Customer Ratings & Reviews

The Geek tech was the best.superior knowledge of the. Product,exuding total quality ,and pride in his actions.make a customer feel as a honored person

Geeksquad is reliable, fast, and convenient whenever there is an issue with my computer or I just don't understand something about my computer. Geeksquad also came to my home to help me install my flat screen tv on my wall

These valued professional techs are top notch and thoroughly know what they are doing. They waste no time and I feel at ease about watching them go about the business of taking care of my needs. They are of the highest quality. Thanks, Geek Squad.

Home consultant knew everything I needed to buy to get hooked up to Hulu Live. He helped me order items and scheduled Geek Squad to install and set up. He explained and answered all my questions. Very knowledgeable and patient

Geek Squad personnel were nice and helpful. Sound bar works better than before their help. My Sony TV and Spectrum cable box seems to be the overall issue with current problems.

The service technician arrived on time and looking very professional. He was confident in his abilities and was able to diagnose our problem quickly and efficiently. So glad we got this service as I would probably still be trying to gpfigure our which wire went there. Thank you

Installers were very knowledgeable and courteous. Great installation and very quick.

They did a great job getting it set up and explaining to us what to do if we needed to reset the TV.

I was very lucky to get Heather and Connor from crossroads plaza Best Buy store. They were so thorough and caring. They would not leave until the installation of my new OLED TV and sound system was perfect. I will be only using them for my future plans in the spring.

they forgot to program Bose universal remote when have to turn on with tv remote and Bose speaker with Bose remote

The Geek Squad was very professional, efficient, and customer centered with their inquiry as to where I wanted my system setup and how I wanted it done. They did not make any assumptions and in fact asked the right questions to get the job done correctly the first time.

I enjoyed my experience with the Geek Squad installer. He was very knowledgeable and explained everything he was doing. Sometimes I hear things about these guys not knowing what they are doing but I have used them several times without any problems. I highly recommend their service.

The Geek squad did a great job setting up my sound bar

Agent was very helpful and set up the sound bar expeditiously and without difficulty. He explained how to use the settings and was clear in his explanations.

They where very neat and super to deal with. They helped us learn about are system.

Ismail and his assistant did a great job. They were thoughtful and diagnosed the issue

Hey Siri, I’m Sung was good and I would also recommend it for some of my friends and family. Thank you.

The agent put it all together for me, I appreciate their time and their knowledge.

This is the second time that Geek Squad let me down. I had an in home consultation that advised what was needed to upgrade my audio system and he placed the order and scheduled the install. The appointment was confirmed and I was contacted on the day of the appointment that they would be at my home between 1p and 3p. At 2:30p the Geek Squad called to confirm they were on the way and wanted to be sure I had everything. I reminded him he was supposed to be bringing the equipment then he advised he would have to go to the store to pick everything up so it would be a bit later. At 4:45 I called him back and he advised that he was no longer going to be doing the install and would have someone call to reschedule. When they called back, they advised they could have someone come the next day sometime between Noon and 8p. I told them I could not take another day off so they offered to come later this evening. When the tech arrived, at 8:45p he began working but advised the in home consultant did not know what he was talking about when selecting the audio receiver and it would not work with my television (brand new Sony). He called someone for help multiple times to get help on how the audio receiver should be connected, then finally connected it with an optical cable because he could not use HDMI due to the incompatibility of my tv. He also advised that the devices would not interact with one remote so I would have to use multiple remotes. He left at 11p after being frustrated with me explaining the in home consultant advised everything should work properly. The next day I contacted Sony support and they walked me through the proper installation of the receiver and connected it perfectly to the tv. They also helped me program the tv remote to work with the Denon receiver. Complete waste of time. I called the in home consultant back and he advised he would come by to confirm everything was working properly but then he never showed up.

We needed the help of the geek squad techs to get our surround sound system connected properly. With the addition of a new tv, a different setup was needed. I had no idea of how to get it connected correctly but the geek squad techs had no problem. These guys are good at what they do!