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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.5 out of 5 stars with 2792 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers praise the Add-On A/V Receiver/Processor Setup for its overall performance and ease of installation. Many customers appreciate the knowledge and professionalism of the installers, as well as their ability to explain how everything works. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 2,792 reviews
  • Rated 5 out of 5 stars

    Surround set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was prompt and courteous. He took the time to review the manual on line for my Yamaha receiver and had the levels set to the rooms acoustics rather quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Receiver and TV install

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team did a great job of getting the tv mounted and all the connections and programming of new receiver.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek squad installed receiver and speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Timely, professional and skilled. They gave good advise, Couldn't have been happier.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 4 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wry professional and knew what they were doing when setting it up and showing us how everything worked

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent service the second time.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was amazing. The first technician Mitchell who came out was atrocious. The second team were very communicative. They walked and fielded questions with parents through their entire set up process.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Programming a Harmony universal remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This time that Geek Squad came to program the Harmony universal remote, the agent did a great job. All the units work well together.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad FTW!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m happy I chose to have Geek Squad install my TV and audio at my new residence. Tony was outstanding and pleasant to work with. He listened to my goals and then worked quietly to achieve them.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Receiver install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast expert installation and setup. Then spent time to ensure we know how to operate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad to the rescue !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad showed up on time, and really knew there stuff ! They connected my reciever to my TV, and got everything else working perfectly. I was very happy with there knowledge and professionalism. Thank goodness for the geek squad !

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    installing my receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    thank you for helping me set up my receiver it was easy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    xxxxx

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very helpful, patient, and got everything done i needed. The scheduler people at the Geek Squad counter have always been a little indifferent-seeming to me over the years and this store is no different.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Best experience I have ever had with the Geek Squa

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was very skilled and connected all components of my TV including all exterior speakers. Amazing sound!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Washer/dryet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys that came over very nice answered all my questions showed us how everything on the machine two me what to bought for the dryer so that my steamer will work bettet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Appreciate the help setting up my new TV and moving my old TV to the other room.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installed my stereo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent's were very professional They made sure that the installation was perfect

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    ITS WAS A GREAT EXPERINECE WOULD RECOMEND

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE AGENT GEORGE DID A FANTASTIC JOB EVERYTHING WORKS PERFECTLY

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    TV and AV receiver installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jose did an outstanding job setting up and explaining the operation of TV and AV receiver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best service that we have recieved!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, this team has been the best, and I learned alot more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Resurrecting the dead

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have an old Onkyo HTR-550 surround system that I was hooking up to a new TV and was having trouble getting it to work. So I called Best Buy to see if they would hook it up. They said they would and to my surprise they sent out 2 technicians who knew what they were doing and after testing the system were able to get it to work beautifully. I have nothing but phrases Matthew and his assistant from the geek squad!!! And their service fee was very reasonable!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad hooked up my receivers, remotes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was very professional and answered all 9f our questions. This guy showed up on time and was a lot of fun. He was also very respectful and he stayed to make sure every thing worked just fine.

    I would recommend this to a friend
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