Customer Ratings & Reviews

Jason and the Geek Squad never cease to amaze me! They’re so helpful, knowledgeable and personable. We were able to get my issue resolved and happily made a new purchase to enhance our outdoor entertainment experience. Can’t wait for the next appointment!

The agents installed our A/V receiver very efficiently and showed us exactly how to use it after the tested the sound quality etc. Very personable and answered all our questions. The sound is a great improvement over our old equipment.

Brandon is the BEST of the Geek Squad. He set things up perfectly!! There was another young man with him but I failed to get his name. The two of them came in, just got to it, and I am so happy with what I have. Geek Squd needs to set the bar to these two young men.

Very, Very, Very Good. Was Very knowledgeable and explained everything to me fully.

Unit works fine - setup and further troubleshooting continues to be a nightmare. Communication with your Asia based 800 number associates has been terrible with two appointments scheduled but not completed due to errors by your team. One Moe appointment now scheduled for June 27. My confidence in your ability to do things right the first time is “nil”. And, your corporate decision to NOT enable the local store and its management team to manage local appointments is ridiculous, stupid and forcing clients to call Asia from within your own store with the local Geek manager standing next to me is a waste of my time snd humiliating to your staff.

I received excellent service when Geek Squad configured my new laptop and came to my house to install my new laptop. The service was efficient, on time, and delivered in a friendly manner.

The installers came on time and did a great job. I’ve used them before and will use them again

I can't recall the guy's name, but he did a great job and was very helpful in explaining how to use the AV unit. Bravo!

The agent found the problem with receiver and fixed it

Had Geek Squad set up as it was replacement for our Denon System which died after a lightening strike. Love the Denon systems and Geek Squad. After the VCR craze died, no longer wanted to fidget with learning system settings and Geek Squad comes in and sets it up quickly.

The Geek Squad installed the speakers to my new receiver very quickly and gave me the instructions to hear music in the other zone of the receiver using the WiFi. They verified that all the speakers were working..

The Geek Squad was very thorough in trying to solve my surrond sound issue. The problem ended up being my Xumo device and not my sound equipment.

I am not tech savvy. I had a great experience with the tech that came to my house to set up my receiver and speakers. They don’t even need to be purchased from Best Buy!

The agents were very helpful with hooking up our TV to the sound system. They also gave us some helpful information and answered all our questions. It was definitely worth the charge!

Totally professional and courteous to my needs! Eric, and Zach have all the knowledge necessary to handle any job no matter how complicated, thanks guys!

Our on-site technician did an excellent job and took the time to make sure everything worked and spent the time walking through the TV, remote etc. even though this was a speaker install. She was here until 7pm and was incredibly thorough.

Great receiver. Team explained all the features and setup was quick and efficient the mobile app is easy and can control both zones

Tyler and Thomas were very helpful in setting up the TV and the A/V amp for the different areas of the house. They obviously get to play with a lot of stereo receivers and the associated remotes. Once they got everything setup they showed us how to operate everything ( a big plus).

Jasper was wonderful. He went above and beyond. He was very helpful is helping us make buying decisions and teaching us how to work the equipment.

My old receiver did not handle 4k, so service was for new one. The newcDenon has 5.1 and a zone 2. Setup was by Geek Squad. Installer did a good job and helped with iPhone app for supplementary control. Later he installed a new TV because old one had significant burnout. Installer was professional and provided instructions on use of equipment.