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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 132 reviews

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80%
would recommend
to a friend

Customers are saying

Customers appreciate the Add-On Projector Screen Mounting service for its installation quality, ensuring everything is set up smoothly. They also value the assistance provided in ensuring the screen is placed correctly. However, some customers have noted concerns regarding the screen alignment after the mounting process.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-132 of 132 reviews
  • Pros mentioned:
    Installation quality

    Rated 1 out of 5 stars

    Not a chance for use yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All of my equipment works fine so I haven't had a chance to use it yet

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DUMB SQUAD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waste of time, they didn’t know what to do gave me a lame excuse for why the job couldn’t be done so I had to return the item and wait to get refunded for the job I paid upfront for that the DUMB SQUAD couldn’t figure out

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Professional installation?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If your screen is to hang on brackets, make sure Geek Squad uses three brackets on the top if your screen is 135" diagonal or larger. They only used two on mine with none on the bottom and the outer third on both sides of my screen sag. This makes it impossible to set the keynote perfectly.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Projector mount- cancelled by geeksquad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was cancelled without informing me and after waiting for few days. I have total membership and I am deeply disappointed

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Short throw projector.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very bad experience. I bought my product in November and no one has come to 8nstall. Last timebit was cancelled.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Great screen, I will not use Geek Squad again!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted the screen fine but they were supposed to wire in the surround sound system too! The surround sound did not work & there were wires capped all over the place! We never received a phone call regarding the problem or why

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    INcompetent technicians

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incompetent technicians - didn’t even know how to put the screen..

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking a moment to share your thoughts. Like you, we have the expectation that services will be completed satisfactorily and we apologize for that not having been the case for your recent installation. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 1 out of 5 stars

    Hassle

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dealing with geek squadcand best buy has been terrible

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad did a nice job setting up the TV.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV was not mounted, and I asked for it. The wall mount didn't come with the TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Job well done

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really valued Bob’s opinion. We ask questions and he answered. We asked if we needed some new equipment and we felt like he answered truthfully. He told us our projecter was good but recommended a new screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed our Home theatre

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are happy with the Home Theatre installation by Geek squad, We didnot use all the features of remote we need to explore some of them. The service was good though it delayed for a long time due to non availability of Tech people thats what I heard when ever I called 1800 Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad professional was supportive and explain

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the geek squad professional detailing about why screen wasn’t capturing the image.

    I would recommend this to a friend
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