Customer Ratings & Reviews

The service, quick response and effectiveness was second to none.Every one on the team was brilliant especially the head person who's name escapes me.An excellent job all round,thankyou Geek squad.

Excellent work, answered all my questions and a really nice guy!

The tech wss very knowledgeable courteous and professional. He followed with a review of how everything works in the app. I would highly recommend BB and the Geek Squad .

We always use BestBuy for all of our AV equipment and the Geek Squad for installation. This time, we had the Geeks from Middletown NY and Poughkeepsie NY do an awesome job, a special shout out thank you to Brett Bradford who made sure everything worked perfectly.

This agent re-connected all my devices accurately, quickly...had extensive knowledge; he was professional, kind, caring and interested in fixing my problem and my comfort with the work.

Daniel, hooked-up my Sonos port and went to great lengths to explain and write down the instruction I needed to confidently operate my system. His commitment to pleasing the customer is greatly appreciated. I will definitely requst him with any additional needs I may have in the future.

Eric handled my surround sound speakers as well as the soundbar. Knew the products. Efficient and explained features and use. Tailored to the room.

The agent hooked up my stereo system. He was friendly, experienced and knowledgeable. He was very pleasant to talk with and did a great job.

Jose took care of hooking up headphones to the TV quickly and efficiently. Great service, great guy. The only thing I would change is that the projected window for service needs to be smaller. Few people can sit around and wait for many hours.

As part of a half day of system installs (Sonos, TV, etc.) the Geek Squad member came to the house and took care of everything. This is my first experience with Sonos but the system is amazing. Does all we want and plays in different rooms. The technician installed two Sonos 1 with Alexa and integrated them with the rest of our smart home devices. The technician taught us all we needed to know. Great experience.

We updated our receiver to a Denon and wanted to make sure it was set up properly and also needed instructions on how to use all the zones. Will definitely recommend Geek Squad to do this to anyone purchasing an expensive receiver.

They were on time and kept me informed of their arrival The installation went well I was somewhat disappointed in the wire management behind the units there is just a mess of wires all twisted together. When the Sonos was installed in my other home the installer make sure The wiring was neat and orderly. The quick explanation of how the system works went too fast for me to take it all in in the timeframe they used.

Very professional! great help and complete instruction on how to use things properly!

Overqll a tough technical set up utilizing a A/V unit (Anthem) that was not user freindly. In the end they got 95% completed. A factroy rep will come in later to complete the minor problems of interfacing the whole system together.

Geek Squad installers ran 3 sets speaker wires through 25 feet of conduit that went up one wall over the ceiling and then back down the wall by the TV. Quick and clean. Service was included with my Total Tech purchase.

The agents mounted on wall and connected 3 TVs and sound bars.

Alex was very knowledgeable and helpful. Im not understanding the communication between the store and geek Squad, they sent the geek Squad out with no information about what they were suppose to be doing? I was truly disappointed to the point that i was about cancel entire order. Im still not totally satisfied with the performance of the products that i have. This was not a pleasant experience including the credit card. I am totally satisfied with Alex from geek Squad, he was very helpful. If not for Alex being so helpful with a good attitude i would have canceled order.

My sound bar was installed ghe tech was very helpful and informative of the install.

They got my sonos working with my xbox one x with optical as I connect it a curved dell monitorl. doesn't really need the ethernet connect to the sonos if xbox one x is already is. Also had to be reset a few times to get connection to the latest sonos app and updated. The squad did a great job.

The agent, Timothy, was THE BEST. Explained everything, set up everything. Very neat and courteous. I deal with Best Buy because of the outstanding customer service