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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.5 out of 5 stars with 2792 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers praise the Add-On A/V Receiver/Processor Setup for its overall performance and ease of installation. Many customers appreciate the knowledge and professionalism of the installers, as well as their ability to explain how everything works. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 2,792 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Explanation of my product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jose came by after my amp, sound bar and speaker selector was installed. He explained and showed me how to work the speaker switch and better explained the operation. Great job

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    geek squad installed my projector.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad set up a short-through projector and adjusted the screen image to exactly fit the screen. They were meticulous and knowledgeable in the craft.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad set up our receiver perfectly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up our new receiver and connected all the components we have. He also checked the four ceiling speakers to be sure they were balanced and working properly. He was very efficient, knowledgeable, and respectful.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Always ask for all paper work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery was delayed but well done. I neglected to get the owners manual and warranty information. The set up was very professional. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My GEEK SQUAD educators...........

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My two agents arrived on time, put some shoe covers on before entering, wore masks at my request, were polite, got to work, got it all done pretty quickly and then, THE BEST PART, they sat down with me to show me how to USE the set-up!!! We had to go over it a few times---they made sure I knew how to juggle my three remotes!! They told me, as they were leaving, that it would take a few tries before it was second nature. They were right. Thanks for a really great Geek Squad visit!!!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    All stereo and tv items connecteed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very professional, and connected all my stereo and tv stuff perfectly. It is a little confusing for me, but I am beginning to handle it. All the nasty wires are contained, and not all over the floor. Great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were incredible. They knew exactly what was wrong and fixed it with no problems. They were very respectful and even asked if there was anything else I needed. Very experienced! Go Geek Guys!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Onkyo receiver set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents finished setting up my receiver. It took the two them over two hours! They did a great job once they got here! It took four failed appts on their part before I got service!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    the Geek Squad to the rescue.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and skilled in setting up a complicated system. Sound system works great. No way could I set up this system with the receiver and the Harmony remote.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Agent was very helpful, friendly and did excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent was very knowledgeable, patient and explained the set up of the receiver properly as well as explained most of the important settings. Really appreciate his help and professionalism.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    AnrolLT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was great - the guys were respectful, helpful and they knew what they were doing and got my Receiver set up in a timely manner. Thanks,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Receiver Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the Harmony Remote service as well and was pleased with the results. They showed how now everything goes through the TV and not the receiver. Ran additional cables behind the wall so that we can now just use the TV remote and control the entire home theatre setup. Took the time to make sure everything was working. Highly recommend this service if you have a home theatre setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All went well..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All went well. Will definitely use the GEEK SQUAD again if needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad living room and bedroom TVs/theatre

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nick and James were outstanding. Methodical and meticulous. Kept me abreast of the process, explained applicable pros and cons.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Receiver Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent who set up my receiver was fantastic! He was so nice and accomodating

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Lead Technician. VERY knowledgeable, kind and attentive. He went over and above on the service and saved me money. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    good tech work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great people fix everything and made sure everything work

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad set up my TV in a very short time.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents did a great job of setting up TV and connecting it to all of my devices.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Courteous installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad member was knowledgeable, courteous and well prepared. He communicated all the necessary information to make our use of the sound system, turntable, CD disc player and Sonos easy. It was well appreciated.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Knowledgeable professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician set up in a timely manner. They explained how our new device operates.

    I would recommend this to a friend
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