Customer Ratings & Reviews

The agents seemed very experienced and knowledgeable, but they had a difficulty connecting the A/V receiver to my existing blu-ray player. As well, they were allotted about 2 hours to do the job, but between the TV mounting, receiver hook-up, game consoles, power conditioner, set-up and testing, there wasn't enough time to error-check. So, I ended up buying a new blu-ray player and am going to have them come back out to install it and de-bug their original set-up.

The Geek Squad intakes 4 Atmos speakers in ceiling, 2 Deftech in wall speakers and setup my new Denon X4700H and Harmany hud. Kip and his crew were professional and did a great job.

The initial installation was GREAT. Phil, with the Geek squad was very efficient and did a great job. However, once we were viewing the TV after a few days, we realized that the TV needed to be raised. So, the Geek Squad came back and raised it. However, when that was done, the headphones that were hooked up must have gotten disconnected. We have called several times to get them reconnected to no avail. Also, the 55" TV was too large for the Bedroom, so it was returned that day. We purchased a new smaller one and it was delivered by truck and still has not been hooked up. We were so pleased with all the initial installations and still waiting to have someone reconnect the head phones and set up the bedroom TV. Please help - we are technically challenged and not able to do these things.

The In-home service was more than excellent-the technicians were very friendly, knowledgeable (as expected) and they were very joyful. My appliances are working perfectly.

Greek squad people were great. They setup and programmed the TV with ease and made us aware of the TV features. Also pointed out how the TV does not come with access to Direct-TV Streaming application.

They were early, very efficient and receiver set up correctly. Finished quickly.

I have ranted about the nightmare in dealing with the Contract Company which now does most installs for Best Buy. We finally got an actual (the last one left at our local store) Best Buy employee to handle the install and are now, So very happy!!!! Do yourself a Big favor, Demand only a Best Buy employee installer handle you job!! Not a contractor!!!!!!!

Service by Skylar was superb. Not only did he straighten out the problems efficiently, he provided an excellent explanation for us going forward.

They did a terrific job. They were done in no time at all and they were very friendly. They explained everything they did and showed me how to manage my new equipment.

The guys were on time. They set up my receiver and made connections to all my other devices. They explained how to access those devices and play them.

Previously installed a new system, works great. But in a long room it was missing the full effect at the far end. The Geeks reccomended some additional speakers, and installed them. Rebalanced the system. WOW!!!!

Install of Sonos sound bar and programmed of system. All was excellent and squad was top notch.

The agent set up our new receiver and connected all the components we have. He also checked the four ceiling speakers to be sure they were balanced and working properly. He was very efficient, knowledgeable, and respectful.

He answered all my silly questions and made sure all the wires were secure and hidden… checked everything was working and was super nice. When it comes to setting up audio with so many wires, etc., I don’t trust myself to get it right, but I know the Geek Squad will.

Constantine and Luis were great! Very friendly, professional, and got us up and running after several other professionals were stumped. Two thumbs up’

The agents were professional and Courteous setting up my AV receiver. When they needed something to get it to work with my TV, the wasted no time doing so.

Tony was Outstanding in his ability to do the job. He was exemplary in every way. Kudos to him! His performance is more of a MONARCH type service instead of GEEK.

The agent was very professional, and connected all my stereo and tv stuff perfectly. It is a little confusing for me, but I am beginning to handle it. All the nasty wires are contained, and not all over the floor. Great job.

Jose came by after my amp, sound bar and speaker selector was installed. He explained and showed me how to work the speaker switch and better explained the operation. Great job

Guy was great and did a great job. Knew what he was doing, came earlier than expected and finished quickly.