Customer Ratings & Reviews

on time great service, etc knew his job on time nice person

Thank you Team Best Buy From the initial purchase Adam was excellent The Geek Guy crews led by Gabe and Michael went above and beyond to get me up and running Installation of my old gear, cassette player, video player, vhs player was challenging but now my grandsons can watch family tapes taken 50 years ago.

The service person explained the system to me in a way. I could understand. I really appreciated him and he had a great attitude.

The service technician was very professional. He responded to all questions and concerns I had with the product I bought and did a very good job installing the product in a timely manner.

The technicians installed all the equipment for my CD player.

The Add On AV receiver/processor setup was done efficiently and quickly. love the reception

Jordan and William did a great job and were very respectful of my home.

Agent delivered and set up my Subwoofer. Great job!

The agents were on time, professional, vacuumed up the dust bunnies, and tested everything before they left. They also took the old equipment and cords for recycling

Came in, did the job professionally and with good cheer. Everything is still A OK

Techs were very helpful & professional during the set up

The staff at Best Buy have installed all of my electronic products. They are very friendly, courteous, professional and knowledgeable. Anytime I purchase new electronic products I always welcome them into my home for installation of whatever the new product requires.

The service man Nick. Was very rude. He made us all feel stupid when I asked him to. Try another controller. He says why don’t you try it and I said, but I’m paying you and his reasoning was why do you have to talk to me that way when My family and I are over 70 years old, he treated us with so much disrespect I have never had this bad service before. The job was complete, but after he made sure he made us feel stupid.

THE EXTRA MONEY SPENT TO HAVE YOUR INSTALL DONE RIGHT IS WORTH IT. CONSIDER ALL THE MONEY SPENT ON YOUR EQUIPMENT AND ALL THE HOURS YOU USE AND ENJOY IT. WELL WORTH IT! THOMAS THE TECH AND THE ENTIRE LOCAL BEST BUY CREW MAKE IT A PLEASURE!

Brendan was FANTASTIC! He knew how to set up all of my many audio components and connect them all thru my audio receiver using my Apple TV remote.

From start to finish the geek squad and Will especially, who was the member of the geek squad who came to my house, were nothing but as professional as they could be! Will really worked so tirelessly hard to make my stereo wa just right! He made sure it was installed right and went way out of his way to make sure I knew how to operate everything. He was polite and very courteous to me. But basically the man worked hard to solve any problems that came his way. Then he made sure that I knew if I had any issues at all that I was to get ahold of him and he would immediately correct or help me if I didn’t understand something. I mean, what more can you ask of someone or the company the representative? I don’t know what Best Buy is paying the man but Will deserves a big raise because he did them and Best Buy a heck of a representation! I will never forget this absolutely wonderful experience and I will absolutely tell people to go through Best Buy and the geek squad for all your tech jobs!! Thank you Best Buy and thank geek squad for having people like will on your team!!!!

Very knowledgeable and friendly technician. It would be a five-star rating except for the fact that the height speakers were reversed when connected. I accept part of that b/c my calibration software needed an update. I would absolutely use him again.

The agent was professional from start to finish. Even before he got there i received a call to let me know he was on his way. He answered all of my questions and made sure all of the home theater equipment was installed to my liking.

The installer wasn't familiar with my product and raninto the same difficulties I ran into when I tried to install it. The manual is poorly written to try to work with an external amp. The installer finally found step not detailed in the manual for which I am grateful. I would not recommend this receiver. But was happy with the installer.

Enstalledreceiver and remote changer.Excellent job Jo