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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 158 Showing 3,141-3,160 of 7,928 reviews
  • Rated 5 out of 5 stars

    Fixed TV/Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    quick, knowledgeable, professional, appreciate the help by the Technician

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total tech guy resolved soundbar problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jacob expertly diagnosed the no sound problem based on his experience with similar issues experienced by other users.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad mounted my new TV, hooked up my new receiver to my 8 existing speakers, and connected the receiver with the TV. They then showed us how to use it all with existing remotes. All work great together. Great Job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes the agent did a great job putting all the equipment together and all worked good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Guyz on Point

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeks, Adam and Marcos arrived early and immediately got to work! They were very friendly, and helpful. Very meticulous in their work and adhered to every COVID-19 precaution. The consumate professionals!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Looper

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did the job and expertise fashion explain the whole situation to me explain how to fix it which they did and I’m very satisfied with their professionalism

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did not need …got a refund

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not need this …The one I had worked with T.V…..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV was installed quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alton did a wonderful job switching out our tv & hooking up our soundbar & cable box. He was such a great person to deal with! Thank you to Alton!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have subscribed to Geek Squad for several years, this service is worth twice the cost!! A great service for old folks like me who have very very little knowledge of computers and how they operate!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad expertly setup my 75” LG!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome setup service by two K squad pm my 75” 4G LG. They expertly explained all the options and also reattached my sound bar. Never knew how great this service could be. Highly recommend!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was professional and prompt.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a very good experience with installer. I hope, if I ever need her services, she will be the one to show up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek guys were awesome and very professional. He represented Bestbuy with professionalism and very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves her laptop she uses it often in her line of work. She really likes that the keyboard is backlit

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad completed my installation timely!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a great job setting up my TV and configuration. Everything was completed in a timely fashion! I am very satisfied with the response to every question I had from start to finish! I appreciate Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted the television and connected the soundbar. Works great now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Adjust SONOS system.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician showed up on time and fixed the problem quickly. The app was not working correctly but he made the adjustment quickly and explained was was wrong. All around outstanding service. Thank you Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Top Notch Tesm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could not get this soundbar to work correctly, Geek Squad came out found issue immediately and had it working no issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Allstars

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome service, Quick & Knowledgeable Technician!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed everything very quickly and t

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did an excellent job of hooking up my updated Bose surround sound system as well as showing us how to use it

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 3 out of 5 stars

    Not all remotes programedto work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they forgot to program Bose universal remote when have to turn on with tv remote and Bose speaker with Bose remote

    I would recommend this to a friend