Customer Ratings & Reviews

The agents mounted the tv and connected to our cable company

The Geek Squad came and removed my old tv and set up new one. Great Job.

The Geek Squad techs set up my two new Sonos speakers to connect to each other and to my smartphone via Wi-Fi to maximize the stereo sound. He showed me how to speak to the Assistant, and how that works. The tech walked me through how to use the speakers as well as the smartphone together to download apps for music. I am a true novice, but the G.S. tech encouraged me to not be intimated, and by using it, I will understand how it all coordinates together... and if I had any difficulties, I could call G.S. for help. I took his advice, and I am doing pretty well with it now. I'm very pleased that the set-up was completed professionally, and now I simply enjoy.

Generous with his time and talent, our GEEK was a real gem. No way could I have accomplished the install on my own. Kudos to Best Buy for the Geek Squad. I don’t generally go for extras such as installation or extended warranties, but in this case it was well worth the added expense.

All the three techs that came were very professional and very good at what they do. Dale, Justin and Cassy

Geek squad connected and set up tv and sound bar. Came back to ensure all settings were appropriate and optimal. Professional and patient.

The agents were quick and efficient. They had all the equipment to test it properly and set it up on my phone.

The agents installed my TV and sound system. They also made sure my apps worked and I understood the remote control. Service was amazing!

Awesome Techs who knew exactly what to do and do it effortlessly. They were respectful of my property and were really friendly and helpful.

Shawn was so great helping us get our new equipment installed and explained the functions so that even we two seniors understood!!! He is a true asset to Best Buy.

Works like a charm. Very pleased. The guys that installed my roku were awesome.

Technician did a great job connecting and setting up our Sonos speakers.

Ok, these two were so fantastic-- incredibly kind & helpful! They arrived on time, were efficient with the timing of setup, did a fabulous job mounting the TV & soundbar onto our NYC pre-war building brick wall and even cleaned up afterward. They spend time showing us how to work everything on the TV- how to navigate, login, how to use the surround speakers & subwoofer. Honestly, it was such a pleasant experience & they gave me their contact info for any future needs. Highly recommend this service & so happy to have purchased the Total Tech membership to get this service as part of membership.

The agents mounted out TV, connected speakers and made sure everything was working. Showed us how to use everything and connected our different accounts with like Hulu, Disney plus etc..

If you dont want to think, the geek squad will automate everything with top quality.

Difficult setup directions. The headset for the audio impaired was installed but was difficult to install. The geek squad was willing to come. The price for the headset and installation would have been pricey. My suggestion for the headset company is make the directions clearer. A friend who is a little more technical was able to figure out. Best Buy is not in convenient location.

They did a great job adjusting to my schedule and provided excellent service. Use Geek squad not a third party installers, the guys were knowledgeable and did quality work

The Geek Squad , Steve and associate , provided a very efficient set up . They coached me enough to get things started . I find the owner( me) has to experiment with the system to get the hang of it and I have . They answered all my questions and gave me a follow up number , which I have not used yet . Steve was great at offering suggestions for improvement add ons , like mesh extension , additional speaker placement and type . I have placed my next order to take advantage of significant discounts that expire in 6 weeks

This was a great service. Everything they did was spot on. I will definitely have them back for any additional work in the future. Took them about an hour to do it all. Asked them to set some features up the way I wanted and it was no problem for them. Total professionals.

technician was knowledgeable and efficient and had good suggestions on what was needed.