Customer Ratings & Reviews

Salesman helped find just the right receiver at a reasonable price. The Geek showed up on time and re-wired the system perfectly. He then demonstrated all of the features in "old folks" jargon so that my wife and I could obtain the optimum qualities and functions.

Agent upgraded my old Bose lifestyle system to my hmdi only smart tv…..it works great and they also added a device that enabled me to get Bluetooth……it was worth the money

After 3 visits to install our equipment Sam and Damien and Sam knew what to do and got it done. Not a great experience but these guys brought our appreciation and respect back to a different level. These two are what all of the installers should strive to be and do. We cant say enough about these guys. The ticked all the boxes, they called, showed up on time, and wore foot coverings …in 4 visits no one else did any of the above. On top of all this they were efficient and explained why the previous installers were not successful and did what they needed to do to fix it. They took their time to ensure everything was working and that we knew exactly how to work it before they left..Love Love Love these guys!

I am completely satisfied with today's service. The technicians kept me informed prior to their arrival. They arrived on time. They were very careful setting up their equipment to begin the installation. During the installation they worked as a team. After the installation was completed they cleaned up the areas worked and gave my wife and I a thorough review of how the new surround system worked. I am very satisfied with the service and the product I received. Thank you.

We bought the JBL Home Theater sound system from BestBuy, and the installation process was incredibly difficult. The first agent who came to install it completely messed it up, he dropped and broke on of our speakers, fried the center speaker, and did not connect the wires properly. The second agent was not able to fix the issues either. Finally, Austin Worrel was assigned as our agent and he completely replaced the installation - new wires, everything set-up and working perfectly. We are very satisfied with his work! He was incredibly friendly and nice throughout the process, being understanding and explaining everything thoroughly. He is an incredible worker! We have told everyone we know that if they purchase something from Best Buy to try and get Austin to be their agent. Truly great worker!

TEAM WAS ON TIME AND KNOWLEDGEABLE ABOUT SYSTEM, PROFESSIONAL ACTING AND MADE SURE I UNDERSTOOD THE NEW RECIEVER BEFORE THEY LEFT. CLEANED UP AND REMOVED OLD UNIT, VERY SATISFIED

I was not getting any sound from my speakers for my CD player. The problem was with my receiver and all they had to do is push a button on the receiver and the speakers worked. They also connected my DVD player to the speakers, however, they said my DVD player was not working. I don't think it has ever been used and they said if it isn't used, it could break. I'm in my 80's so trying to understand all this is too much for me.

Our service people were outstanding! They went through the set-up and how to use each of our components with the new receiver. Comprehensive with simple directions. Thank. you to both of the Geek team members. Highly recomment them

Indicated when they were coming by text and by phone call. Geek squad arrived on time and completed the job with good communication. They encountered a problem and were able to provide a good working solution well worth the time and expertise as they taught me a few things about the technology that we had installed. Recommended!

All around Best Buy entire crew from start to finish did an excellent job. That’s why I continue to go back to Best Buy all the time and buy my appliances or TVs or whatever I need. All I can say is thank you

The two gentlemen that came to hook up the new unit was wonderful! They came in, assessed the situation, and did what was needed to get everything working properly.

Amazing service and setup. Patient in setting up a complex connection to our surround speakers, making sure our cable remote was coordinated perfectly with the amp and provided great instructions on use.

The agent is great but the scheduling isn’t easy with long window forgetting

Tech was helpful friendly and efficient! Great customer service

My recently purchased 4K Sony 65 inch OLED television was not compatible to my old receiver. Based on the Geek Squad technician's, who setup my television, recommendation I returned to my Best Buy store and purchased the Denon AVR S750H, an extended warranty and the Geek Squad AV receiver setup. Kyle, my assigned Geek Squad service person, arrived on time. He wore a mask and protective coverlet for his shoes. He was fast and efficient. Then his demeanor changed. He became slow and informative. He first calibrated my receiver. He carefully explained how everything worked. He even programmed my U-verse remote to make watching television even easier. As a senior citizen new to 4K I was not only appreciative of his service I was impressed by his concern for my complete satisfaction.

The technicians did a good job setting up our new home theater receiver. They were professional, efficient, and had a number of helpful suggestions for other improvements.

After a few failure attempts to install my subwoofer myself, I called Geek Squad to do the help. The main challenges came from the old counter-intuitive interface which Denon is still using. Wyatt really went above and beyond to get the job done. Initially they went through all the diagnostic approaches to make sure every components were working. Then even the Denon interface was poorly designed, Wyatt still managed to find out how and why the subwoofer was not working and fixed it properly. One truly demonstrated the excellency and spirit to never give up until the work is done.

Geek Squad associates did an excellent job installing two receivers into two home theaters. They also wired it to my new televisions and set everything up. It was a thoroughly professional job and I am very pleased.

The service tech for the set up the receiver was excellent!!!! It is important to advise u that a service tech was suppose to show up for a computer/printer repair on this same date. No show no call. I subsequently set up 2 more appts for the computer/printer issues they we also no show no call. Finally yesterday, the 4th appt, Tyler showed up and was amazing. Geek squad did a terrible job with scheduling and showing up for my computer appt it took 4 times!!! U really owe me a refund I was home off work for all 4 appts. Thank goodness I did get great techs when someone showed up

We had a problem with a new Denon receiver not recognizing our new LG receiver. Andrew is knowledgeable and very pleasant and solved the problem so far….hopefully the new Onkyo receiver.