Customer Ratings & Reviews

Shawn was so great helping us get our new equipment installed and explained the functions so that even we two seniors understood!!! He is a true asset to Best Buy.

Geek squad connected and set up tv and sound bar. Came back to ensure all settings were appropriate and optimal. Professional and patient.

The agents installed my TV and sound system. They also made sure my apps worked and I understood the remote control. Service was amazing!

Awesome Techs who knew exactly what to do and do it effortlessly. They were respectful of my property and were really friendly and helpful.

The agents mounted out TV, connected speakers and made sure everything was working. Showed us how to use everything and connected our different accounts with like Hulu, Disney plus etc..

Ok, these two were so fantastic-- incredibly kind & helpful! They arrived on time, were efficient with the timing of setup, did a fabulous job mounting the TV & soundbar onto our NYC pre-war building brick wall and even cleaned up afterward. They spend time showing us how to work everything on the TV- how to navigate, login, how to use the surround speakers & subwoofer. Honestly, it was such a pleasant experience & they gave me their contact info for any future needs. Highly recommend this service & so happy to have purchased the Total Tech membership to get this service as part of membership.

All the three techs that came were very professional and very good at what they do. Dale, Justin and Cassy

The agents were quick and efficient. They had all the equipment to test it properly and set it up on my phone.

This was a great service. Everything they did was spot on. I will definitely have them back for any additional work in the future. Took them about an hour to do it all. Asked them to set some features up the way I wanted and it was no problem for them. Total professionals.

The technician quickly and efficiently installed a mechanism that allows my husband, who has a hearing issue, to hear the dialogue from TV programming directly into his hearing aids.

I am much better informed after the last visit. Great techs. Highly recommended.

They did a great job adjusting to my schedule and provided excellent service. Use Geek squad not a third party installers, the guys were knowledgeable and did quality work

Agent fixed my problem and gave me instructions on how to properly use the device.

Works like a charm. Very pleased. The guys that installed my roku were awesome.

He did an excellent job was very friendly enjoyed having him in my home

Technician did a great job connecting and setting up our Sonos speakers.

If you dont want to think, the geek squad will automate everything with top quality.

The Geek Squad , Steve and associate , provided a very efficient set up . They coached me enough to get things started . I find the owner( me) has to experiment with the system to get the hang of it and I have . They answered all my questions and gave me a follow up number , which I have not used yet . Steve was great at offering suggestions for improvement add ons , like mesh extension , additional speaker placement and type . I have placed my next order to take advantage of significant discounts that expire in 6 weeks

Reconfigured my Sonos system including additional amps to insure maximum enjoyment

The Geek Squad mounted our new tv over our fireplace. The guys were knowledgeable, polite and very helpful. Answered my many, many questions very patiently!