Customer Ratings & Reviews

As always we received excellent service! The team was able to very patiently help my husband who hates technology!!!

The agents were skilled professionals who knew how to extract great sound in a small system. They went the extra mile to provide sound quality.

The Geek Squad did a great job adding my receiver to the home network and showing me how to use it so I could take advantage of all the features.

The performance of the guys was well done appreciating

Kristopher was awesome, super professional and quite knowledgeable. I was completely taken care of by his expert service to install my home theater system.

Just awesome job and service. The guys did an amazing job to make sure everything worked properly

The Geek Squad member was friendly and efficient. They did the install and set up, then answered my questions. Even took the care of disposal of the old unit that they were replacing and took the packaging so that I did not have to dispose of it.

Professional, courteous, knowledgeable technician. Excellent service quite a contrast to your call center,probably the worst I’ve ever experienced.

We were very pleased with the service provided by the techs who came to our home. Josh and Dusty were very good at installing and insuring the products were installed for maximum proficient use in the designated space. If needed again, we would be happy to have them provide the required service at our home!

Agent Eugene was most especially helpful in setting up the amplifier I purchased on 12/20/22. He was particularly neat with the wiring bundles, and spent enough time answering my questions so that I was much more comfortable operating the system. He is a valuable asset to your tech team. I made several purchases in audio and TV and as a whole all of the TotalTech agents were great. TotalTech definitely gives Best Buy the edge over any competitors!

The agents, Holly and Paul, mounted the tv and connected our newxequioment. They did an outstanding job.

Best Buy team continues to Excel. Always very thorough and complete and their evaluation of home system needs. Thank you for all you do.

Noel - Geek Squad IT. Excellent Tech with in home IT services

The agents connected my surround sound system. They were very professional and knowledgeable.

Quick, efficient setup. Neat and clean job. We are well pleased.

The agents connected my streamer/dac/preamp to my amplifier on the opposite side of the fireplace by snaking the XLR cables through the cavity behind the fireplace. They were clearly knowledgeable and experienced and completed the connection efficiently and appropriately. I am very pleased with the outcome.

I was so frustrated trying to setup my surround sound that I finally caved and called the Geek Squad. They arrived on time and both Tristen and Kevin assured me they could set it up for me. They nailed it and we are happy again. We're totally enjoying the system and are happy Geek Squad customers.

My Geek Squad “Guru”, Kai Scott, was terrific! Communicated nicely and arrived as scheduled. He proceeded with the evaluation of my equipment and installation of my new AV Amp with complete explanation of what he was doing. He made setting adjustments according to my needs, and then reviewed how to make further adjustments if I wanted to do so. Setting up my full surround sound experience was perfect. Thanks Kai!

MY WIFE WAS ACTUALLY HOME WHEN THEY INSTALLED EVERYTHING. SHE WAS VERY HAPPY WITH THIER PROFESSIONALISM AND THEY COMPLETLY CLEANED UP AFTER THEMSELEVES AND EXPLAINED EVERYTHING ON HOW TO USE! THANK YALL FOR MAKING MY WIFE HAPPY!!

Segundo did a very professional job installing and also instructing me how to use product