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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.5 out of 5 stars with 2792 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers praise the Add-On A/V Receiver/Processor Setup for its overall performance and ease of installation. Many customers appreciate the knowledge and professionalism of the installers, as well as their ability to explain how everything works. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 2,792 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    They took more time but did correctly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came on time They took more time but did correctly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    thanks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt, knowledgeable, professional. Thank you!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job and were very knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Receiver setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 geeks were great. Knowledgeable and nice guys too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of receiver and power control

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris and Carlos came to install my new receiver and control deck they were amazing professional, respectful, patient and extremely helpful making sure we were aware of how to operate all remotes and made sure we understood all of the system . I would highly recommend these 2 geek squad guys. Thank you!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Speaker install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service folks did a great job on the install and hookup of my receiver. They were on time, quick, efficient, friendly and left no mess. They were outstanding and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Remote controls

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great work! Knew what they were doing! Love best buy

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Gary got everything hooked up quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gary did an excellent job of installing my equipment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad diagosed an issue with my home theatre

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I believe it was Matt that came out and diagnosed the issue with my receiver and went through the whole system to ensure that everything was working correctly. He was very professional, super knowledgeable and his trouble-shooting abilities were absolutely the best.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my definitive technology dm70 speakers and it is great

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected all my a/v equipment and it worked perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    THEY CHECKED MY HARMANY PROGRAMING

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT PEOPLE AND HELP OUT A LOT, THEY WERE VERY PROFESSIONAL AND HELPFUL

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great and professional job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job. Took his time and was able to solve the problem.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad installs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Time delay in getting all issues resolved. Think this has more to do with scheduler/qualfied help availability than anything else. I now realyze that a more qualified person would have approached our issues differently perhaps saving us money. My responsibility is that I needed to perhaps seek out the more qualified person.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek squad fixed the surround sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came on time , friendly , knowledgeable . It took them 25’ to make it work

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geeks do good work !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a wonderful job installing my new TV and receiver!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not all geeks are created equal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV on the wall & mostly programmed the Yamaha A/V receiver, the one guy didn't know about everything & so I had to have another service call & they sent a different tech that got everything squared away

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Marantz, KEF speakers, TV wall mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen who came to our home to set up our Marantz Receiver, KEF speakers, TV wall mount, wiring and setup of the system were very professional, knowledgeable, and courteous. All these products purchased are are and the speakers sound great. Highly recommend these products and these two gentlemen to do the install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person was great and helped us get everything set up.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Helpful!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad are always very professional and extremely helpful!

    I would recommend this to a friend
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