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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.5 out of 5 stars with 2792 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers praise the Add-On A/V Receiver/Processor Setup for its overall performance and ease of installation. Many customers appreciate the knowledge and professionalism of the installers, as well as their ability to explain how everything works. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 43 Showing 841-860 of 2,792 reviews
  • Rated 5 out of 5 stars

    Geek Squad able to hook up our DVD player.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent figured out how to get our DVD player hooked up to our system after we had to get a new Infinity cable box. He was very knowledgeable & able to address any questions that we had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad worker wouldn’t quit till it worked

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech had some difficulties getting the center channel to sink with the AVR but he stayed with it until he got it going.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Professionals

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quick and professional installation, answered all my questions and works perfectly!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad Assistance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is extremely knowledgeable and if they don't know, they tell you that and get someone else to assist. Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad to the rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service ... done in 1 hour ... 98.5% of my concerns were resolved. I will use these guys in the future.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional, prompt, attention to detail, very knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ryan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad tech was Ryan. We had some issues with the receiver matching up with our older B&W speakers. Ryan came back to our home 4 or 5 times to correct the issues. We had originally bought a Denen receiver that was giving us problems. It was replaced with another Deneen. It did not work. It was determined that the Denen didn’t have enough power to run our speakers, so it was swapped for a Marantz. It works great. Ryan is extremely knowledgeable and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Seek a Geek, whenever you can.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They saved me hours of frustration. Everything works, as it's supposed to.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Quick installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfectly mounted and connected! Could not have asked for a better experience!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad is Aces!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys really understood audio and were finally able to explain my complicated 4-year old Yamaha receiver/amplifier to me. They hooked up all my speakers in a visually appealing way, coiled up my cords, and left me with a fully functioning system for everything from Smart TV to ancient VHS tapes. I'm completely satisfied--James and the Olympia Geek Squad rock!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They took time with me on how to operate my contro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected all my devices and showed me how they worked.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Stereo receiver set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was friendly and very helpful setting everything up. He answered all my questions and was very quick.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Install dvd and CD player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Andrew and Carlson did a fantastic job installing our DVD player and CD player

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Agent Alex de la Torre was excellent in installing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent Alec de la Torre was excellent. He installed the unit

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Full service install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a new entertainment center to accommodate a new TV. Once all assembled, the Geek Squad team connected everything to my receiver and tested to verify function. I got to enjoy my purchases much more quickly by not having to deal with the setup, and they made sure the cords/cables were neat giving a professionally installed look to my setup. I'm very glad I bought my Total Tech Membership and had the Geek Squad do this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All connected and working properly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad connected all components that I had requested and paid for. Great Job, smooth installation.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Installed quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were excellent they did a great job, im happy

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    GREAT tech service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up / connected stereo systems…. VERY knowledgeable and efficient

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    geek squad did another great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    everything connected works great. xxxxxxxxxxxxxxxxxxxxxxxx

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 4 out of 5 stars

    agent programmed my sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was knowledgeable and took his time to figure out what I wanted and then how to achieve that.

    I would recommend this to a friend
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