Main Content

Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.5 out of 5 stars with 2792 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers praise the Add-On A/V Receiver/Processor Setup for its overall performance and ease of installation. Many customers appreciate the knowledge and professionalism of the installers, as well as their ability to explain how everything works. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 2,792 reviews
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Receiver adjustment is all that was needed.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent extremely helpful and very knowledgeable. Would definitely use him again.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Guys

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad has a really great team. They’re all very knowledgeable and kind. They won’t leave until everything is at perfection. I appreciate that very much!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    DENON INSTALLATION

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sam was excellent. Came in, knew exactly what he was doing and got the job done quickly and efficiently.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    How to use a televison set.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I now know how to work my television set. The technician showed up in a timely manner. I know who to contact the next time I have a issue with my television set.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Receiver problem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Luis was very informative & helpful he knew exactly what was wrong with my receiver and explained why did it happen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed my TV programming

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was on time and fixed the TV to voice what channel was on in about 10 minutes when no one else knew how to fix. My brother cannot see well enough to see the TV menus and depends on the TV to let him know what is on.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    TV and A/V Installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were on time and extremely professional in all their responsibilities. All work was completed in a timely manner. I am completely satisfied with the experience.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squad was great to work with

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job and were friendly, courteous and professional. Showed up on time and hooked everything up neatly and cleanly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my receiver quickly.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very professional and knew what he was doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Adam is GREAT

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adam from GEEK squad is exceptional !!! he is so kind and knowledgeable and patient. he deserves a raise for how great he is!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    The Geeks were great!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were on time. Evaluated what needed to be changed and fixed. Made the installation and explained everything. In short they were great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick fix by smart Geek Squad agents

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents came to fix my home theater sound system. I have a Sonos system and the sound was no longer coming out of my Sonos Beam and Sonos rear speakers. The agents were wonderful, considerate, knowledgeable, and friendly. Most importantly, they quickly fixed the problem and showed me how to trouble-shoot and fix it if it happened again. There were 2 issues. The Sonos system needs to be updated periodically (easily downloadable) and it needs to be plugged into the HDMI Arc port. Arc = audio return channel. I did not need to have any repairs, nor did I need any new equipment. Smart guys!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Professional, Quick Installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This crew from the Geek Squad made it easy. Professional installation and you never could tell that they were there after the TV was installed. Bravo!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Incredible install and help

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Caleb was outstanding and explained everything to me with my new LG tv and was careful bring items in and out

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Job !

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was completely knowlegeable about the system and how to get it set up. It works perfectly now and totally meets my expectations

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Denon System Install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job with the reinstall and short tutorial on usage of the new system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Audio device connected

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young men connected an audio device to the tv. They were polite and pleasant.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad solved my problems.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad came to the house and resolved everything in short order. They were knowledgeable and friendly. My systems work great now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They completed the setup of my A/V Receiver, connected the TV, adjusted the speaker system, and reprogrammed my remotes to work with the new setup -- I'm totally pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Techs

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Techs were extremely knowledgeable, and were so helpful with hook up and checking through settings!!

    I would recommend this to a friend
Sponsored