

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GOOD QUALITY FOR THE PRICE EXCELLANT INSTALLTION BY YOU TECHS

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Economics savings

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech figured out what was going on with my Tv and suggested the Samsung soldier to help with the voice sound safes me money verse buying a new Tv

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Professional Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable and thorough installation. Receiver has proven its worth.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Mr. Gerry Sorensen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super Super knowledgeable instal rep very thouough !!!! Very good to work with 5star!!!!!!!!!!!!!!!!!!!!!!!!!!!! Very Proffessionalble!!!!!!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Bose System Rescued

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first two guys came out got the system running and then a week later it crashed. The young woman who came out on Sunday did an awesome job of taking her time to diagnose the situation then solving the problem she rechecked and made sure everything worked,

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Installation was worth every penny!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ease of use. Fully programmable. Geek Squad was quick and informative.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Athol Baptist Church

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chad and one other person came and hooked up our TV system in Athol Baptist church and they did a marvelous job. I thank them so much. They were very helpful and did a wonderful job. Everything works fine.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad set up my AV system perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't say enough great things about Brian. He called 1-2 days ahead of time both days he was scheduled to come to my home letting me know what time he would arrive. He was thorough, professional and set up my entertainment center precisely as I wanted him to. I am very satisfied and will recommend him and your service to all of my friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad (Ed) super installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did a great job. I used to set up stereos and hi fi by myself but the complexity has surpassed my abilities. They connected by new Marantz AVR to my TV, to my new KEF speakers, balanced it all and we couldn't have been more plead with the result

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The connected my receiver with no issues! The agent was friendly and attentive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rocks!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fixed my issue, saving me from a expensive TVrepair. Fast, courteous, and knowledgeable guys. Have a HDMI problem with my TV and he came up with a workaround, saving me hundreds of dollars. I have also, used Geek Squad to install ceiling speakers and they did a great job with that. Thanks guys! Your the best!!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad got the job done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my tv, stereo and computer with great care and professionalism

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Geek Squad completed the job well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was surprised as it was a new team of agents completing the job and they did well with minimal "catch-up" time or fumbling. All components are now in place and functioning. The cables and adaptors noted above were used to good effect. The residual problem is the failure, to date, to remove the old equipment.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Texas Best Buy Geek Squads

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceptional In-Home Theatre Services offered by Round Rock and Georgetown Best Buy Geek Squads. Very smart professional people. Please recognize and reward the Texas Best Buy Geek Squads. Thank You.

    I would recommend this to a friend
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