Customer Ratings & Reviews

Technician was prompt, courteous and knowledgeable. I have had no issues since they came out and redid the set up of my receiver to my tv, and all other audio equipment. I would recommend them to anyone, and it did not take a long time to get them to come out.

The agent arrived on time installed the new receiver with the home Theater. Helped us by explaining and understanding the features. Very professional and knowledgeable. Highly recommended this service.

The technicians did a good job setting up our new home theater receiver. They were professional, efficient, and had a number of helpful suggestions for other improvements.

The geek squad team lead by Rafael were excellent very professional and took their time and explained to me step-by-step what was the best outcome for the situation that I had. It was really great to see young men from the community working in such a pivotal role I knew they had been background checked and fingerprinted and they took pride in the work that they did. My only concern was that the other geek squad and the surrounding counties have geek squad cars and unfortunately these two young men showed up in what looked to be some type of rental because the geek squad cars in the Pinole store we’re all down that was traveling for me as a taxpayer here in West County. Please provide our local geek squad teams a geek squad car as the other communities have such as Emeryville Cocker ECT…

prompt professional courteous did a great job followed up after installation

Technicians were knowledge and experts in their field. I was amazed how they handled the task at hand. The cost of the service was less than I was willing to pay. Excellent service and keep it going. Thanks!

The performance of the guys was well done appreciating

The agents were on time and communicated well ahead of time. They did a great job on installing the in wall speakers, projector and screen. Tuned all the components.

Geek Squad associates did an excellent job installing two receivers into two home theaters. They also wired it to my new televisions and set everything up. It was a thoroughly professional job and I am very pleased.

Very knowledgeable. Took the time to explain everything he was doing. Showed us step-by-step set up.

MY WIFE WAS ACTUALLY HOME WHEN THEY INSTALLED EVERYTHING. SHE WAS VERY HAPPY WITH THIER PROFESSIONALISM AND THEY COMPLETLY CLEANED UP AFTER THEMSELEVES AND EXPLAINED EVERYTHING ON HOW TO USE! THANK YALL FOR MAKING MY WIFE HAPPY!!

I was not getting any sound from my speakers for my CD player. The problem was with my receiver and all they had to do is push a button on the receiver and the speakers worked. They also connected my DVD player to the speakers, however, they said my DVD player was not working. I don't think it has ever been used and they said if it isn't used, it could break. I'm in my 80's so trying to understand all this is too much for me.

The outstanding service from Jhocadson and Ani will keep me as a Best Buy customer. Jho attention to detail was amazing. He took the time to ensure I understood my new equipment and how to work it. I also want to talk about the service at the Best Buy store from Jaylen. Jaylen went above and beyond to help me resolve my issue. Which, resulted in the Best Jho coming out and completing my installation. I also want to speak about the outstanding service of Blake the Home Theater Manager who informed me of my purchase and delivery time. I also ensured I was taken care of for all the delays in my order.

I was treated fantastically. He was fast and very efficient. He explained everything I needed to understand my position. I am thrilled and will continue using my Geek Squad account for many years. Thank you

My Denon receiver, which was out of warranty but still fairly new, couldn’t switch to the satellite input. When resetting it didn’t work, Denon said it was broken and needed to go to the shop. I decided to replace it instead and ordered a new one (different brand) from Best Buy, with installation by the Geek Squad. When the Geek Squad person came by with the new receiver, he asked what my problem was with the old one. When I told him, he said he could fix that. It was a logic jam up because I had several devices that could control hdmi switching. He reprogrammed things so that only my receiver remote controlled switching, and everything was working properly. He said my Denon was new enough that there was no need to replace it. He returned the new receiver, saving me $600. The whole thing cost me $49.99. Excellent service. I couldn’t be happier.

Brandon and Dillan with the Geek Squad reconnected my TV set and the component parts today. They were very efficient and patient and very professional and knowledgeable. I would recommend them and their services- highly.

After 3 visits to install our equipment Sam and Damien and Sam knew what to do and got it done. Not a great experience but these guys brought our appreciation and respect back to a different level. These two are what all of the installers should strive to be and do. We cant say enough about these guys. The ticked all the boxes, they called, showed up on time, and wore foot coverings …in 4 visits no one else did any of the above. On top of all this they were efficient and explained why the previous installers were not successful and did what they needed to do to fix it. They took their time to ensure everything was working and that we knew exactly how to work it before they left..Love Love Love these guys!

TEAM WAS ON TIME AND KNOWLEDGEABLE ABOUT SYSTEM, PROFESSIONAL ACTING AND MADE SURE I UNDERSTOOD THE NEW RECIEVER BEFORE THEY LEFT. CLEANED UP AND REMOVED OLD UNIT, VERY SATISFIED

Just awesome job and service. The guys did an amazing job to make sure everything worked properly

Our service people were outstanding! They went through the set-up and how to use each of our components with the new receiver. Comprehensive with simple directions. Thank. you to both of the Geek team members. Highly recomment them