Customer Ratings & Reviews
Customer reviews
Rating 4.4 out of 5 stars with 126 reviews
(126 customer reviews)to a friend
Rated 5 out of 5 stars
Excellent Service!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Work wells. No Problem. Would recommend within any installation.
I would recommend this to a friendRated 1 out of 5 stars
PC not set up.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The GS did not set up anything. Data would not transfer from my old computer, so I returned the computer. I don't recommend this particular GS agent.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your time and feedback. We're sorry you didn't receive the service you had expected. We hope in the future you have better experiences with Geek Squad and PC set up.
Rated 1 out of 5 stars
I spent hours on the phone for nothing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I want my money back. You had me on the phone for well over 2 hours and no one ever came to address my computer issues. This was a total waste of my time.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi, Beachmike2000. Thanks for stopping by to let us know about this. 2 hours is certainly a lot longer than I would want to wait over the phone, and I would expect results after that. Please give us a call at 1-800-433-5778 so we may look further into what happened there. I apologize for any inconvenience.
Rated 1 out of 5 stars
Geek Squad did a great job repairing my computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad made sure all of my devices were working with my computer after the computer was repaired.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there! Thanks for taking time to share this with us! We're so glad to hear everything went well! It's a privilege to be able to help you out. Please let us know if there's anything else we can do for you.
Rated 1 out of 5 stars
Great Technician, poor price to pay.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too high a price to charge for an add on. Already paying a high price for in-home setup, so an add on fee should have been waived.
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My computer was in worse shape after he left. Plus, it cost an extra $50.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading this review! We want to make your life easier, so it's disappointing to hear your computer was in worse shape after the service. That is far from the experience we intended, but we appreciate you letting us know. Our services have a 90-day warranty, so we can redo the service if it's not satisfactory. For support with scheduling a redo, please call us at (800) GEEK-SQUAD or (800) 433-5778.