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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.5 out of 5 stars with 2792 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers praise the Add-On A/V Receiver/Processor Setup for its overall performance and ease of installation. Many customers appreciate the knowledge and professionalism of the installers, as well as their ability to explain how everything works. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 57 Showing 1,121-1,140 of 2,792 reviews
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Sound bar install & diagnostic on old stereo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service from the two techs. Polite, knowledgeable and prompt.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extra Fee Worthwhile

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to pay extra fee for setting up the second zone on my Denon Receiver. I wanted to be able to isolate my primary location from my switching system to alternate locations. It took several phone calls by the agent and testing to ensure the system worked like I wanted before the task was complete.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected my DVD player and my center speaker. Great service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installing speaker system control as n.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are still working to get my speaker system finished. Had to order additional parts and wil finalize the installation when these parts have arrived. They are being very thorough in completing the work so that it will operate properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home System Integration

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Proving n programming a new master remote made my home come alive!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The One and only Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My brand new A/V Receiver was seamlessly connected to with my brand new TV to put out delightful sound and the bass sound is very distinctive.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squad did a great job in installing my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and expertise. The installation was up to my satisfaction.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Thank You

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. I really appreciate there professionals.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No more DIY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the Geek Squad install and set up a 65” Smart TV to replace a 55 inch (under warrantee) my old multimedia unit and a new OTA DVR, as well as an additional new 43” Smart TV for the bedroom. All wirelessly. Everything is working seamlessly between all units. I now have a cord cutters dream setup. The two young men were knowledgeable and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ring, video doorbell

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did a wonderful job installing my video doorbell now I don’t have to go to the door to see who it is. I can be anywhere in the United States and can see who’s at my doorbell door.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Tv mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were super knowledgeable. They were very tidy and friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    stero install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    two installers came in did the work and did it correctly. thanks guys.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    great service.....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad gave good+proffessional installation/setup....

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional installers and excellent communication

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and helpful. The do great work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rough Start / Smooth Finish

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t compliment Bryan Downey enough for his patience and superb service. After a struggle installing what turned out to be a defective Yamaha Receiver and replacing my cable box, Bryan assisted with selecting a Denon receiver as a replacement and performed a second installation flawlessly. All of my AV components now work properly thanks to Bryan’s diligence.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Again, Carter Cain did a great job. Recommend having this install done by Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Saves The Day Again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys said it was the easiest receiver install they had ever done. I told them that was great, but if I had done it myself, it would have taken 8 hours and a lot of cursing. It took about 45 minutes and works great. I am super grateful to BB for this service.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Installation Excellence

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technicians set everything up expertly and efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brandon from Magnolia was fantastic. Went out of his way to get me set up with the right stuff, come to my house a couple times to assess what i needed, and was always available when I called. Fantastic. Petr from Geek squad did a great job installing my speakers and setting up the TV and other equipment.

    I would recommend this to a friend
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