Customer Ratings & Reviews

my technician was just great! He had my RV system working perfectly in no time at all and was also very respectful couldn't be happier!

We needed new protector installed in our media room. Tory and Jason conducted a meticulous site visit inspected area existing speakers, receiver, wiring and mount. They determined we needed new receiver to support the 4k laser projector. They suggested purchasing new HDMI just incase it was needed. We had already purchased the projector so Tory spent extra time assessing throw distance vs existing mount. He determined exact mount needed and a new hole would be needed (the existing spot couldn’t be used) because of the shorter throw distance on new projector to ceiling outlet. When they came to install they were very neat, setup blankets and kept their work areas clean entire time. Tory’s attention to detail, he determined we could keep the existing HDMI and reran the HDMI to new hole to projector. It was incredible he was able to mount the projector close enough to outlet that you don’t notice the cable to outlet at all. He also put ceiling cover over the prior spot. Everything looks amazing. Jason installed receiver and checked all sound and determined we needed fuse for subwoofer. They made sure projector and system were working perfectly, vacuumed and cleaned up area before leaving. I would highly recommend them what a great team. Their attention to detail is amazing doing everything to make sure we were happy especially that spot for the mount. Side Note: Tory mounted our 55 inch TV in bedroom in spring and did a fantastic job as well he simply had an eye for detail and wanted everything perfect. When he arrived to install projector we knew we were in good hands.

I was treated fantastically. He was fast and very efficient. He explained everything I needed to understand my position. I am thrilled and will continue using my Geek Squad account for many years. Thank you

My new home theater receiver was set up and working, and the techs showed me how to make sure I was on the correct setting for my speakers. They were polite and helpful, and they were good ambassadors for Best Buy and Geek Squad. However, in the weeks since, two of my speakers have stopped working, and I have discovered that there is no way of turning off the speakers in the other parts of the house and restricting sound to just the speakers in the den. Currently, if a house guest wants to watch television when I or someone else wants to (1) sleep, (2) relax quietly on the patio, or (3) converse or work quietly in the great room or dining room, there is NO WAY to cut off the speakers in the other rooms. I did stress to the techs that my previous receiver provided the option to select only the speaker in the television room. I hope it is only a matter of accessing/setting up certain options in the unit. But . . . I definitely need another service call to make this situation right. Otherwise, I am in a dissatisfactory situation. I still appreciate and believe in the Geek Squad, but I gave them a 4 instead of a 5 because my current sound situation is not how I need it.

The agents took away our old non-functioning TV, set-up the new TV, a receiver, and speakers, and connected all of our existing peripheral components to the new systems. They did an amazing job while also answering all of my questions and helping me to become familiar with the new set-up. One part of the existing set-up didn't work with the new receiver, but the agents helped guide me to what I needed to order to get it working, and set-up everything for me to complete the installation easily on my own. I hate setting up home theater equipment, and the Geek Squad made my life so much simpler. They were friendly, knowledgable, and efficient. Would recommend this service to everyone.

THE GUYS WERE GREAT AND ON TIME.. VERY KNOWLEDGABLE.....!!

The Geek Squad showed up early because of a cancellation. Thankfully, I was ready for them. They listened to my concerns, answered my questions, and were very patient with me. They worked quickly and cleaned up afterwards. I always choose to have the Greek Squad.

Noel, the Geek Squad member who delivered my Yamaha A6A Receiver was very professional and knew his business. He set up the receiver, attached all the input devices and ensured that all the units and the speakers worked correctly. He went over the unit controls and explained the features of the receiver and operation of the remote control. He was very thorough and professional. Good job!

Robert was our technician & he did a great job! He had to really figure out how to attach our ceiling surround sound speakers because of previous work done. I’m really happy he was our technician

The gentlemen that cam out were very helpful in getting the system setup correctly. I had 4 remotes and now it is down to one. Fantastic, courteous, and on time.

Geek Squad installed our TV, connected it to our Home Theatre system, cleaned up the wires and explained exactly how to negotiate four or five remotes. We're good to go now.

The outstanding service from Jhocadson and Ani will keep me as a Best Buy customer. Jho attention to detail was amazing. He took the time to ensure I understood my new equipment and how to work it. I also want to talk about the service at the Best Buy store from Jaylen. Jaylen went above and beyond to help me resolve my issue. Which, resulted in the Best Jho coming out and completing my installation. I also want to speak about the outstanding service of Blake the Home Theater Manager who informed me of my purchase and delivery time. I also ensured I was taken care of for all the delays in my order.

Installation was great. Technicians were courteous, neat, and professional. They left no trace of their being in my home theater. Sound has never been better. A+

Ryan Erdenberger is the picture of professionalism and an absolute asset to Geek Squad and Best Buy. In an efficient manner, he came to my home, was able to get my audio receiver, set up, and was able to identify that our speakers were all in working order, and that the issue was truly with an older receiver as opposed to the whole audio system , saving my family, many dollars and time as a result. He also efficiently oriented me to the new home speaker setup as well as set up my Xbox to the tv to complete the entertainment system setup. Deeply grateful for his efforts and will be reaching out if other home entertainment questions arise.

The agent installed the audio receiver very professionally, after he was done, he had us do the remotes to make sure we could turn everything on. Was very helpful.

prompt professional courteous did a great job followed up after installation

Very knowledgeable. Took the time to explain everything he was doing. Showed us step-by-step set up.

Robert was great installed and hooked up and showed me everything I should know. Not like my TV which I purchased 2 weeks before I had free delivery 2 guys showed up took my old tv off the stand put that on the floor took the new tv put that on the stand they left I hooked up 3 plugins HDMI to TV ,HDMI to my firestick and my digital to my receiver checed my receipt and I saw a charge for $199.99 for a TV install when I call Best Buy they said the charge was for a wall mount which didn't have done right now it's in dispute waiting for result you can't believe the many phone calls and frustration I've been through so far I have no result not even a phone call

Geek Squad associates did an excellent job installing my new receivers. They also wired it to my new TV and set everything up. It was a thoroughly professional job and I am very pleased.

Geek Squad connected my surround sound receiver and fire stick. Connected cell phones via Bluetooth to receiver and gave instructions on how to use receiver and remote control. Very efficient, excellent customer service!! Very happy!!