Main Content

Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.5 out of 5 stars with 2792 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers praise the Add-On A/V Receiver/Processor Setup for its overall performance and ease of installation. Many customers appreciate the knowledge and professionalism of the installers, as well as their ability to explain how everything works. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 64 Showing 1,261-1,280 of 2,792 reviews
  • Rated 5 out of 5 stars

    Geek Squad Team For Equipment Needs!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded my Home theater System and corresponding devices that required experienced Technical installation servicing. My systems are all synchronized with confidence to complete my installation needs.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Hit and a miss

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install of my TV and wall mount went perfectly. Nice and neat and quickly. The set-up of my receiver and programming of remotes, not so well at all. Still need multiple remotes to operate and no surround sound.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Pro Sueround set up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was on time. Friendly. Very experienced at what he does...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Tech did a great job with the TV.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paul was very good. He set up the TV without any difficulties. He tried to set up our Bose system, but the Rep. ordered the wrong rear speaker stands and he could not complete the task. Gave us the internet address to order the correct stands. Awaiting them at this time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Processor set up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While we were trying to update some of our smart accessories we ran into a problem and contacted Geek Squad for an agent come out. He noticed that are older flatscreen TV needed a processor to run sound through speakersWith its older technology. Once he said everything up things worked perfectly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT JOB

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents mounted and connected all my devices to my new 55" TV. the wires were a mess and the shelf they were on would not close into the wall unit with the old TV. the agents neatened up all the wires and the shelf now closes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful Installation Experience!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bradley and Assistant did an Amazing Job prepping my space and installing my New TV, Tuner, cabling, new surround speakers and surge protector!! Very happy customer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad connected my receiver to my speakers.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected my outside speaker to my receiver. Everything works. I now can hear music outside.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best setup experience

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent setup process with Nicolito. He explained all the steps and recommended some useful settings.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv efficiently and was fri

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad showed up on time, was efficient and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad member Austin is the best!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Austin is very professional and very customer service oriented. He set up my equipment and installed the new receiver perfectly! He is a huge benefit to your company.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    An excellent service.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Shayne was pleasant, professional and most important, technically expert. He arrived on time and did his required work quickly and efficiently. He, and other Geek Squad members are a great resource.. G. Weinstein

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT JOB

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys arrived when scheduled, set my equipment up and talked me thru everything they were doing. They listened to the system to ensure it sounded good and then were on there way. GREAT JOB.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Receiver installation was great!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was fantastic. Installation went well and all the questions were answered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go With Geek Squad....They Do Great Work

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very satisfied with the last home visit from Geek Squad. The technician was thorough and checked every to discover the issues we were having with our new A/V receiver. He explained everything as he worked which was appreciated. I highly recommend their services offered.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad installed my receiver!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There were no major problems with installing my receiver. They arrived on time and answered all my questions. The only complaint I would add is that they were in a hurry.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gio was terrific. He removed the old stereo equipment, integrated the new equipment with what remained, and adjusted everything to ensure that I had high quality surround sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    He had it up and running very fast

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit is working well now! It's good to know that the GEEK Squad is there when you need help. THANKS !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service Guys from New York City

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service guys came from New York City and installed my new tv. After the install I asked them to move it up 4-5" and they said they only install once. I asked them to hook-up all my DVD Player, VHS, etc. and they said they could only hook-up TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and polite young man. He explained what he was doing, and what was outstanding. He also helped me order the missing piece.

    I would recommend this to a friend
Sponsored