Customer Ratings & Reviews

The Techs. did a great job connecting everything but they did not show me what to do with the 3 remotes I have to control everything, therefore I had a second Tech. Crew come out and explain how to work my entertainment center and I am 100% satisfied and would recommend the Best Buy Geek Squad to anyone!!!

Both gentlemen were professional and efficiently set up the receiver to my existing tv and surround sound system.

Fast service setup only took one hour. Very professional

I purchased Samsung QN55QN85 TV and Sony STRDH790 receiver at Black Friday sale. TV had to be delivered. The Geek Squad arrived when scheduled, with the TV. They set up the TV and receiver. Connected to my cable STB and existing Bose speakers. Provided some training on using the systems. The video and audio, with Dolby Atmos, are great.

The guys replaced my receiver and checked that the entire system was working properly.

As I did in my previous review on the items associated with the purchase and installation of the Sonos amps and switch. Most everything went ok, I did NOT get the speakers in my office hooked up and working. Was not contacted about a follow up to get this accomplished and asked on my previous review. ( makes you wonder if anyone reads these?) I also replied to the Geek Squad person as to how to accomplish the completion but haven’t herd back yet.

Great job setting up this system and showing us how to operate it...courteous, helpful, highly recommend

Geek Squad agents came to my home on 2 separate occasions and made an effort to resolve problems with my receiver and turntable. Although unsuccessful, both agents made a sincere attempt to help. Ultimately, it was advised that I arrange for a home visit from a Magnolia Tech who was able to resolve the issues.

Installation was professional and timely. I would recommend.

The guys set up and calibrated my new Denon receiver. My only complaint is that because they know the products so well, they went kind of fast explaining to me and I'm struggling how to do some of the more intricate things they told me about.

The two technicians that showed up to install my Samsung 55 inch TV. They cleaned up and dusted the area for me. They did a cable management and hooked up all of my devices. It was neat and clean. They were very professional. Their names are Michael and Austin. I was very happy of the job that they did.

Job well done. Geek Squad agents were professional and provided great service.

The agents connected my receiver to the speakers and were very knowledgeable team.

The geek squad is personal, knowledgeable and helpful. They make great recommendations and do good work.

After the job was completed, my installer took plenty of time to make me comfortable with the system, which I truly appreciated. Why anyone would do home installs instead of letting these guys do it is beyond me. Pay the money, it’s worth it.

They swapped out my old receiver for a new one and did the programming.

A very quick and efficient the denification of something really stupid I had done.

Mike the did a great job hooking up new receiver to new Verizon cable box to run surround sound

The tech put it together and made sure everything was working showed me how to operate it

The guy was great. His suggestions were dead on. I love the setup and equipment he left me with!