Customer Ratings & Reviews

Chris did a great job BUT still waiting for a receipt from Best Buy for install we paid on site for install!!!

The Total tech team was wonderful, very accommodating and punctual. They worked quickly to install, explaining new features of the TV and answering questions. They removed to discard all the packing materials, along with the electronics no longer needed. They were so friendly it was actually a pleasant afternoon.

The Geek squad came out and answered every question I had and showed me how to use the remote correctly then helped my husband to get his wireless headphones to work on all channels. Lewis and George were very professional and well mannered as well as highly knowledgeable about what they were doing for us. I would highly recommend them.

I cannot say enough about Best Buy TotalTech and the agents they sent for my service. They assessed my home, gave me their opinion. Yes, it did involve buying some additional equipment, but the same agents returned and installed EVERYTHING to my TOTAL satisfaction. Agents Gregg and Sean were fast, meticulous and thorough in doing their job! HIGHLY RECOMMENDED!

The Geek Squad members are the best. They know their stuff, keep you informed, and clean up after they are finished. Highly recommend for TV Wall Mounting.

The agents were very knowledgeable. and personable. They installed everything rapidly, asked if I had questions about the operation of the equipment, were very thorough. I would be glad to have them provide the installation service again.

Fast, efficient and friendly service! They were in and out with only one slight issue, which was problems with the Sonos app, something completely out of their control yet they still fixed everything perfectly! Definitely recommend! :)

Highly recommend Geek Squad for home theatre installations. We purchased a home theatre unit. I’m pretty knowledgeable about media installations but this one as over my head. Kyle, our installer, had it installed and configured within 45 minutes.

The agents mounted my TV and soundbar and they work great

the men who set up my tv were pros! I hate these questions! Your people are the best! YET,i will never see a gift card,ever! BUT,YES THE GEEK SQUAD ARE THE BEST!!!

Two gentlemen showed up and they were very professional, timely, efficient and respectful

very polite guys and helpful setting our products up. Love being able to get help

The install was terrific. Everything worked well. The tech took extra care to install accurately and cleaned up after. I thought it was going to require 2-3 technicians to install, but he did it all by himself. He explained how it functioned and how to use the app.

Dustin and Natalie did a great job upon arrival. The arrival was later than planned through no fault of their own. They arrived, accessed the situation and completed the task efficiently and professionally. Thanks to them for doing a great job..

Excellent work, answered all my questions and a really nice guy!

MIKE AND TAYLOR WERE FANTASTIC. She knew what she was doing and instructed my husband on ease of use with his new headphones MIKE found out the issue with my mouse monitor after calling the GEEK Squad for 1.5 months and they never figured out the issue.HE DID It was the HZ refresh.I went to BB returned the monitor and got a different one compatible with my computer

The tech was great -- helpful, competent, personable, efficient, and exceeded our expectations. Has worked seamlessly with our Amazon Echo Show 5.

The service, quick response and effectiveness was second to none.Every one on the team was brilliant especially the head person who's name escapes me.An excellent job all round,thankyou Geek squad.

These guys were quick and professional. Did an amazing job in an hour and a half. I purchased through the website so not all the info got to them and I ended up having more stuff than they knew about but they did it all and did it well.

The Geek Squad was FANTASTIC!!! They were efficient, knowledgeable, business like yet very friendly. They installed a 55" TV, mount and soundbar and they explained how to use each one in a clear and concise way. I really appreciated their patience. Because of their service we are glad we bought from Best Buy and will again in the future.