Customer Ratings & Reviews

agent hooked up surround sound. It works great. Love it

The Geek Squad is great! I have come to rely on them for problems I do not understand or cannot solve and for set ups that I do not want to tackle. They are very knowledgeable, efficient and effective. Every Geek Squad rep I have worked with has been great. I have never had a bad or disappointing experience with them.

Geek squad member Dan Kostrzewa gave us the best, most expert installation of any product we've ever had. He knew everything about the TV, the sonos sound system, and everything else in our house. He stayed to make sure everything worked perfectly, and when issues arose he developed practical solutions. Very client oriented.

Very pleasant and professional! Got right to work setting up my old Sonos speakers which are no longer supported. Very disappointed with that. He was able to connect 4 out of 6. The other ones were to old.

Justin did an excellent job of connecting my Sonos port and demonstrating its use to me. He was knowledgeable and precise. Instructions for use were simplified and direct. Work was completed in a timely and very courteous manner. Kudos!!

Our tech was outstanding going above just installing but also helped with making sure we understood all the operation steps! Because our TV was a little older the out of the box instructions for sound bar set up didn't work for us.

Without help we would not have gotten the headphones, soundbar and start on the TV by ourselves. Worth the price to have Pros do it for you.

Agent hooked up my husband's wireless headphones perfectly.

Great product,very satisfied with my purchase and also price.

Prompt, knowledgeable and professional. Encountered a problem, and solved it.

The agent is a pro. He anticipated my needs. I had lost my playl list that I had created and lost because of Sonos horrible update. Dan showed me how to create a play list uing a music streaming app that I subscribe to> He made me very happy. I am old and spend most of my time listening to music and streaaming movies.

They did a great job. They are really friendly and super clean. Thank you.

They worked quickly. I might have been able to do it myself but they got the job done efficiently.

The two technicians who did a reset on my Sono's Arc system and updated the software were a true breath of fresh air. It sounds better than ever and they truly knew what they were doing. I would go nowhere else for technical service. Ever. BTW I bought my Samsung Q80 and Sonos system at Best Buy 4 years ago and they still look and sound like new.

Geek man was very knowledgeable, quickly identified the issue, and went about resolving it. Router and google mesh disks were both broadcasting a wifi signal -- created a lot of gremlins in my devices. Explained it and fixed it. All I could ask for and at a fair price.

The agents mounted my sound bar and connected it to my devices.

Geek Squad sent a team out to see our existing tv set-up and determine everything that we needed to purchase and gave us a parts and pricing summary. They showed up to the installation appointment with everything needed to do the job. It was great to have competent, friendly people take care of wall mounting and setting up our new tv. They made sure our existing satellite tv system, dvr and sound system worked seamlessly with the tv. They solved our issue of wanting to put the new, larger tv on a different wall, without stringing cables across our walls (hurray for wireless HDMI).

Ladies and gentlemen, boys and girls, let me tell you something - listen up (literally)…. I just ordered and had installed, by Best Buy & the geek squad, a new “Martin Logan” surround sound speaker system, along with a Denon 2800 series receiver. When I tell you it is the best purchase that I have made in the past decade, which includes my cars and all, I really mean it. I’ll tell you, in comparison to the movie theaters’ surround sound, Martin Logan is killing it. I have a 17 x 17 1/2 room, to which this set up that I have including two subwoofers, two rear speakers, two front speakers, and one center speaker - sounds better than IMAX……IMAX WHO? I’ll tell you, don’t take my word for it, listen to it for yourself and you will definitely be pleased! Big ups to Best Buy, and my “friends” with the Geek Squad!

I picked up some sony wireless speakers and I needed them st up to my sony tuner and sony tv. Trying to get it scheduled was a mess . Between the 2nd and 3rd visit they made a appointment for me then called me the day before my appointment to tell me to make a appointment. Bottom line is the 3rd guy was great.

The team was very efficient and, most important, knowledgeable regarding the issue. Solved the problem quickly.