Customer Ratings & Reviews

Very professional. Took their time explaining how everything work. Demonstrated the features of everything I had bought

The tech support team was on time, very professional. Did what they was supposed to do and advise me on how the set up works. I truly appreciate the tech team and the service rendered. Please if you don't have tech support from Best Buy, please get it. It's one of my best investment. Great service ever, Best Buy all the way for me.

The agents did a quick and great job of installing both TVs. They also did a nice job of explaining how the remotes worked.

The agent connected my surround sound system and explained how the system worked. He did an excellent job and was very knowledgeable about the products.

Excellent Knowledgeable call before the visit Friendly Show step by step how to control the unit EXCELLENT SERVICE

Did the job right the first time and was fast. Would recommend.

Connect my TV home theater in a timely manner and with professionalism.

Sounds great easy to use The sound in the room is full. Also easy to use Bluetooth for music.

The Geek Squad has a really great team. They’re all very knowledgeable and kind. They won’t leave until everything is at perfection. I appreciate that very much!

did excellent job connecting the avr to he tv. works as requested

Tech was patient and explained everything. Amazjng sound now

I now know how to work my television set. The technician showed up in a timely manner. I know who to contact the next time I have a issue with my television set.

Installers were on time and extremely professional in all their responsibilities. All work was completed in a timely manner. I am completely satisfied with the experience.

This receiver is wonderful. Easy to use. This is the second one of this brand we have purchased.

My Marantz Cinema 40 Receiver sometimes shuts off for no reason. At first it wouldn't turn back on. An audiophile friend went over that for me, said it had been set up wrong, which he fixed. Now it shuts off on occasion but I can at least turn it on. The Geek Squad has been out a couple of times, but no luck. Finally I turned to a local pro, who has figured it out. It still cuts out and I turn it back on, but he has ordered a part that he says will correct the problem. I'm hoping he's right. My takeaway is that for iPads, iPhones, etc. the Geeks are great but for serious audio equipment setup you want someone who has worked with it for years. I bought another $5,000 of audio stuff from him. More expensive, probably, but he knows what he's doing. He also corrected a subwoofer mistake in the original squad setup. Improves the sound noticeably.

The agents came to fix my home theater sound system. I have a Sonos system and the sound was no longer coming out of my Sonos Beam and Sonos rear speakers. The agents were wonderful, considerate, knowledgeable, and friendly. Most importantly, they quickly fixed the problem and showed me how to trouble-shoot and fix it if it happened again. There were 2 issues. The Sonos system needs to be updated periodically (easily downloadable) and it needs to be plugged into the HDMI Arc port. Arc = audio return channel. I did not need to have any repairs, nor did I need any new equipment. Smart guys!

Excellent people to work with. Resolved all my issues.

On time and able to get everything setup and running.

This crew from the Geek Squad made it easy. Professional installation and you never could tell that they were there after the TV was installed. Bravo!

Very pleased with the provided by the technician. He arrived on schedule and was very knowledgeable.