Customer Ratings & Reviews

Very knowledgeable and new what they were doing when installing my receiver

Dan did an excellent job both installing, and ensuring we were totally comfortable operating systems. Extremely professional and knowledgeable! Outstanding customer service!!!

The guys were on time. They set up my receiver and made connections to all my other devices. They explained how to access those devices and play them.

Alexander did a great job. He explained what he was doing and gave us a thorough explanation of how to make the system work.

The geek squad was the most absolutely professional and knowledgeable crew I have ever dealt with when it comes to audio-visual.

Andree was excellent, very courteous, listened attentively and resolved my TV and receiver install. A credit to the Geek Squad Guillermo, who set up the install was also very helpful and followed up to make sure we resolved our issues.

Knowledgeable technician. Understood what I wanted done and he did it to my satisfaction.

The agent was great. He knew exactly what I wanted and was amazing getting it done.

Their work is perfection, so efficient, and neat! Our televisions are completely wireless and float on the walls, all 4 of them. Best service ever, highly recommend!

The Geek Squad hooked everything up and it's working perfectly. My old receiver was not working and I had been without my surround sound for quite some time, I'm back to normal thanks to the Geek Squad.

The Geek Squad was able to set up my new receiver and make it work with my TV, Blue ray player, my built in speaker both inside my house and outside. They also set my Harmony remote to control everything. They spent the time to explain all of it so it was easy to use after they left.

An outstanding job was done by the agents that came out and installed our system. Everything was done quickly and cleanly. could not have been more professional and knowledgeable.

I would have rated installation a 5 but I needed to request a return checkup on the installation and instruction on how to use the system. The TV instalers were not able to hook up my audio system. I had to buy a replacement AVR since the new TV only accepted HDMI connections and my receiver only had the 3 color wire outputs. I should have been advised to have an on-site evaluation before the TV purchase. When the crew returned to set up the new AVR and speakers they were helpful and saved me the task of a difficult hookup. Everything was explained and looked like it worked. After they left I tried to watch TV spent several hours trying to get the sound and audio to match each other. I would get the sound from FIOS cable and video from Amazon. After a frustrating 5 days, I requested a revisit. The 2nd tech changed some wiring and gave me instructions on how to use the system, problem solved.

What can I say about Geek Squad that is not already known they are a much worthy service and worth every penny for what is covered it is a no hassle type of coverage for whatever it is your purchase.. I would not walk out of the store without adding this to any of my products. Every year I religeously renew my total tech support agreement and take full advantage of the many benefits Best Buy offers. I'm at 7 years straight and counting ;-)

The agents installed my new receiver in a professional manner. Both agents were technically knowledgeable and friendly.

My install technician Ethan was amazing. His knowledge about my new Denon AVR-X4800H was amazing. He solved the streaming as well as cable box lip syncing. He eliminated many no longer needed audio cables based on the features of this receiver. His expertise and dedication to detail were greatly appreciated. Best Buy is fortunate to have such a knowledgeable person on the Geek Squad install team.

They did a good job hooking up everything and made sure they all work.

Excellent service they knew what they were doing. I asked questions and they fixed the problem.

The guy hooked up my new receiver and showed us how to use it he was helpful and pleasant

The gentleman that came to the house were professional, clean and did an outstanding job. They helped explain my new system and I was impressed with their service and knowledge.