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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.5 out of 5 stars with 2792 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers praise the Add-On A/V Receiver/Processor Setup for its overall performance and ease of installation. Many customers appreciate the knowledge and professionalism of the installers, as well as their ability to explain how everything works. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 67 Showing 1,321-1,340 of 2,792 reviews
  • Rated 5 out of 5 stars

    The guys was very friendly, and had good knowledge

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad came in and connect my receiver to my television and speaker. They did a very good job very pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad doing their job!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents mounted my TV’s as well as connected two receivers. They did an awesome job! Great to work with. They both listened to what I needed as well as suggested ways to make it all happen they way I wanted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hi IQ INSTALLERS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Faster than expected . Knew exactly what they were doing at a glance . I did have a Bluetooth soundbox they hadn’t seen before , but they didn’t skip a beat on the complete install

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Had a calibration done.I

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Called Geek Squad to have my new receiver calibrated to my teĺevision.upon arrival, they calibrated and checked my system to make sure everything was working properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent support. See review for 55" set-up under Flawless Geek Squad Performance

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gpitts/setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Again if this review is for Cade and his assistant that returned to do the setup after the original tech did not complete the job Cade's rating is 5. They completed the job on Wednesday November 31.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sub Woofer Signal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very astute techs and after finding a bad RCA cable. Monster cable at that. sub put back on line and calibration completed successfully. (When was the last time you threw out a cable?)

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    AV Receiver Configuration

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent configured my AV receiver for 2 zones and setup HEOS. Got the job done quickly and to my satisfaction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Success with Projector

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very knowledgeable and got us up and running!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nicely done Geek Squad!!!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable and experienced. Explained the set-up process and did a walkthrough of the entire set-up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did exactly what i wanted.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job. Got my stero working with sound coming out the speakers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad rules

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    installer was professional and early! what a unexpected surprise, he did a great job and my surround sound system sounds amazing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeck Squad setup my surround sound.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Todd setup my surround sound to operate thru my TV and all my stereo equipment independently. It sounds great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installers are great but

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers are amazing although it took three visits to get our new smart tv, amp and sound system set up. I can't say the same for the telephone support. They don't seem to have the ability to help beyond setting appointments.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Work

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers did a great job. They took the time necessary to make sure all components were working correctly and answer all our questions on how to make each piece function. I highly recommend their services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Work done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks you Jason from the geek squad for his dedication to take the time and install all the system in my home He was very professional Very happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Michael Winner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very professional and resolved all of my problems. And answered all of my other questions. And recommended other products I will order.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Audio installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a good job. Was having trouble with installation of Arcam music streamer. Technicians reviewed my system & explained what was causing the malfunction. Now that I understand the workings of the new streamer the music is playing great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superb Geek Squad

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very competent. Efficient. Friendly. Respectful of your home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Experienced installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris & Cody installed our system quickly and efficiently. You could tell they were experienced installers with technical expertise.

    I would recommend this to a friend
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