Customer Ratings & Reviews

Douglas did a great job, his recommendations were perfect, very knowledgeable throughout the installation process, he is an asset to your organization. Douglas should be considered for a promotion to his next level.

Really enjoy being able to hear the tv all over the house

Great sound without blasting out my ears.Works great.

Just want to let you know this is a rather lengthy review but ai wanted to be sure each issue was explained. If I could rate ZERO stars I would. After purchasing my Sony Bravia XBR 65X900F TV and Sony HT-Z9F soundbar this past February, I wasn’t able to balance the volume input between the two. There were shows on Amazon Prime where I had to have the TV volume all the way up to 100 while the soundbar was on 50 and still wasn’t very loud. If I turn the soundbar off and revert to the TV speakers I can hear the show just fine between 35 and 40db’s. I enrolled in the Geek Square annual service and on 8/25 a tech came to my house to make adjustments. They were unable to rectify the situation stating it had to be a faulty soundbar and if I took it into the store in Roseville, Ca where I bought it perhaps they would swap it for either a new one or a different model. She went on to say it wasn’t uncommon for Sony TV’s and Sony soundbars to “not play well together”. I took her advice and returned the soundbar on 8/29 to the Magnolia department where the notion of exchanging it was dispelled immediately. They said it would have to be returned to Sony for repairs. I was notified on 10/1 it was repaired and I could pick it up. My wife went to pick it up and even something THAT simple was a fiasco. First the service tech couldn’t find it even though she had the paperwork that was given to me when it was dropped off. Next I was put on the phone with him and had to go through everything my wife did in identifying the unit. After almost an hour standing there and close to 20 minutes on the phone the tech magically found it. I brought it back some, went through the special instructions on how to connect everything so it would function properly. The result? SAME ISSUE!! It still wouldn’t sync the volume between the TV and soundbar. So i’ve run out of patience which is why I want to share my experience with EVERYONE who is shopping for Sony TV/Soundbar combinations AND those who are considering subscribing to the Geek Squad Total Tech Support to think twice about both purchases.

Yes the agent did a great job putting all the equipment together and all worked good

The agents provided validation of set up requirements and use of all remotes (Service provider and included TV and Sound Bar). Very helpful to enable operating a Smart TV. Highly recommend using their services.

While she was here working to correct the receiver issue we were having, the tech offered additional services for additional small fee which I readily too her up on. Using my Bluetooth speakers outside that have been installed for 2 years and unusable. Thank you

Great product and should be used .very simple and worth the money

The technician that helped setting this sound bar for me was very professional and very nice. Thanks Greek squad

Your representative was able to find the last product you had in the store that I asked for. He also assisted me in the purchase even though I forgot to bring my credit card. He even remembered me from a previous visit.

technician installed soundbar to tv and adjusted three channel selectors to function perfectly. highly skilled. pleasant. my hero.

Somehow nobody showed up for my initial appointment, and nobody called either. I had to call and reschedule and was told the technician had car trouble. Still not sure why nobody called. The guys who came out to do the work did a great job!

I bought a TV, Ultra HD Blu-ray player, sound bar with sub woofer; all Sony. With all the new high tech, it was an easy choice to have them installed by a pro. They were in and out within an hour taking all boxes with them and making sure I knew how to work the remotes. Well worth the peace of mind.

Brought my small TV and sound bar into store on Rochester Rd. because I couldn't get any sound and Alex looked at it and was able to correct the problem in no time and I was on my way home. I really appreciated his quick and knowledgeable service.

The agents did a nice, clean and thorough hookup on my two TVs, sound bar/sub and 5 speaker surround sound system. All in a professional & timely manner.

The agents suggested my questions were a Dish or a Century Link problem. At the time of installation picture and sound did not match and the picture was blurry. The tv did not fit on my tv table and they did do a wall mount for me in a timely and efficient manner.

Geek squad tech did a super job setting up TV and programing my remote. Really knew what he was doing. Highly recommend you use this service if you have any more than just a plug in and turn on setup! I had surround sound and Logitic remote to be programmed. Paid a little extra over basic setup but well worth it!

I was unsuccessful in completely hooking up my new AV receiver, so I called in the Geek Squad. My agent, John L., was amazing. He hooked up the receiver to all of my components and updated my universal remote. It all works great now. John L. is the consummate professional!

alot of nosie in kitchen hard to here tv set up sound bar wow love it

The reps installed & connected my whole entertainment system, got everything up & running, & connected to the internet in no time, then came back to do a minor fix-it after the Direct TV installation messed up the internet connection. I'm so glad I paid for Geek Squad set-up & service!