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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.5 out of 5 stars with 2792 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers praise the Add-On A/V Receiver/Processor Setup for its overall performance and ease of installation. Many customers appreciate the knowledge and professionalism of the installers, as well as their ability to explain how everything works. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 55 Showing 1,081-1,100 of 2,792 reviews
  • Rated 2 out of 5 stars

    DID NOT!!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent seem to be confuse hooking up the AV took a long..time i could have did a better job i still did not get Netflix to get hook up.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Kyle

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Job. Very Professional & knowledgeable. Great experience!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Installed Bose sound ststem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dave was great! He knew exactly what was necessary and my Bose system is a go!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable staff that was efficient and effective

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geed Squad resolved a speaker issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was very knowledgeable and was quick to resolve the issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad best service!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    technicians were professional, efficient, and ensured optimal placement for the best audio experience. I'm thoroughly pleased with the results and would highly recommend their services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two young men were professional, knowledgeable, and friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fixed quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fixed it properly. Zzzzxxxxzz. Zzzzxxxxzxz zx

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was on time, polite and thorough in installing my new receiver and DVD player. He made sure that I understood the instructions for use. Treated me like an old friend and checked on the products and use the next day.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Poor initial setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Squad set up everything except to connect the 3700 to my Bose Headphones. Called Denon and their Ap Engineer said they did not set up the Bluetooth Transmitter when they started the installation. He said if that was done correctly the headphones would not have any problem to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents set up my TV and connected it to my home theater devices. Great work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad makes it happen!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy installers know what is needed to complete the work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick, smooth install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team removed and installed a new 75" TV in less than an hour. They were very careful to mind the audio system components and left no trace of being there. I have always had a good experience with Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I have my music back again.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my receiver, explained the functions of the control, allowed time for me to adjust them to my personal choice of music listening.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best service I ever had fro bb

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kurt is the best he won’t leave your house until he is sure you know how to operate what he installed

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Installation without a hitch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TIMELY,EFFICIENT. COURTESY, KNOWLEDGEABLE,neat and fast

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent service. professional and courteous. prompt

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent work and very friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent work and very friendly Concerned with the television and my home

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad’s excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, Mounting, Calibration and Audio Tuning

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are professional and did a timely job. No complains whatsoever

    I would recommend this to a friend
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